Various definitions of the concept of quality have been put forward.

One generic definition (Pass, 2006b) is as follows:

The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.

This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).

This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):

The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.

Now take a moment to consider the following statements about quality. Which ones do you agree with?

  1. Quality should prioritize the customer’s needs.
  2. Quality is an internal focus.
  3. Quality should be considered from the project’s inception.
  4. The execution phase of a project is crucial for achieving quality goals.
  5. Quality issues should be openly discussed to identify corrective actions.
  6. Quality problems should be concealed from customers and possibly managers.
  7. Individuals are enthusiastic about producing high-quality outcomes.
  8. Team members do not produce quality outputs without close supervision.

Share your thoughts on these statements in the discussion section below.

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1,451 thoughts on “What is quality [PM Course discussion]

  1. I agree with the following statement about quality:
    1. Quality should be focused on the customer’s needs. (Customer-centric approach)
    2. Quality should be considered from the beginning of the project. (Proactive approach)
    3. Quality issues should be discussed openly to find corrective actions. (Transparent and collaborative approach)
    4. People are keen on producing quality outputs. (Empowering team members)

    Quality is a crucial aspect of any project or product, and it’s essential to prioritize customer needs, consider quality from the outset, foster open communication, and empower team members to produce high-quality outputs

  2. I do agree with these statements below:

    Quality should prioritize the customer’s needs.
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Quality issues should be openly discussed to identify corrective actions.

  3. Quality should be focused on the customer’s needs.
    • This is essential for Project Success within the scope of Cost & Time. The customer is the reason why the project exists, so the quality should be what they need.

    Quality is focused internally.
    • Quality is focused internally and externally on all stakeholders to fulfill the agreed performance criteria.

    Quality should be considered from the beginning of the project.
    • To implement and successfully execute the project requirements, Quality should be considered from the beginning to help all stakeholders meet up with the requirements within their jurisdiction, and these considerations will help all stakeholders be held accountable to the Quality required from the onset.

    The execution phase of a project is the most critical to achieve quality targets.
    • Execution is very critical but will not be achieved if quality planning isn’t ensured. ‘Poor preparation presents poor performances’. To avoid poor execution at the most critical moments of the project phase, it is appropriate to ensure Quality Planning.

    Quality issues should be discussed openly to find corrective actions.
    • Yes, especially for projects that greatly impact all stakeholders involved, the quality challenges should be discussed to foster transparency, accountability and continuous improvement across all touch points.

    Quality problems should be hidden from customers and possibly also managers.

    • Quality problems should be told to managers and customers with feasible quality roadmaps or plans to implement these plans for Project success.

    People are keen on producing quality outputs.
    Nobody what’s to keep churning out mediocre work. People desire to produce Quality Outcomes, they most times need the right environment, a connected team, and the right resources to get them to high quality delivery and maintenance of service delivery.

    Team members do not produce quality outputs without close supervision.

    • That’s untrue, as most team members are independently motivated, innovative and detailed, but slightly overlooked in their best areas. In the right environment, and project management team, team members can produce and deliver high quality outputs with little to no supervision.

  4. Here’s my reflection on each statement about quality:

    1. Quality should be focused on the customer’s needs.
    • Agree: Quality is ultimately determined by how well a product or service meets the needs and expectations of the customer. Customer satisfaction is a key indicator of quality, and understanding their requirements is essential to delivering value.
    2. Quality is focused internally.
    • Partially Agree: While internal processes, standards, and efficiencies are crucial for maintaining quality, they should align with and support the overarching goal of meeting customer needs. Internal focus on quality ensures consistency, reduces errors, and improves performance, but it should not be the sole focus.
    3. Quality should be considered from the beginning of the project.
    • Agree: Integrating quality considerations from the start helps prevent defects, reduces rework, and ensures that the project meets its quality objectives. This proactive approach leads to better planning, resource allocation, and execution.
    4. The execution phase of a project is the most critical to achieve quality targets.
    • Partially Agree: The execution phase is critical because it’s when the actual work is done and products or services are created. However, planning, design, and continuous monitoring throughout the project lifecycle are also crucial for achieving quality targets. Quality must be maintained at every phase.
    5. Quality issues should be discussed openly to find corrective actions.
    • Agree: Open discussion of quality issues fosters a culture of transparency and continuous improvement. It allows teams to identify root causes, learn from mistakes, and implement corrective actions effectively.
    6. Quality problems should be hidden from customers and possibly also managers.
    • Disagree: Hiding quality problems can lead to larger issues, loss of trust, and damage to reputation. Transparency with both customers and managers is vital for addressing problems promptly and maintaining integrity.
    7. People are keen on producing quality outputs.
    • Agree: Most people take pride in their work and strive to produce quality outputs. When provided with the right environment, resources, and support, they are motivated to maintain high standards.
    8. Team members do not produce quality outputs without close supervision.
    • Disagree: While supervision can help guide and ensure standards are met, it’s not the only factor in producing quality outputs. Empowering team members, providing proper training, and fostering a culture of accountability and continuous improvement often lead to high-quality work without the need for constant supervision.

    In summary, focusing on the customer’s needs, incorporating quality from the beginning, fostering open discussions about quality issues, and empowering team members are crucial elements in achieving and maintaining high quality. Transparency and a proactive approach to quality management are essential for long-term success.

  5. I do agree that
    1.Quality should prioritize the customer’s needs.
    2.Quality is an internal focus.
    3.Quality should be considered from the project’s inception.
    4.The execution phase of a project is crucial for achieving quality goals.
    5.Quality issues should be openly discussed to identify corrective actions.

  6. In as much as I agree with the definition, that “quality” is totality of the attributes of a good or service which meets the requirements of a buyer / customer. But I must say quality shouldn’t limited to only meeting buyer’s requirements. In fact it should open for discuss for further contribution and correct from the onset of a project

  7. From the generic definition (Pass, 2006b) that define quality as
    The totality of the attributes of a good or service which meet the requirements of buyers’ or customers’ quality, I agree quality should be focused on customer’s needs and that it be considered from the onset. Also quality issues should be discussed openly to find corrective actions and the execution phase of a project is the most critical to achieve quality targets.
    I disagree with the fact that quality problems should be hidden from customers and possibly also managers. The expectation even is that ,the project manager and the stakeholders should have it at their mind that quality should not be compromised ,however within the available budget ,

  8. I do agree that quality should be focused on customers needs, and it should be considered from the beginning of the project.
    I also agree that the execution stage is the most critical to achieving quality targets. I also agree that quality issues should be discussed openly to find corrective actions.
    I don’t agree that quality problems should be hidden from customers or possibly managers because their input is vital to the achievement of desired result.
    People are not keen on producing quality outputs, they must be closely supervised to avoid any pitfalls.

  9. 📌Quality should prioritize the customer’s needs: The customer is the one for whom the work is being done and so their preferences should be considered at all times.

    📌Quality is an internal focus: Not completely. Quality involves all stakeholders, i.e the team, the client, the end user etc. Quality involves fitness for purpose, meaning that a product may be qualitative for the internal team and yet not meet its purpose. So quality is double edged not just internally focused.

    📌Quality should be considered from the project’s inception: Yes, failure to do so will leave the project team with unclear expectations.

    📌The execution phase of a project is crucial for achieving quality goals: Every phase is crucial to achieving quality goals. However, in the execution phase, the goals come to life.

    📌Quality issues should be openly discussed to identify corrective actions: All parties should be carried along in order to clarify goals and expectations.

    📌Quality problems should be concealed from customers and possibly managers: No issues in the course of a project should be concealed. All stakeholders must be in the know in the case of eventualities.

    📌Individuals are enthusiastic about producing high-quality outcomes: Generally, people want quality things.

    📌Team members do not produce quality outputs without close supervision: This can be true of some teams. However, people generally do better when they’re not being micromanaged.

  10. Quality should be focused on the customer’s needs (Agreed and at all times)
    Quality is focused internally (Agreed and at all times)
    Quality should be considered from the beginning of the project (Agreed and it is very important)
    The execution phase of a project is the most critical to achieve quality targets( Agreed)
    Quality issues should be discussed openly to find corrective actions (Agreed as this breeds transparency)
    Quality problems should be hidden from customers and possibly also managers (Disagreed as this can mar the project’s objectives)
    People are keen on producing quality outputs (Agreed as this helps build their brands)
    Team members do not produce quality outputs without close supervision (Disagreed as this can make them lose confidence in their selves and the manager)

  11. Quality should be focused on the customer’s needs.(Agree

    Quality is focused internal.(Agree

    Quality should be considered from the beginning of the project.(Agree

    The execution phase of a project is the most critical to achieve quality targets.(Agree

    Quality issues should be discussed openly to find corrective actions.(Agree

    Quality problems should be hidden from customers and possibly also managers(disagree

    People are keen on producing quality outputs.(Agree

    Team members do not produce quality outputs without close supervision.(Disagree

  12. I resonate more with the definition of quality as fitness for use. However, there could be cases where the output of a project is fit for use but not according to the customer’s requirement. E.g. a fashion designer could make a beautiful dress, that fits the customer’s body but not his/ her chosen style.

    Referencing this example, I would say that as much quality means a long-lasting fitness for use, it should also include prioritizing the customer’s needs. Hence, quality should be planned, focused internally, and considered from the project’s inception.

    Mary Ayo

  13. Quality is a distinctive attribute of a product or service that meets the requirement of a customer. I believe that;
    * Quality should be focused on customer needs

    *Quality is focused internally.

    * Quality should be considered from the beginning of a project.

    *Quality problems should be discussed openly to find corrective actions.

    Disagree:
    Team members do not produce quality outputs without close supervision.
    *Quality problems should be hidden from customers and also possibly managers.

  14. These are my thoughts in the discussion:

    Quality is a doublefaced concept that has been defined in various ways, like it is said in the class but ultimately, it revolves around meeting our customer needs and requirements. I agree with the following statements:

    Customer -centric approach- Quality should be focused on the customer’s needs.
    Proactive Approach- Quality should be considered from the beginning of the project.
    Transparent and collaborative- Quality issues should be discussed openly to find corrective actions.

    I disagree with the following statements:

    – Quality is focused internally. (Quality should be customer-focused, it shouldn’t be internal only).
    – The execution phase of a project is the most critical to achieve quality targets. And also quality should be considered throughout the project lifecycle.
    – Quality problems should be hidden from customers and possibly also managers.
    – Team members do not produce quality outputs without close supervision, that’s why they need to be empowered and be trusted to do that which has been committed into their hands.

    I believe that quality is about meeting customer requirements and exceeding their expectations. It’s essential to consider quality from the outset of a project and maintain a customer-centric approach. Open communication and collaboration are vital for addressing quality issues and finding corrective actions. Team members should be empowered and trusted to produce quality outputs, and supervision should be supportive rather than restrictive.

  15. I believe Quality should prioritize the customer’s needs. When the quality of a project is met, it fosters trust and relationship

  16. Quality is the suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.

    Quality in other words is the overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.

    When it comes to project management, ensuring desired quality is the goal. The project delivery should ensure quality management. Quality doesn’t always mean perfection and high quality services, but maintaining consistency in quality across projects. The quality to be maintained in a project is decided by the stakeholders, owners and clients of the project. Quality standards are also defined based on organizational values and standards. A quality management process is introduced in a project towards quality planning, quality assurance and quality control

    Consider the following statements about quality. Which ones do you agree with?

    Quality should be focused on the customer’s needs. [Agree]

    Quality is focused internally. [Agree]

    Quality should be considered from the beginning of the project. [Agree]

    The execution phase of a project is the most critical to achieve quality targets. [Agree]

    Quality issues should be discussed openly to find corrective actions. [Agree]

    Quality problems should be hidden from customers and possibly also managers. [Disagree]

    People are keen on producing quality outputs. [Agree]

    Team members do not produce quality outputs without close supervision. [Disagree]

  17. Now reflect on the following statements about quality. Which ones do you agree with?

    Quality should be focused on the customer’s needs. [Agree]

    Quality is focused internally. [Agree]

    Quality should be considered from the beginning of the project. [Agree]

    The execution phase of a project is the most critical to achieve quality targets. [Agree]

    Quality issues should be discussed openly to find corrective actions. [Agree]

    Quality problems should be hidden from customers and possibly also managers. [Disagree]

    People are keen on producing quality outputs. [Agree]

    Team members do not produce quality outputs without close supervision. [Disagree]

  18. -Quality should prioritize the customer’s needs. (Agree)
    -Quality is an internal focus. (Agree)
    -Quality should be considered from the project’s inception. (Agree)
    -The execution phase of a project is crucial for achieving quality goals.(Agree)
    -Quality issues should be openly discussed to identify corrective actions. (Agree)
    -Quality problems should be concealed from customers and possibly managers. (Disagree)
    Individuals are enthusiastic about producing high-quality outcomes. (Agree)
    -Team members do not produce quality outputs without close supervision. (Disagree)

  19. Quality should be considered from the beginning of a project
    As the term suggests is all about managing quality in services. When it comes to project management, ensuring desired quality is the goal. The project delivery should ensure quality management. Here, quality doesn’t always mean perfection and high quality services, but maintaining consistency in quality across projects. The quality to be maintained in a project is decided by the stakeholders, owners and clients of the project. Quality standards are also defined based on organizational values and standards. A quality management process is introduced in a project towards quality planning, quality assurance and quality control as the term suggests is all about managing quality in services. When it comes to project management, ensuring desired quality is the goal. The project delivery should ensure quality management. Here, quality doesn’t always mean perfection and high quality services, but maintaining consistency in quality across projects. The quality to be maintained in a project is decided by the stakeholders, owners and clients of the project. Quality standards are also defined based on organizational values and standards. A quality management process is introduced in a project towards quality planning, quality assurance and quality control.

  20. Quality is the totality Of the attributes of goods and services that meet the requirements of buyers and sellers;
    1. Quality should prioritize the customer’s needs.(Agree)

    2. Quality is an internal focus.(Agree)

    3. Quality should be considered from the project’s inception.(Agree)

    4. The execution phase of a project is crucial for achieving quality goals.(Agree)

    5. Quality issues should be openly discussed to identify corrective actions.(Agree)

    6. Quality problems should be concealed from customers and possibly managers. (Disagree)

    7. Individuals are enthusiastic about producing high-quality outcomes. (Agree)

    8. Team members do not produce quality outputs without close supervision. (Disagree).

    Reply

  21. Agree or disagree with the following

    1. Quality should prioritize the customer’s needs.(Agree)

    2. Quality is an internal focus.(Agree)

    3. Quality should be considered from the project’s inception.(Agree)

    4. The execution phase of a project is crucial for achieving quality goals.(Agree)

    5. Quality issues should be openly discussed to identify corrective actions.(Agree)

    6.Quality problems should be concealed from customers and possibly managers.(Disagree)

    7. Individuals are enthusiastic about producing high-quality outcomes.(Agree)

    8. Team members do not produce quality outputs without close supervision.(Disagree).

  22. Quality and excellence go hand in hand.
    Everyone must be responsible to a large extent on deciding what standard are acceptable parameters for quality control.
    so yes, i agree that from the unset of a project the quality of the product must be in view.
    weather or not individual team members can produce quality outcomes depends on the individuals percept to quality and excellence.

  23. I agree with this,
    Quality should be focused on the customer’s needs.
    Quality should be considered from the beginning of the project.
    The execution phase of a project is the most critical to achieve quality targets.
    Quality issues should be discussed openly to find corrective actions.
    People are keen on producing quality outputs.

  24. I think Quality should be internally focused as well as focused on the customer’s needs. An organization that has an internal Quality Standard is well prepared to meet customers needs as it’s priority is ensuring that it does the right thing the first time.

    This means that it prioritizes Quality from the conceptualization stage of the project, the planning, resource allocation stage, scheduling, implementation and the execution phase which is the most critical phase of the project where the Quality target and client specification must be achieved to meet customers demands.

    There needs to be open discussions with all stakeholders regarding Quality Outputs so that all parties are in sync with decisions made regarding Quality. Quality issues that arise should also be discussed with all stakeholders concerned so that appropriate decisions can be taken by parties concerned.

    I think given the right tools for the right environment, the right methods, processes and collaborations, team members are poised to produced Quality Outputs.

  25. Quality is the totality of the attributes of a good or service which meets the requirements of buyers or customer’s quality.

    Agree or disagree with the following

    1. Quality should prioritize the customer’s needs.(Agree)

    2. Quality is an internal focus.(Agree)

    3. Quality should be considered from the project’s inception.(Agree)

    4. The execution phase of a project is crucial for achieving quality goals.(Agree)

    5. Quality issues should be openly discussed to identify corrective actions.(Agree)

    6.Quality problems should be concealed from customers and possibly managers.(Disagree)

    7. Individuals are enthusiastic about producing high-quality outcomes.(Agree)

    8. Team members do not produce quality outputs without close supervision.(Disagree).

  26. Quality is the totality Of the attributes of goods and services which meet the requirements of buyers and sellers;
    Which one do I agree with:
    1. Quality should prioritize the customer’s needs (agree)
    2.Quality is an internal focus. (agree).
    3.Quality should be considered from the project’s inception. (agree)
    4. The execution phase of a project is crucial for achieving quality goals. (agree)
    5. Quality issues should be openly discussed to identify corrective actions.(agree)
    6. Quality problems should be concealed from customers and possibly managers.(disagree)
    7.Individuals are enthusiastic about producing high-quality outcomes.(agree)
    8. Team members do not produce quality outputs without close supervision.(disagree)

  27. Quality encompasses all the characteristics of a product or service that fulfill the expectations of buyers or customers.
    Quality refers to suitability for use.
    Quality considerations should be integrated from the project’s inception.
    The execution phase of a project is pivotal for meeting quality objectives.
    Quality concerns should be openly addressed to identify corrective measures.
    Team members require close supervision to ensure the production of high-quality outputs.

  28. Discussion on Statements about Quality:
    Quality is a multi-faceted concept that involves both internal processes and external customer satisfaction. It should be embedded from the start of any project and maintained through open communication and a supportive culture. Transparency and a focus on continuous improvement are essential for achieving and sustaining high-quality outcomes. Additionally, while supervision is important, fostering an environment where individuals are intrinsically motivated to produce quality work is equally crucial.

    1. Quality should prioritize the customer’s needs.
    Agree: Prioritizing customer needs is fundamental to ensuring that the product or service meets or exceeds expectations. This aligns with the definitions of quality as fulfilling customer requirements and being fit for use.

    2. Quality is an internal focus.
    Partially Agree: While quality indeed has an internal aspect, such as adhering to processes and standards within the organization, it should also be externally focused. The ultimate goal is to meet the needs of the customers and stakeholders.

    3. Quality should be considered from the project’s inception.
    Agree: Integrating quality from the beginning of a project ensures that it is built into the process and the product, rather than being an afterthought. This proactive approach helps in preventing defects and ensuring higher standards throughout the project lifecycle.

    4. The execution phase of a project is crucial for achieving quality goals.
    Agree: The execution phase is where plans are put into action, and maintaining quality during this phase is essential to ensure that the final product meets the specified requirements and standards.

    5. Quality issues should be openly discussed to identify corrective actions.
    Agree: Openly discussing quality issues fosters a culture of continuous improvement and transparency. It allows for the identification and resolution of problems promptly, preventing them from escalating and affecting the end product.

    6. Quality problems should be concealed from customers and possibly managers.
    Disagree: Concealing quality problems can lead to a loss of trust and can result in more significant issues later. Transparency is vital for maintaining credibility and for implementing effective corrective measures.

    7. Individuals are enthusiastic about producing high-quality outcomes.
    Partially Agree: While many individuals are indeed motivated to produce high-quality work, this enthusiasm can vary. Organizational culture, leadership, and recognition play significant roles in fostering and sustaining this enthusiasm.

    8.Team members do not produce quality outputs without close supervision.
    Disagree: Effective team members can produce quality outputs without close supervision if they are well-trained, motivated, and understand the importance of quality. Micromanagement can sometimes be counterproductive, leading to decreased morale and creativity.

  29. Statements about quality (Agree/Disagree)
    1. Quality should prioritize the customer’s needs. (Agree)
    2. Quality is an internal focus. (disagree)
    3. Quality should be considered from the project’s inception. (Agree)
    4. The execution phase of a project is crucial for achieving quality goals. (agree)
    5. Quality issues should be openly discussed to identify corrective actions. (agree)
    6. Quality problems should be concealed from customers and possibly managers. (disagree)
    7. Individuals are enthusiastic about producing high-quality outcomes. (agree)
    Team members do not produce quality outputs without close supervision. (disagree)

  30. The following as outline are aspeçts of quality i personally agree and disagree on.
    1. Quality should prioritize the customer’s needs.Agreed as the customer or client is the targeted factor in this consideration.
    2.Quality is an internal focus. Agreed as the team should prioritise quality for best feedback.
    3.Quality should be considered from the project’s inception. Agreed as without this consideration the end product may be undesirable.
    4.The execution phase of a project is crucial for achieving quality goals. Agreed as this is where the result of the project will be determined.
    5.Quality issues should be openly discussed to identify corrective actions. Agreed as the contribution of each team member will help set clearer goals.

  31. Which ones do you agree with?

    1. Quality should prioritize the customer’s needs. (Agree)

    2. Quality is an internal focus. (Agree)

    3. Quality should be considered from the project’s inception. (Agree)

    4. The execution phase of a project is crucial for achieving quality goals. (Agree)

    5. Quality issues should be openly discussed to identify corrective actions. (Agree)

    6.Quality problems should be concealed from customers and possibly managers. (Disagree)

    7. Individuals are enthusiastic about producing high-quality outcomes. (Agree)

    8. Team members do not produce quality outputs without close supervision. (Disagree)

  32. I agree with the following statements:
    1.Quality should be focused on the customer’s need.
    2. Quality is focused internally.
    3. Quality should be considered from the beginning of the project.
    4. The execution phase of a project is the most critical to achieve quality targets.
    5. Quality issues should be discussed openly to find corrective actions.
    6. Team members do not produce quality outputs without close supervision.

  33. Here are my thoughts on the statements about quality:

    1. Quality should be focused on the customer’s needs.
    -Agree: Quality should always align with the needs and expectations of the customer. Because customer requirements are essential for delivering a product or service that meets their satisfaction.

    2. Quality is focused internally.
    -Disagree: While internal processes and standards contribute to quality, the goal is to satisfy external stakeholders (such as customers). Quality should not be limited to internal perspectives but external impact should be considered.

    3. Quality should be considered from the beginning of the project.
    – Agree: Quality planning and consideration should start at the early stage of the project lifecycle. Waiting until later stages can lead to costly rework or compromised quality.

    4. The execution phase of a project is the most critical to achieve quality targets.
    – Partially Agree: While execution is crucial, quality is influenced by all project phases (planning, design, execution, monitoring, and closure). Neglecting quality in any phase can have adverse effects.

    5. Quality issues should be discussed openly to find corrective actions.
    – Agree: Open communication about quality issues allows for timely identification and corrective actions. Transparency promotes continuous improvement.

    6. Quality problems should be hidden from customers and possibly also managers.
    – Strongly Disagree: Hiding quality problems is unethical and can harm trust. Transparency is essential for addressing issues and maintaining credibility.

    7. People are keen on producing quality outputs.
    – Agree: Most individuals take pride in their work and strive for quality. However, organizational culture and processes play a significant role.

    8. Team members do not produce quality outputs without close supervision.
    – Disagree: While supervision is essential, empowering team members and fostering a quality-focused culture can lead to self-motivated quality production.

    It is important to note that customer-centric quality, early consideration, open communication, and a positive work environment contribute to successful quality outcomes.

  34. The overall characteristics of a product or service that fulfill both business and user requirements can be described as quality or simply put ‘fit for purpose or intended use’.
    Agree or disagree on the following;

    Quality should be focused on the customer’s needs -Agree
    Quality is focused internally – Disagree
    Quality should be considered from the beginning of the project – Agree
    The execution phase of a project is the most critical to achieve quality targets – Agree.
    Quality issues should be discussed openly to find corrective actions – Agree
    Quality problems should be hidden from customers and possibly also managers – Disagree
    People are keen on producing quality outputs – Disagree
    Team members do not produce quality outputs without close supervision – Agree

    Quality is integral to every phase of the project lifecycle. It ensures that the project meets its objectives, satisfies stakeholders, and delivers value. By giving attention to quality in the project processes and culture, organizations succeed in achieving quality goal, build strong reputations, and drive continuous improvement

  35. The overall characteristics of a product or service that fulfill both business and user requirements can be described as quality or simply put ‘fit for purpose or intended use’.
    Agree or disagree on the following;

    Quality should be focused on the customer’s needs -Agree
    Quality is focused internally – Disagree
    Quality should be considered from the beginning of the project Agree
    The execution phase of a project is the most critical to achieve quality targets – Disagree.
    Quality issues should be discussed openly to find corrective actions – Agree
    Quality problems should be hidden from customers and possibly also managers – Disagree
    People are keen on producing quality outputs – Disagree
    Team members do not produce quality outputs without close supervision – Agree

    Quality is integral to every phase of the project lifecycle. It ensures that the project meets its objectives, satisfies stakeholders, and delivers value. By embedding quality into the project processes and culture, organizations can achieve sustainable success, build strong reputations, and drive continuous improvement

  36. Quality is a fitness of use. Definitely, the end users should be considered. So I agree to the fact that the customer’s needs should be prioritized in determining quality.

    Also, it should be considered from the inception of the project. I believe this is as a function of the core values of the organization. I believe quality should be part of an organization’s core values.

    For team members not giving quality output because they are not under a close supervision, I feel if there is a structure on ground , the team members can work without supervision. On the other hand, it is the duty of the supervisors to check if their teams are really going by the laid down structure

  37. Quality means using the organization’s objectives and value system achieve the requirements of a client. I believe quality should considered right from team formation to project planning then to execution.
    The Ethics and norms that a particular organization has will determine the team output.

  38. Quality should prioritize the customer’s needs – Yes, a project manager is focused on delivering quality value and not just any value to the customer.

    Quality is an internal focus – Internal focus to the team working on the project.

    Quality should be considered from the project’s inception – yes, it’s important the team is motivated to delivering quality value

    The execution phase of a project is crucial for achieving quality goals. – Yes, I agree

    Quality issues should be openly discussed to identify corrective actions. – Yes, amongst the team.

    Quality problems should be concealed from customers and possibly managers. – Yes, if it can’t be managed but if not No

    Individuals are enthusiastic about producing high-quality outcomes. – Yes, providing you have been able to motivate your team or have a self driven team.

    Team members do not produce quality outputs without close supervision.-It depends on the kind of the team. Not all teams are same.

  39. I agree that quality should be considered from the Inception of the project, that way team members become more inclined towards making sure that the project outcome is fit for use.

  40. When we talk about quality. Quality should be discussed upon execution of the project so resources will be made available for the level of quality the projects needs. Based on No 3&4. The level of quality should be discussed upon inception of the project.

  41. I agree with the following statements about quality:

    Quality should be focused on the customer’s needs. This is the ultimate aim – to provide something that meets the expectations and solves the problems of the customer.
    Quality should be considered from the beginning of the project. By planning for quality from the outset, you can avoid rework and ensure you’re on the right track from the start.
    Quality issues should be discussed openly to find corrective actions. Transparency is key. Identifying and addressing problems early helps to improve processes and prevent future issues.
    People are keen on producing quality outputs. People generally want to do a good job. Providing the right tools, training, and environment can help them achieve their best work.
    I disagree with these statements:

    Quality is focused internally. While internal processes are important, true quality is defined by how well it meets the customer’s needs.
    The execution phase of a project is the most critical to achieve quality targets. While execution is important, setting clear expectations and having good quality planning throughout all phases is essential.
    Quality problems should be hidden from customers and possibly also managers. This can lead to bigger problems down the line. It’s better to be upfront about issues and work together to find solutions.
    Team members do not produce quality outputs without close supervision. This can be a demotivator. Trusting and empowering team members can lead to better results.

  42. Quality is a multidimensional concept encompassing the degree of excellence or superiority inherent in a product, service, process, or experience. It reflects the fulfillment of requirements, specifications, and expectations while considering attributes such as reliability, durability, functionality, efficiency, safety, usability, and satisfaction. Quality involves meeting or exceeding established standards and consistently delivering outcomes that meet or surpass customer needs and preferences. Additionally, it entails a commitment to continuous improvement, striving for perfection, and adapting to evolving demands and circumstances.

  43. Accordingly to how Joseph juran defines quality as the fitness of use and APM Defines quality as the fitness for purpose and degree of conformance.
    So for me I agree with all the points given out but for the no 6 which says quality problem should be hidden from customers and possible also the managers,I agree with hidden it from the customers but not with the managers cause I think problems are to be treated together with the managers.

  44. I agree with all the quality statement mentioned above but i believe that no 6 should be talked about and probably worked upon.

  45. This is my take on the issue in discussion, as important as all the points from 1-8 may seem but I will like to agree more on the 3&5th points that quality should be considered from the inception and quality issue should be discussed and correct. I will conclude by saying that points 4&8 the execution phase and team members not being followed up with close supervision is were we miss out on quality due pressure of meeting dead line on project.

  46. I secund to all the statements above, but I would like to buttress more on team member attitude towards quality when they are not supervised. sometimes team members focus on just getting the job done without considering rhe quality of the job and if not well supervised by the project manager to make corrections, it could end up turning out to sending another person or team to sort it out after the project has been delivered.

  47. According to the generic definition of quality, “quality is the totality of the attributes of a good or service which meet the requirements of buyer’s and customer’s quality. However, for the fact that it’s met the requirements of buyer’s and customer’s it’s not enough reason to discuss openly on how to get quality with your customers. On this note I will agree to the fact that;
    1. Quality is an internal focus: in a business world, quality of whatever products or goods you are producing must be of good quality to get a great feedback on your product but it is not a enough reason to openly discuss the quality of your products to your customers from the beginning, it’s an internal thing. It’s the team that would decide how the goods will fit it and how it will serve the good of every consumer. No one wants to waste resources and energy in producing what doesn’t have quality, so first of all team would have to decide the quality of whatever they are coming out with before they put their resources and energy.

    2. Quality should be considered from the beginning of the project; most time we think quantity makes a product better but quality actually does. If quality is not considered from the beginning of the project, the project is more or less not useful. Project must be able to serve the purpose of why it’s been done and the quality must be met.

  48. i agree with this
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals
    Quality issues should be openly discussed to identify corrective actions.

  49. The statements on quality that I agree with include:
    `1. Quality should be considered from the inception of the project
    2. Quality issues should be openly discussed to identify corrective actions.
    3. Quality is an internal focus

  50. Quality should be considered from the inception of the project but it must also run through all the deliverables of the project. A project can be delivered on time and within budget but if it does not match the quality, it has failed

  51. Umeanolue Lilian
    Team 6

    I agree with this statements:

    1. Quality should be focused on the customer’s needs.
    2. Quality should be considered from the beginning of the project.
    3. The execution phase of a project is the most critical to achieving quality targets.
    4. Quality issues should be discussed openly to find corrective actions.
    5. People are keen on producing quality output.

  52. I agreed with the point listed, except, point 6 & 8. Quality of products should be the priority the team/organisation. I don’t believe in concealing the problem but be taken care of ASAP. Whatever we have concealed will somehow be exposed either now or later.
    Point 8,
    When quality product becomes the goal of each team members, with time our deliverables needs no supervision.

  53. Quality should always be focused on the customer’s needs, as they are the ultimate beneficiaries of the product or service. It should also be considered from the beginning of the project to ensure that requirements are understood and met throughout the process. The execution phase is indeed critical for achieving quality targets, but it’s equally important to address quality issues openly and find corrective actions promptly. Hiding quality problems, whether from customers or managers, is not conducive to long-term success. People generally strive to produce quality outputs, but effective supervision and support can further enhance their ability to deliver consistently high-quality work.

  54. I agree with the following:
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Individuals are enthusiastic about producing high-quality outcomes.
    Quality issues should be openly discussed to identify corrective actions.

  55. quality should be focused on the customer’s need
    quality is focused internally
    quality should be considered from the beginning of the project
    quality should be discussed openly to find corrective actions

    All this work together, none is separate from the other.

  56. These are my thoughts on quality.

    Quality is inclusive of the customer’s need; it should be considered from the project’s inception otherwise it’s easy to miss the mark at delivery. It must be openly discussed; team members would not provide quality without supervision. Setting clear standards and communicating to team members expectations on quality should be from inception of the team. Quality issues should never be kept away from stakeholders.

  57. Quality should be considered from the inception of the project but it must also run through all the deliverables of the project. A project can be delivered on time and within budget but if it does not match the quality, it has failed.

  58. Quality should be focused on the customer’s needs.
    Quality is focused internally.
    Quality should be considered from the beginning of the project.
    The execution phase of a project is the most critical to achieve quality targets.
    Quality issues should be discussed openly to find corrective actions.
    Team members do not produce quality outputs without close supervision.

    I Strongly agree with the above

  59. For me, I agree with below statements:
    • Quality should be focused on the customer’s needs.
    • Quality should be considered from the beginning of the project
    • The execution phase of a project is the most critical to achieve quality targets.
    • People are keen on producing quality outputs.

  60. Basically, I disagree with quality problems being concealed from the stakeholders and customers; as they play a major role in defining the quality of a good or service, more like how project success is rated by stakeholders, so without knowing their own definition of project success, you’ll definitely be at a loss.

  61. I agree with the following statements:

    1. Quality should be focused on the customer’s needs.
    2. Quality should be considered from the beginning of the project.
    3. Quality problems should be hidden from customers and possibly also managers.

    And I strongly disagree with;
    “The execution phase of a project is the most critical to achieve quality targets.” Because, Quality isn’t just about getting things right during the main part of a project. It’s important to think about quality from the very start to the end.

    Cohort 15 team 10.

  62. As for me I agree with these;
    Quality issues should be discussed openly to find corrective actions
    Quality should be considered from the project’s inception.

  63. I agree with tis statements:

    1. Quality should be focused on the customer’s needs.
    2. Quality should be considered from the beginning of the project.
    3. The execution phase of a project is the most critical to achieving quality targets.
    4. Quality issues should be discussed openly to find corrective actions.
    5. People are keen on producing quality output.

  64. I will pick this “Quality should be considered from the beginning of the project”

    Most clients don’t even know what they want. It is the responsibility of the PM to rehearse with his team to give a clearer picture of what the client demands and a PM who understands his/her job and ability to communicate effectively, will gain the heart of the client reason been that, he desires the best of the project and a more deeper beauty of the client’s needs will be revealed.

  65. For me I agree that quality should be focus on the customer need
    2 quality should be considered from the project interception
    3 quality should not be hidden for the customer and possibly the manger
    4 quality should be discussed openly to find a solution to the problem

  66. Meeting Requirements: Quality means delivering a product or service that meets the specified requirements and satisfies the needs of the stakeholders. This involves clearly defining requirements at the outset of the project and ensuring that the final deliverables align with these requirements.

    Fitness for Purpose: The product or service should be fit for its intended purpose. It should perform as expected and provide value to the stakeholders. This requires understanding the needs of the end-users and designing the product or service accordingly.

    Conformance to Standards: Quality often involves adhering to industry standards, regulations, and best practices. Compliance with standards ensures that the product or service meets certain quality benchmarks and is safe, reliable, and interoperable.

    Continuous Improvement: Quality management is an ongoing process that involves continuous monitoring, evaluation, and improvement of project processes and deliverables. It requires identifying areas for improvement and implementing corrective and preventive actions to enhance quality throughout the project lifecycle.

    Customer Satisfaction: Ultimately, quality is about satisfying the needs and expectations of the customers or stakeholders. This involves engaging stakeholders throughout the project, managing their expectations, and delivering outcomes that meet or exceed their expectations.

    Cost-Effectiveness: Quality management also involves balancing the cost of achieving quality with the benefits derived from it. It requires optimizing resources to deliver high-quality outcomes within the constraints of time and budget.

  67. For me, I agree with;
    1. Quality should be focused on the customer’s needs.
    2. Quality should be considered from the beginning of the project.
    3. Quality problems should be hidden from customers and possibly also managers.
    4. People are keen on producing quality outputs.
    And I strongly disagree with;
    “The execution phase of a project is the most critical to achieve quality targets.” Because, Quality isn’t just about getting things right during the main part of a project. It’s important to think about quality from the very start to the end. Every step of the way, from planning to checking and fixing mistakes, is a chance to make sure the final product is really good. So, while getting things done well in the main part of the project is super important, it’s equally important to think about quality all the time.
    And “Quality should be focused internally”; Quality should be about meeting what customers want and expect. Internal processes are important for achieving this, but they should always aim to provide value to customers. So, while internal quality matters, it should ultimately be about making customers happy.

  68. – Quality should be focused on the customer’s needs.
    – Quality should be considered from the beginning of the project.
    – The execution phase of a project is the most critical to achieve quality targets.
    – Quality issues should be discussed openly to find corrective actions.
    – Quality problems should not be hidden from customers and also managers.

  69. I agree with these statements:
    1. Quality should be focused on the customers needs.
    2. Quality is focused internally.
    3. Quality should be considered from the beginning of the project.
    4. The execution phase of a project is the most critical to achieve quality targets.
    5. Quality issues should be discussed openly to find corrective actions.
    6. Team members don’t produce quality outputs without close supervision.

  70. Quality is what the Organization should put in their priority list in planning a project.
    it shows the character of the Team in the organization.

  71. Quality should be focused on the customer’s needs.
    I absolutely agree. Quality, in essence, is meeting or exceeding customer expectations. If a product or service doesn’t align with what the customer values, it won’t be seen as high quality.

    Quality is focused internally.
    I partially disagree. While internal processes and standards contribute to quality, the ultimate measure of quality is how well it satisfies external stakeholders, especially customers.

    Quality should be considered from the beginning of the project.
    I completely agree. Building quality into the project from the start ensures that it’s not just a last-minute addition but an integral part of the project’s DNA.

    The execution phase of a project is the most critical to achieve quality targets.
    I partially agree. Execution is crucial, but quality planning, assurance, and control throughout the project lifecycle are equally important.

    Quality issues should be discussed openly to find corrective actions.
    I completely agree. Open discussion helps identify issues early, leading to timely corrective actions and continuous improvement.

    Quality problems should be hidden from customers and possibly also managers.
    I strongly disagree. Transparency about quality issues is essential for trust

  72. Osuji Mirian
    May 10,2024 @4:43 pm

    I agree with the statement below about quality:
    *Quality is an internal focus
    *Quality should be considered from the project inception
    *Quality should prioritize the customer’s needs
    *Team member do not produce quality outcome without close supervision
    *The execution phase is crucial for achieving quality projects

  73. Quality as fitness for use and purpose. I believe quality should be part of project plan and should be given attention throughout the phase of the execution of the project. This will ensure customers’ satisfaction

  74. Quality simply defined is: “fitness for use” as defined by Joseph Juran.
    I agree with the notion that quality should be considered from the inception of the project, this is because quality is essential to the delivery of the project and the lack of consideration of it from inception can affect the entire project. I believe the concern of every organization is the quality that it sells and this is what gives relevance to the organization and there is need to make sure that the quality is prioritized at every point in time to give customers reasons to stick with the organization

  75. I opine that if quality is not considered from the inception of a project it’s most unlikely to deliver anything of real value. It should be very clear in the minds of the individual members of the team what a product of high quality means and how to make it a reality.
    There should be regular discussions and checks out in place to ensure that at each stage of the project quality delivery is maintained. This may require close supervision and timely feedback from the clients to ensure all are on track to deliver high quality products.
    If quality is compromised sometimes the whole project becomes a waste of time and resources.

  76. The definition of Joseph Juran; best defines quality for me.

    On the other hand, quality shouldn’t just be focused on customer’s needs, because it is a thing of general need for everyone.
    Everyone needs quality products, be it a customer or an ordinary person, we all need good projects.

    Again, quality should be considered from the beginning of the project, because the beginning justifies the end of the project.
    Is always good to start something in a good way, to avoid patching things along the process which will make the project not come out the perfect way it should most of the time, or be the reason to start afresh, thereby wasting materials, and the cost of budgets.

    Lastly, there’s no way quality problems can be hidden, because, people run projects and businesses in day-to-day life activities.
    So quality is something everyone is aware of, and they also need it.

  77. I agree with this statement;
    1) Quality should prioritize the customer’s needs.
    2)Quality is an internal focus.
    3) Quality should be considered from the project’s inception.
    4)The execution phase of a project is crucial for achieving quality goals.
    5)Quality issues should be openly discussed to identify corrective actions.
    6) Individuals are enthusiastic about producing high-quality outcomes.
    7)Team members do not produce quality outputs without close supervision.

  78. One should prioritize customers need by
    considering quality from the inception of a project.
    Quality issues should be made known so as to identify corrective actions if need be.
    Team members may not produce quality outputs if there’s no close supervision.

  79. I agree with these statements;
    1. Quality should be focused on customers’ needs. In every business, before making a decision on the kind of business or project you want to carry out, it’s important you find out the best quality that will best satisfy the needs of your customers and also one that is affordable.
    2. Quality should be considered from the beginning of the project. Of course, no business will want to create a bad name for themselves due to creation of low quality goods or rendering of poor services.
    3. Quality issues should be discussed openly to find corrective actions. It’s very important to discuss issues, not just issues of quality, faced while carry out a project. Ideas that can solve the issues at hand, can come out from anywhere or anybody. Like the popular saying, ‘a problem shared is a problem half solved’.
    4. Team members do not produce quality outputs without close supervision. I don’t totally agree with this statement though, but to an extent. According to Mc Gregory’s theory, he made metion of two types of employees, employees under theory x and employees under theory y. The above statement will go well with employees under theory x, who can’t carry out a task on their own without proper sepervision and threat or punishment. While in the case of employess under theory y, the above statement won’t fit in, because they are ready to and can carry out any task or project at hand, with or without any kind of supervision.

  80. Quality is focused internally
    The execution phase of a project is the critical to achieve Quality targets
    Quality issues should be discussed openly to find corrective actions
    Quality should be considered from the beginning of the project

  81. Quality should be focused on the customer’s needs.

    Quality should be considered from the beginning of the project.

    The execution phase of a project is the most critical to achieve quality targets.

    Quality issues should be discussed openly to find corrective actions.

    Team members do not produce quality outputs without close supervision.

  82. Administrative assistant, I don’t have personal opinions or beliefs. However, I can provide a general perspective on these statements.

    1. Quality should be focused on the customer’s needs: This statement is generally agreed upon. Quality should align with the expectations and needs of the customers to ensure a satisfactory experience.

    2. Quality is focused internally: This statement is not widely agreed upon. While internal processes and standards contribute to quality, the ultimate focus should be on meeting customer needs and delivering value.

    3. Quality should be considered from the beginning of the project: This statement is widely agreed upon. Quality considerations and planning should be incorporated into the project from its inception to prevent issues later on.

    4. The execution phase of a project is the most critical to achieving quality targets: This statement can be subjective. While execution is certainly crucial, quality targets should be addressed throughout the project lifecycle, including planning, design, and testing phases.

    5. Quality issues should be discussed openly to find corrective actions: This statement is widely agreed upon. Open discussion of quality issues helps identify root causes, implement corrective actions, and prevent similar problems in the future.

    6. Quality problems should be hidden from customers and possibly also managers: This statement is generally disagreed upon. Transparency with customers and managers about quality problems is important for building trust, managing expectations, and finding solutions together.

    7. People are keen on producing quality outputs: This statement is often agreed upon. Individuals generally strive to deliver quality work and take pride in their outputs.

    8. Team members do not produce quality outputs without close supervision: This statement is generally disagreed upon. While supervision and guidance can be essential, individuals can produce quality outputs through empowerment, clear expectations, and a supportive work environment.

    Remember, these perspectives may vary in different contexts, industries, and organizations.

  83. Quality should prioritize the customer’s needs
    Quality should be considered from the project’s inception
    Quality issues should be openly discussed to identify corrective actions

    The foregoing statements are at the core of projects and the need for a project manager

    1. One should prioritize customers need by
      considering quality from the inception of a project.
      Quality issues should be made known so as to identify corrective actions if need be.
      Team members may not produce quality outputs if there’s no close supervision.

  84. 1.Quality should prioritize the customer’s needs.
    2. Quality should be considered from the project inception.
    3. Quality should be openly discussed to identify corrective action.
    4.Team members do not produce quality output without close supervision.

  85. I agree with the statements below about quality
    Quality should be considered from the beginning of the project.
    Quality issues should be discussed openly to find corrective actions.
    Team members do not produce quality outputs without close supervision.

  86. From the statements given, I agree to the below
    Quality should be considered from the beginning of the project.
    The execution phase of a project is the most critical to achieve quality targets.

  87. Quality should be considered from the beginning of the project. There should be strong awareness among your team members that quality is very crucial in the project.

  88. Quality should prioritize the customers needs, and this should be considered from the inception of the project

    1. The quality of a product/commodity or service should be all encompassing. It should be seen at all stages of the project and in the end-product as well. Team members should also ensure to put in their best to ensure that quality is maintained at all times as well as the project manager ensuring that this occurs so that at the end a quality good or service is churned out to the consumer, satisfying their needs adequately as well as giving the organisation recognition for being known as one to maintain a high level of quality in all its endeavors both in project execution and service delivery.

  89. Quality should prioritize the customers needs.
    Quality should be considered from the projects inception.
    Quality issues should be openly discussed to identify corrective actions.
    Team members do not produce quality outputs without close supervision.

  90. I wholeheartedly concur that quality needs to be centred on what the client wants since only then can they obtain utility. People, especially those who are end consumers, prefer quality above quantity. Quality should be taken into account from the outset of a project since it will support the company’s values and help it achieve its goals. Quality goods are crucial to the project since, in addition to assembling a dedicated team, project managers are expected to take the company’s objectives, ethics, and values into account. The most crucial phase of a project’s execution is achieving the quality target. “How you start determines how you finish” is the premise of a parable. The way we embark on our trip is determined by how well we start

  91. What differentiates a good PM from others can be measured by the quality of their performance or output. The customer deserves quality and it should be discussed and prepared for before starting a project

    Ch14 Team 1

  92. Quality should be considered from the beginning of the project.
    Decide what is considered “Quality” for the particular project at hand and what has to be done to reach that standard of quality. And this will rely on the expectations of the client or stakeholder on the project’s outcome.

  93. I totally agree that quality should be focused on customer needs because that is only when they can get utility. People prefer quality over quantity especially those who are final consumers.
    Quality should be considered at the beginning of a project because it will help meet up with the company goals and uphold its values. As a Project manager, apart from building a committed team, we are expected to consider the company’s goals, ethics and values hence quality products is paramount in the project.
    The execution stage of a project is the most critical to achieve quality target. There is a parable that states, “how you start determines how you finish”. Starting on a good note determines the outcome of our journey.
    Quality issues should be discussed openly to find corrective actions. Just like the case study we had, it is important to discuss these issues openly as a team so that ideas and suggestions as to how it can be corrected will be generated to fix it in other to meet our expected goal and target.

  94. Every customer or client demands value for their money and one of the best ways to put this in perspective is giving good quality. So as PM, quality should be prioritize abinitio.

  95. Quality should be considered from the beginning of the project,
    Before beginning a new project, agree upon what counts as “quality” for that specific project and what needs to be done in order to achieve that level of quality. As mentioned, this will depend on what that customer or stakeholder expects from the project’s deliverables.

  96. 1. Quality should prioritize the customer’s needs.: this is true as products and services or projects are designed to satisfy the customer. Where quality is carried out without consideration of the end user, the project will be a wasted effort.

    2. Quality is an internal focus.: this may not apply in all cases unless delivering quality projects is a core value of the organisation.

    3. Quality should be considered from the project’s inception.: this is necessary because delivery quality will affect the cost of the project, and the timeline of the project.

    4. The execution phase of a project is crucial for achieving quality goals.: Proper supervision of the execution of a project is critical in achieving quality delivery of projects. This is where the planned and budgeted quality becomes a reality.

    5. Quality issues should be openly discussed to identify corrective actions.: this is important to ensure the best quality project is delivered.

    6. Quality problems should be concealed from customers and possibly managers: this will be the wrong action to take as it may pose future risks to the project owner and damage the credibility of the Project Manager.

    7. Individuals are enthusiastic about producing high-quality outcomes.: Not all the time. individuals may be more concerned about rounding up the project and getting paid than, producing high-quality outcomes. This is the very reason why it is necessary to have a project manager.

    8. Team members do not produce quality outputs without close supervision.: This may not be true in all cases as some team members have a personal reputation to protect and are unwilling to compromise on the quality of their output.

  97. 1. I agree that “Quality should be focused on the customer’s needs”. This ensures that the product or service meets the expectations and requirements of the end-user.

    2. I disagree that “Quality is focused internally”. While internal processes are crucial for ensuring quality, ultimately, quality should be measured by how well it meets the needs and expectations of the customer.

    3. I agree that “Quality should be considered from the beginning of the project”. Early consideration of quality factors can help prevent issues down the line and ensure that quality is built into the project from the start.

    4. I agree that “The execution phase of a project is critical to achieving quality goals.” This is when plans are put into action, and any deviations from quality standards can have significant impacts on the final product or service.

    5. I agree that “Quality issues should be discussed openly to find corrective actions”. Open communication about quality problems allows for timely identification and resolution, ultimately leading to continuous improvement.

    6. I strongly disagree: that “Quality problems should be concealed from customers and possibly managers”. Transparency is essential in addressing quality issues effectively and building trust with stakeholders. Hiding problems can lead to bigger issues and erode confidence in the organization.

    7. I disagree that “Individuals are enthusiastic about producing high-quality outcomes”. While many individuals strive for quality in their work, this statement is overly generalized and does not account for variations in motivation, skill level, or other factors that can influence quality output.

    8. I disagree that “Team members do not produce quality outputs without close supervision”. While supervision can be important for guidance and support, many team members are capable of producing quality outputs autonomously, especially when they are properly trained and motivated.

  98. I totally agree that quality should be focused on customer needs because that is only when they can get utility. People prefer quality over quantity especially those who are final consumers.
    Quality should be considered at the beginning of a project because it will help meet up with the company goals and uphold its values. As a Project manager, apart from building a committed team, we are expected to consider the company’s goals, ethics and values hence quality products is paramount in the project.
    The execution stage of a project is the most critical to achieve quality target. There is a parable that states, “how you start determines how you finish”. Starting on a good note determines the outcome of our journey.
    Quality issues should be discussed openly to find corrective actions. Just like the case study we had, it is important to discuss these issues openly as a team so that ideas and suggestions as to how it can be corrected will be generated to fix it in other to meet our expected goal and target.

  99. The quality of the project determines a whole lot of how the customers perceive the product and it also depicts value. I agree with this statement. When quality is focused on, it automatically exceeds customer’s expectations.

    I also totally agree that quality should be considered from the beginning of the project. Quality should be integrated into every phase of a project from the inception of the project.

    The execution phase is crucial for implementing quality measures and ensuring adherence to standards, quality planning and control throughout the project lifecycle are equally important.

    Quality issues should be discussed openly to find corrective actions. I completely agree with this statement. Open communication about quality issues is essential for identifying root causes, implementing corrective actions, and preventing future occurrences.

    People are keen on producing quality outcomes through the outputs of the team members. Generally, individuals strive to produce quality outcomes especially when they understand the importance of their work and its impact on customers and stakeholders.

  100. For me. Quality is the value of deviation from the beauty or usefulness of any product or deliverable from the core imagination concept and desire of the user which was initially noted as understood and recorded..

    The higher ther deviation the lower the quality. The lower the deviation, the higher the quality of any project or product.

  101. Quality should be focused on the customer’s needs. I agree with this statement. Quality ultimately revolves around meeting or exceeding customer expectations and delivering products or services that satisfy their needs.

    Quality should be considered from the beginning of the project. I strongly agree with this statement. Quality should be integrated into every phase of a project from its inception to ensure that it is built into the product or service from the start.

    The execution phase of a project is the most critical to achieve quality targets. I partially agree with this statement. While the execution phase is crucial for implementing quality measures and ensuring adherence to standards, quality planning and control throughout the project lifecycle are equally important.

    Quality issues should be discussed openly to find corrective actions. I completely agree with this statement. Open communication about quality issues is essential for identifying root causes, implementing corrective actions, and preventing future occurrences.

    People are keen on producing quality outputs. I agree with this statement. Generally, individuals strive to produce quality outputs, especially when they understand the importance of their work and its impact on customers and stakeholders.

  102. Quality should be considered from the project’s inception., i totally agree with this because this will gives the insight of what your project will look like and combines how the project will come out
    A project manger and it’s team should focus on the quality of a project from the beginning of that project, this will bring hardwork

  103. Quality should be considered from the beginning of the project: I concur because the quality of service rendered to customers will enhance product awareness to so many as the quality is tested.
    Quality should be focused on the customers needs: this is very true. we tend to satisfy the customers based on the quality of the service purchased and should not render under quality service .
    The execution phase of a project is the most critical to achieve quality targets: very true! this should be considered first and must be done with all form of concentration to avoid substandard goods to the public.

  104. 1. Quality should prioritize the customer’s needs: I don’t completely agree that quality should prioritize the customer’s need. This is because, the customer sometimes don’t really know what exactly they need and what it will take to give them maximal satisfaction. Meanwhile, focusing only on the customer’s need for quality has the tendency to weaken every other need.

    2. Quality is an internal focus: I don’t agree with this also because there are external factors that has the tendency to undermine overall quality.

    3. Quality should be considered from the project’s inception: Absolutely! It is very necessary to identify what quality mean to every stakeholder from the inception of the project. This will help align properly to eventually getting quality.

    4. The execution phase of a project is crucial for achieving quality goals: Yes. The execution phase is what determines the outcome of the project. Therefore, it is very crucial for achieving quality goals.

    5. Quality issues should be openly discussed to identify corrective actions: I agree. Open communication is important for having a good understanding among stakeholders and for continuous improvements towards the desired quality output

    6. Quality problems should be concealed from customers and possibly managers: I don’t think it is appropriate to conceal quality problems from customers and managers as this amounts to lack of transparency and could breed distrust among stakeholders which can further impede the project.

    7. Individuals are enthusiastic about producing high-quality outcomes: This is not always the case as individual motivations can differ across board.

    8. Team members do not produce quality outputs without close supervision: This is also dependent on individuals as some team members understand the goals and can deliver high quality without necessarily being micro managed.

  105. All those qualities should be considered from the beginning of a project but the most important one is during the inception of a project in order to yield good result.

  106. The statement I do agree with are:

    – Quality should be focused on the customer’s needs

    – Quality should be considered from the beginning of the project.

    – Quality issues should be discussed openly to find corrective actions.

    – People are keen on producing quality outputs.

  107. Quality should be considered from the beginning of the project as it will determine the outcome, worth an satisfaction of the project, customers and stakeholders.

  108. 1. Quality should prioritize the customer’s needs.- I agree with this. The success of a project is largely determined by its meeting the needs of the customer.

    2. Quality is an internal focus.- i don’t fully agree because there are external considerations that also determine quality.

    3. Quality should be considered from the project’s inception. – I agree. Based on meeting the customers’ needs the quality should be part of the project planning stage

    4. The execution phase of a project is crucial for achieving quality goals.- I agree. this is when the plans are implemented to achieved the desired quality outputs

    5. Quality issues should be openly discussed to identify corrective actions. – I agree. Open communication is essential for continuous improvements towards the desired quality output

    6. Quality problems should be concealed from customers and possibly managers.- totally disagree.

    7. Individuals are enthusiastic about producing high-quality outcomes.- I partially agree. Most individuals may desire producing high-quality outcomes but not everyone is poised for the work required to achieve them

    8. Team members do not produce quality outputs without close supervision.- I disagree. I believe with a clear understanding of a project objective, the right amount of motivation, training and resources most teams can produce quality outputs without close supervision.

  109. 1. I agree that “Quality should be focused on the customer’s needs”. This ensures that the product or service meets the expectations and requirements of the end-user.

    2. I disagree that “Quality is focused internally”. While internal processes are crucial for ensuring quality, ultimately, quality should be measured by how well it meets the needs and expectations of the customer.

    3. I agree that “Quality should be considered from the beginning of the project”. Early consideration of quality factors can help prevent issues down the line and ensure that quality is built into the project from the start.

    4. I agree that “The execution phase of a project is critical to achieving quality goals.” This is when plans are put into action, and any deviations from quality standards can have significant impacts on the final product or service.

    5. I agree that “Quality issues should be discussed openly to find corrective actions”. Open communication about quality problems allows for timely identification and resolution, ultimately leading to continuous improvement.

    6. I strongly disagree: that “Quality problems should be concealed from customers and possibly managers”. Transparency is essential in addressing quality issues effectively and building trust with stakeholders. Hiding problems can lead to bigger issues and erode confidence in the organization.

    7. I disagree that “Individuals are enthusiastic about producing high-quality outcomes”. While many individuals strive for quality in their work, this statement is overly generalized and does not account for variations in motivation, skill level, or other factors that can influence quality output.

    8. I disagree that “Team members do not produce quality outputs without close supervision”. While supervision can be important for guidance and support, many team members are capable of producing quality outputs autonomously, especially when they are properly trained and motivated.

  110. 1. **Quality should be focused on the customer’s needs:** I agree with this statement. Quality should ultimately meet or exceed the expectations and requirements of the customer.

    2. **Quality is focused internally:** I partially agree with this statement. While internal processes and standards are crucial for ensuring quality, they should ultimately align with meeting the needs of the customer.

    3. **Quality should be considered from the beginning of the project:** Absolutely agree. Quality planning and consideration should be integrated into the project from its inception to ensure that quality standards are met throughout.

    4. **The execution phase of a project is the most critical to achieve quality targets:** I agree to some extent. While the execution phase is crucial for implementing quality standards, the planning phase is equally important in setting the foundation for quality.

    5. **Quality issues should be discussed openly to find corrective actions:** Completely agree. Open discussion about quality issues allows for transparency, learning, and improvement within the team and organization.

    6. **Quality problems should be hidden from customers and possibly also managers:** Strongly disagree. Transparency is key in addressing quality issues effectively and maintaining trust with both customers and managers.

    7. **People are keen on producing quality outputs:** Generally agree. Most individuals take pride in their work and strive to produce quality outputs, especially when they understand the importance of quality.

    8. **Team members do not produce quality outputs without close supervision:** Disagree. While supervision and guidance can be helpful, many team members are capable of producing quality outputs independently with proper training, resources, and a clear understanding of expectations.

  111. Quality should be considered from the beginning of the project. I totally agree to the above statement, it helps in achieving a clean job because of how it has been planned.

  112. 1.Quality should be focused on the customer’s needs

    I totally agree that Quality should be focused on the customer’s needs because quality is largely determined by how well a product or service aligns with the meets the expectations of the customers. When you approach execution from a customer needs perspective it will lead to. Understanding and satisfying customer needs will lead to quality delivery.

    2. For the second statement , Quality is focused internally: I am of the opinion that Quality should not only focus internally but also consider some external factors such as the market standards and the customer needs and expectations.

    3. Quality should be considered from the beginning of the project:
    I agree with that Quality should be planned from the on set of a project and also integrated into the different stages of a project.

    4. The execution phase of a project is the most critical to achieve quality targets: it is a fact that the execution phase of a project is important in achieving quality targets however I other phases such as planning phase , monitoring and evaluation phases are also important.

    5. Quality issues should be discussed openly to find corrective actions : Absolutely for the sake of Transparency and communication which are key in resolving quality issues effectively , the quality issues should be discussed openly.

    6. Quality problems should be hidden from customers and possibly also managers: I disagree with this statement. Hiding quality problems from customers is lackbof transparency and can lead to loss of trust from customers and also from managers .

    7. People are keen on producing quality outputs: I agree with this statement. In general, people want to produce quality outputs .

    8. Team members do not produce quality outputs without close supervision: I disagree with this statement. it is not true that team members cannot produce quality outputs without close supervision however supervision and guidance are important.

  113. I think that the position “Quality problems should be concealed from customers and possibly managers” should not be definite. There are some quality problems that the customers are able to provide better insights on how to solve them as soon as they are involved. The same goes for Managers.

  114. I agree that Quality should be considered from the project’s inception and also be focused on the customer’s needs.

  115. I agree with the following statements:

    “Quality should be focused on the customer’s needs.”-Quality is largely about meeting or exceeding customer expectations, so focusing on the customer’s needs is essential.

    “Quality should be considered from the beginning of the project.” – Considering quality from the project’s inception helps in preventing defects and ensuring that quality is built into the project from the start.

    “Quality issues should be discussed openly to find corrective actions.” – Open discussion about quality issues is vital for identifying root causes and implementing corrective actions to prevent recurrence. Transparency is vital for continuous improvement.

    While, I disagree with the following:

    “Quality is focused internally.” – While internal processes are crucial for achieving quality, the ultimate focus should be on meeting external customer requirements. Internal quality processes should be aligned with meeting customer needs.

    “The execution phase of a project is the most critical to achieve quality targets.” – While the execution phase is indeed crucial for implementing quality plans and processes, quality should be maintained throughout the entire project lifecycle, from planning to delivery and beyond.

    “Quality problems should be hidden from customers and possibly also managers.” – Transparency is essential in addressing quality issues effectively and maintaining trust with customers and stakeholders.

    “People are keen on producing quality outputs.” – This is dependent on the quality of individuals involved in the project execution and the values upheld by them. The individual and collective commitment to quality within a team or organization determines the delivery of quality outputs.

    “Team members do not produce quality outputs without close supervision.” – While supervision and guidance are important, relying solely on close supervision may indicate underlying issues with processes, training, or employee engagement. Trusting and empowering team members is important for better quality outcomes.

  116. As a project manager I’ll quality for customers need because as end users they determine if the product or project will be preferred or used, remembering that there are lots of companies producing same thing as you’re. So looking into quality for every project is very important.

  117. I agree that quality should focus on customers needs. Ultimately, the success of a project is measured by the satisfaction of its customers. By prioritizing their needs, project managers ensure that the final deliverables meet or exceed customer expectations, leading to higher satisfaction levels. By addressing customer needs upfront helps in minimizing rework later in the project lifecycle. Also, incorporating customer feedback early and often, project teams can make necessary adjustments in real-time, reducing the likelihood of costly changes later on.

  118. Quality according to my understanding and also based on what was explained helps the PM to be able to ascertain to know the level at which the project was able to affect those they were supposed to engage. For example as a humanitarian worker in aspect of livelihood or lets gender based violence, was the project able to achieve his goal and objective looking at the scope of increasing the living standard and increasing the awareness of community members in ending violence against women and girls.

  119. Quality in project management refers to meeting or exceeding the expectations and requirements of stakeholders regarding the project’s deliverables. It involves ensuring that the project’s outputs are fit for their intended purpose, free from defects or errors, and aligned with defined standards or specifications. Quality management encompasses processes, methodologies, and techniques aimed at consistently delivering high-quality results while satisfying customer needs and enhancing stakeholder satisfaction.

  120. Quality is the reflection of a successful project work.
    I agreed with the following statement:

    *Quality should prioritize the customer’s needs.

    *Quality should be considered from the project’s inception.

    *The execution phase of a project is crucial for achieving quality goals.

    *Quality issues should be openly discussed to identify corrective actions.

    *Individuals are enthusiastic about producing high-quality outcomes.

    *Team members do not produce quality outputs without close supervision

    However, i disagreed with the following statement:
    *Quality problems should be concealed from customers and possibly managers

    *Quality is an internal focus.

  121. Quality should be focused on the customer’s needs: This statement aligns with the principle of customer-centricity in quality management. Focusing on meeting and exceeding customer expectations ensures that the final product or service delivers value and satisfaction to the end-users.

    Quality should be considered from the beginning of the project: Quality should be addressed proactively from the project’s inception. When we considering quality requirements and standards early on, project teams can incorporate quality into all phases of the project lifecycle, preventing issues and rework later on.

    Quality issues should be discussed openly to find corrective actions: Transparency and open communication are essential in addressing quality issues effectively. Openly discussing problems helps teams collaborate to identify root causes, implement corrective actions, and prevent recurrence, ultimately improving overall project quality.

    People are keen on producing quality outputs: Generally, individuals are motivated to produce quality work, especially when they understand the importance of their contributions and take pride in their accomplishments. However, creating a supportive environment, providing training, and recognizing excellence can further enhance this intrinsic motivation.

  122. Quality for customer needs is about providing value to customers by delivering what they want and need in a manner that meets or exceeds their expectations.

  123. Quality should be focused on customers needs because they are the end users and will determine if the project will sell or not therefore, I believe that customer acceptance of the project quality is paramount for any project.

  124. My thoughts are as follows:
    1- Quality should prioritize the customer’s needs
    a client/customer’s need should be highly prioritized when delivering projects for them,because the customer will not be pleased if the job is delivered below quality.
    2- Quality is an internal focus
    The project manager should ensure that the team delivers at best quality on whatever kind of project they are embarking on. It should be their main focus.
    3- Quality should be considered from the projects inception: From the initiation stage of a project quality should be considered, it will help get a good plan and draft for the cost,scope an time because if you’re to deliver good quality and you make plans with a lower quality it will not deliver as same.
    4-The execution phase of the project is crucial for achieving quality goals
    At this phase is where quality assurance takes place the quality of input is checkmated here
    5- Quality issues should be openly discussed to identify corrective actions
    The project manager should be transparent with the stakeholders and the team about quality, to avoid being blamed. Assumption when it comes to quality is a very bad idea.
    6- Quality problems should be concealed from customers and possibly managers
    No, this should not be so, telling your customers or manager about the quality problem will help resolve it earlier than when it can no longer be managed.
    7- Individuals are enthusiastic about producing high-quality outcomes
    Most individuals are not enthusiastic about delivering high quality outcomes, some just want to get the work done and move on to the next project.
    8- Team members do not produce quality outputs without close supervision
    Some team members will always like to deliver poorly when they see the project manager is not there to supervise , for example a building site, if the manager is not closely supervising they may not make the blocks well or plaster well or mix the right quantity of sand an cement to get the desired result.

  125. I agree with the following statements:
    – Quality should be focused on the customer’s needs.
    – Quality should be considered from the beginning of the project.
    – Quality issues should be discussed openly to find corrective actions.
    – Individuals are enthusiastic about producing high-quality outcomes
    – Team members do not produce quality outputs without close supervision.

    However, I disagree with the rest of the statements not stated above because often times, the need to conserve time and resources overshadows the need for quality products.

  126. What is the essence of a project? Is it to to flex the technical know how of the PM? Or to boost his career? No. Its essence lies in the outcome. Therefore quality cannot be overemphasized. The testimony of the end users should be boost the ‘ego’ of team members at the completion of the project. Quality should therefore be one of the objectives of the project so as to guide them in each process and step taken to the actualization of the project.
    Team members should also be carried along from the onset on the need of quality and they should also prioritize quality; except where we have saboteurs as team members who are being bought over by competitors, sponsors who are quantity oriented and not quality savvy.

  127. From the provided statements about quality, I support the following:

    1-Quality should prioritize the customer’s needs:
    Prioritizing the customer’s needs in quality is crucial.Ensuring that the final product or service not only meets but surpasses customer expectations is vital for delivering value and cultivating customer satisfaction.
    2-Quality should be considered from the project’s:
    Considering quality from the outset of the project is essential.Early attention to quality aspects in the project lifecycle aids in averting later issues and guarantees that quality permeates every phase of the project.

    3-The execution phase of a project is crucial for achieving quality goals.
    The execution phase plays a pivotal role in attaining quality objectives: While quality considerations should be present throughout the project, the execution phase stands out as crucial for enacting quality control measures and guaranteeing that the final outcomes align with specified standards.

    4-Quality issues should be openly discussed to identify corrective actions.Openly discussing quality issues is essential for identifying corrective actions: Transparent communication regarding quality concerns enables teams to promptly address issues, pinpoint root causes, and implement corrective measures to prevent future occurrences.

    -5 Individuals are enthusiastic about producing high-quality outcomes.
    Team members exhibit enthusiasm for achieving high-quality outcomes: Their passion for delivering top-notch work serves as a catalyst for motivation, engagement, and a steadfast commitment to excellence within the team.

    I disagree with the following statement:
    1-Quality problems should be concealed from customers and possibly managers.
    2-Team members do not produce quality outputs without close supervision.

  128. Am Nwaocha Chibuchi Emmanuel, I really agree that:

    1. Quality should prioritize the customer’s needs: this will help the organisation to be at the customers top list for transactions because they’ll be sure of getting the best quality.

    2. Quality is an internal focus: For standard of any company, output quality is taken serious as they make sure what they put out to customer is the internal best.

    3. Quality should be considered from the project’s inception: Quality is considered most priority from project plan to avoid waste of time and funds.

    The execution phase of a project is crucial for achieving quality goals: this is planed right from the project design, it enables the execution be the expectation.

    Quality issues should be openly discussed to identify corrective actions: this very important that all stakeholders and project teams should know the quality of materials involved.

    Quality problems should be concealed from customers and possibly managers: If there’s any problems along the project, the PM should call for a lunch meeting to tackle such issues and keep the project going.

  129. The quality of a project should be the priority and should be considered at the early stage of every project

  130. I agree with the following statements:

    1. Quality should be focused on the customer’s needs: Prioritizing customer satisfaction ensures that the end product or service meets their expectations and delivers value.

    2. Quality should be considered from the beginning of the project: Incorporating quality considerations from the project’s inception helps prevent issues from arising later and ensures that quality is ingrained in every aspect of the project.

    3. Quality issues should be discussed openly to find corrective actions: Open communication about quality issues enables teams to address them promptly and effectively, leading to continuous improvement and better project outcomes.

    4. People are keen on producing quality outputs: In general, individuals strive to deliver quality work, as it reflects positively on their professionalism and contributes to the success of the project.

    Regarding the statement “Quality is focused internally,” it could be interpreted in different ways. Quality should indeed be monitored and managed internally within the project team to ensure adherence to standards and processes. However, it should ultimately be aligned with customer needs and expectations.

    Regarding the statements “The execution phase of a project is the most critical to achieve quality targets” and “Team members do not produce quality outputs without close supervision,” I disagree. Quality should be maintained throughout the entire project lifecycle, from initiation to closure, and team members should be empowered and trusted to deliver quality work independently, with supervision provided as needed but not necessarily constant.

  131. My reflection on the statement about quality in PM

    1. Quality should prioritize meeting customer needs.
    2. It involves both internal processes and external customer requirements.
    3. Considering quality from the project’s outset is crucial.
    4. While the execution phase is important, quality management should span the entire project lifecycle.
    5. Open discussion of quality issues is necessary for effective resolution.
    6. Hiding quality problems is counterproductive and erodes trust.
    7. People generally strive to produce quality outputs.
    8. Team members are capable of producing quality work independently, though supervision may be necessary at times.

  132. Quality of a project should be considered at all times.
    It’s the quality of your work that will tell if you will be called for the next job.so, be sure to deliver quality at all times.

  133. For me, i think “Quality should be considered from the beginning of the project”. Irrespective of who the product design is meant for. Be it for kids, households or companies. Ignoring the impotence of quality and working till a stage of the execution demands some measure of quality is a waste of the other 2 components of the iron triangle, which is cost and time. The team might have to go back to the beginning of the project to walk through every stage, looking for what might have gone wrong. Meanwhile, had the team been quality conscious, yes, the project might consume extra time, but definitely not require redo of the entire project because of quality neglect.

    Also, i think quality itself is a way of branding. In our various homes, why do we choose a particular brand name for appliance? Well, i think decision lies heavily with quality. There are brands people will chuckle at their name’s mentioned and it is because of same quality issue.
    Indulge me now, what brands do you fall on to come through for you when buying appliance? For my mum, it has always been “Philips” since when i could read.

  134. I totally agree with the following assertions:
    Quality should be considered from the project’s inception. If the quality is bad, it will affect the overall project output. Thus it should be considered before starting the project.
    Also, I agree that quality should be focused on the consumer’s need.

  135. Quality should be focused on the customer’s needs.
    Reason because it is only the customer has the final decision to comment on the job.
    When a customer has a specification on what he/she want you to deliver,tha is he/she quality.so therefore customer needs determines whether the project you carried out has quality.

  136. From the listed points…. I’m of the opinion that 1,3 and 8 is consequential element of a Successful Product that meets quality demands.
    First, before embarking on a project, it’s a prerequisite to figure out the need of the customer or beneficiary in order to get satisfactory result(Needs must be met else the outcome of the project will lack the fitness to be used)
    Having the customers needs in mind should serve as roadmap for a smooth drive toward the objective of the project. And Lastly, As A Good Project Manager despite the possible expatriate knowledge and specialization depending on the complexity of the project require supervision. Supervision in this context is putting in measures to checkmate performance and expectation to avoid unexpected event and will alter the plan.
    Thanks

    Jeremiah Godknows

  137. talking about QUALITY, in my opinion quality should be the watch word for every PM regardless of the project at hand. the goal is to deliver a product fit for use, and suitable for the intended purpose.Hence quality should be considered considered from inception of project, this will definitely enhance the degree to which the output of a process or the process itself conforms to the requirement.

  138. As a project manager, quality should be our utmost priority. Even when some customers might not be able to relate. Our product and services meeting up perfect quality is the best part of a project management. We should also discuss quality issues to identify corrective actions.

  139. Personally, for proper satisfaction quality must be prioritized.
    Without a quality output in project the ending wouldn’t be meaningful.
    When project standards are raised the desired goal of the client or stakeholder would definitely be met.
    Ensuring that the project is successful and the outcome is achieved

  140. Project quality management is a process that considers how a project should proceed to achieve the desired quality for the project’s deliverables. It requires project managers to continually measure the quality of the activities and processes involved in the project. In project quality management, standards are set ahead of time to measure deliverables against, and action needs to be taken throughout the project to course-correct.

    Project quality management’s ultimate goal is to guarantee deliverables that satisfy the needs and expectations of clients, stakeholders, or customers, depending on its end-user.

    Most project managers will approach a project wanting to reach the best possible outcome, yet many factors could prevent this from happening. Even with the best team and best tools, a project’s output could fall short of its mark without project quality management measures in place.

    Elements of Project Quality Management includes;

    1.Quality Planning
    2.Quality Assurance
    3.Quality Control

    The Project Management Triangle :
    While everyone involved in a project ultimately wants the deliverables to be as good as possible, it can be easy to forget about quality when you’re stuck in the weeds. The project management triangle, or the triple constraint triangle, can help project managers achieve quality.

    The triangle helps make sure that costs, timelines, and intended scope are balanced; while this alone isn’t enough to guarantee a project’s output is high-quality, it can go a long way to making sure costs aren’t too low compared to the scope or that timelines aren’t too short to allow your team enough time to do their best work.

  141. Fulfilling customer needs is essential for business success. High-quality products and services that meet or exceed customer expectations lead to customer satisfaction and loyalty.
    It is also important to understanding the needs of customers, focusing on customer needs allows businesses to identify and address customer pain points. This can involve gathering customer feedback, conducting market research, and understanding customer buying behavior.

  142. As a PM, the quality of the project should satisfy the customer’s needs. Quality is an internal focus and should be considered from the project’s inception. Also, the execution phase of a project is crucial for achieving quality goal.
    PM should discuss quality issues openly to identify corrective actions. Also, team members should be enthusiastic about producing high quality outcomes.

  143. To me, a project is successful when the needs of a client is satisfied in terms of quality of quality of service delivered. I agree that;
    Quality is an internal focus.
    It should be part of the core value of a PM as this makes the PM stands out.
    Also, quality should be considered from the project’s inception as this determines the time and also cost of a particular project.
    Quality should also be openly discussed to identify corrective actions.
    Individuals are enthusiastic about producing high-quality outcomes.
    Team members do not produce quality outputs without close supervision and that is why the PM also play a vital role in monitoring and controlling all aspects of a project.

  144. For a project to be successful, it needs to meet the Stakeholders’ satisfaction in terms of quality of service delivered. Quality should be considered from the project’s inception. Individuals and team members are expected to be enthusiastic about producing high-quality outcomes. To achieve this, the team members should be closely monitored and supervised.

    -Victoria Okonkwo

  145. Based on my experiences in Construction projects, the following points are usually true;
    1. Quality should prioritize the customer’s needs.
    3. Quality should be considered from the project’s inception.
    5. Quality issues should be openly discussed to identify corrective actions.
    7. Individuals are enthusiastic about producing high-quality outcomes.
    Quality is VERY VITAL in my profession-because the products are always solid, visible and can be seen and touched by everyone(Buildings, roads, drainages etc). So to achieve this quality we start working towards it from the Planning stage(design) & not just the execution stage(construction). Contractors/Artisans tend to want to produce quality products because it speaks well for their skills and attracts more clients/jobs for them.
    Though most contractors try to produce quality products, the PM has to ensure adequate supervision so that the various contractors products can be merged together in the correct process to ensure the final project outcome is of high quality and standard.

  146. Qualify of a product should be the focus because it gives edge above it competitors as such, it should be considered at the beginning of any project.
    You should also have your customers interest at heart so they will be loyal to you when they understand that you always deliver a quality and reliable products.

  147. Basically I strongly agree with the first Three statement;

    Quality should be focused on the customer’s needs: This statement aligns with the principle of customer-centeredness, where the primary focus of quality efforts is meeting or exceeding customer expectations.

    Quality is focused internally: While internal processes and standards are important for ensuring quality, ultimately, the goal of quality management is to deliver value to the customer. Internal quality processes should align with customer requirements and expectations to ensure that the final product or service meets or exceeds customer standards.

    Quality should be considered from the beginning of the project: Of course this statement reflects the concept of “quality by design,” emphasizing the importance of considering quality requirements and standards from the project’s inception. By integrating quality considerations early in the project lifecycle, teams can proactively identify and address potential issues, leading to higher-quality outcomes.

  148. Base on the above statement concerning quality,
    1 I agree with the fact that quality should prioritize customers interest
    2 Quality issues should be discussed to ensure a successful output
    3 Any company that makes the quality of it’s output a priority has a competitive advantage of it’s compatitors.

  149. “Team members do not produce quality outputs without close supervision.”

    Let me lend my voice to the statement above. It is not just about quality, time and cost alone. The participants in the project must develop the mindset of the PM who insists on quality.

    Get people who appreciate quality onboard and engage them constantly about your expectations as the PM.

    Quality can easily be compromised without supervision and engagement.

    I agree with 1,2 3,4 6.

    1. Base on the above statement concerning quality,
      1 I agree with the fact that quality should prioritize customers interest
      2 Quality issues should be discussed to ensure a successful output
      3 Any company that makes the quality of it’s output a priority has a competitive advantage of it’s compatitors.

  150. I agree with the following
    1.Quality should be considered from the project’s inception.
    2.The execution phase of a project is crucial for achieving quality goals
    3.Quality issues should be openly discussed to identify corrective actions.
    4..Quality should prioritize the customer’s needs.

  151. I agree with the following statements about quality:
    1. Quality should prioritize the customer’s needs.
    2. Quality should be considered from the project’s inception.
    3. The execution phase of a project is crucial for achieving quality goals.
    4. Quality issues should be openly discussed to identify corrective actions.

  152. Based on the lesson on quality. I agree with the following:
    1. Quality should prioritize the customer’s needs.
    2.Quality is an internal focus.
    3.Quality should be considered from the project’s inception.
    4.The execution phase of a project is crucial for achieving quality goals.
    5.Quality issues should be openly discussed to identify corrective actions.
    6.Quality problems should be concealed from customers and possibly managers.

  153. Based on the lesson on quality. I will agree with the following statements about quality:
    1. Quality should prioritizes customer’s need. Customers satisfaction should be prioritizes in any project. The needs of customer must be met.
    2. Quality should be considered from the project’s inception. From the planning phase , quality should not be compromised.
    3. The exceution phase is crucial in project for achieving quality goals. Proper exceution of project which results in desirable goals, hence quality goals is achieved.
    4. Team members do not produce quality outputs without close supervision. Without accountability, people tend to work the way they like, hence compromising quality.

  154. Quality in project management revolves around meeting the needs of the customer and should be prioritized from the project’s inception. The execution phase is crucial for achieving quality targets, requiring open discussion of any quality issues to find appropriate solutions.

    However, I disagree with the notion that quality is solely an internal concern. It should primarily align with the end user’s perspective and fitness for use. Quality problems should not be hidden but openly addressed to stakeholders for timely adjustments to project scope or budget.

    Furthermore, assuming that all individuals are inherently motivated to produce quality outputs or that constant supervision is necessary for quality production are overly simplistic generalizations. Quality outcomes can vary depending on various factors beyond direct oversight.

  155. In every project quality is very important, any company with quality product will stand the test of time. Our company is well known for quality product, we deal with aluminum profiles for construction. Base in my experience, I will agree with the following statement.
    1. Quality should prioritize the customer’s needs: as a PM your customer satisfaction should be your drive, because delivering inferior product can lead to the downfall of your organization or trust will be withheld.
    2. Quality should be considered from the project’s inception: from the planing proces of the project quality should be included, project the kind of outcome your want if it will meet the tast of your customers.
    3. Quality issues should be openly discussed to identify corrective actions: discussing quality issues with your team will enable them to have in mind the expected outcome and when the product is out of the quality demanded, the quality control can easily identify it and apply the necessary corrective mention.
    4. Team members do not produce quality outputs without close supervision; supervisors should be made available to monitor all the team involved in the project, to ensure that they carry out their tasks effectively for quality delivery of the project. Without this some team members may do as they wish to produce inferior product that will tarnished the image of the organization.

  156. Based on my experiences in Construction projects, the following points are usually true;
    1. Quality should prioritize the customer’s needs.
    3. Quality should be considered from the project’s inception.
    5. Quality issues should be openly discussed to identify corrective actions.
    7. Individuals are enthusiastic about producing high-quality outcomes.
    Quality is VERY VITAL in my profession-because the products are always solid, visible and can be seen and touched by everyone(Buildings, roads, drainages etc). So to achieve this quality we start working towards it from the Planning stage(design) & not just the execution stage(construction). Contractors/Artisans tend to want to produce quality products because it speaks well for their skills and attracts more clients/jobs for them.
    Though most contractors try to produce quality products, the PM has to ensure adequate supervision so that the various contractors products can be merged together in the correct process to ensure the final project outcome is of high quality and standard.

    1. I agree with the following statement about quality:
      1. Quality should prioritize the customer’s needs.
      2. Quality should be considered from the project’s inception.
      3. The execution phase of a project is crucial for achieving quality goals.
      4. Quality issues should be openly discussed to identify corrective actions.

  157. Quality in project management is a cornerstone of project success, encompassing processes, practices, and outcomes that meet stakeholders’ needs, deliver value, mitigate risks, and drive continuous improvement

  158. From the teaching so far,the ones I agree with are;
    Quality should be considered front the project inception.
    Quality issues should be discussed openly to identify correction action.

  159. Quality is an essential element of any activity. It is important to note that the absence of quality tends to defeat the genuine purpose of the subject.
    However, I agree that:
    1. A project can only achieve success when quality has been prioritized when delivering on the customer’s needs.
    2. Quality should be considered from the project’s inception.

    Quality matters should be discussed when targets are being set at the onset. This will bring about a very smooth execution process with high-quality outcomes.

  160. The execution phase of a project is the most critical to achieve quality targets.
    That is the one I agree with because quality has to do with the durability and the ability of the project if it is building to overcome tensile stress. And therefore the execution phase is the most critical point of quality target.

  161. From what I have learned so far, I will agree with the following statement:
    1. “Quality should prioritize the customer’s needs.”
    2. “ Quality should be considered from the project’s inception”
    The early we focus on the quality standard in our project, the best the output at the end
    3. “The execution phase of a project is crucial for achieving quality goals”
    If the quality standard of the project is being discussed and well look into since the beginning of inception of the project, it will give more room to value the standard along all process.
    4. “Quality issues should be openly discussed to identify corrective actions”
    If it was openly discussed, it will brings about better idea on how to handle it
    5. “Team members do not produce quality outputs without close supervision”
    Many people tends to lower the level of commitment to things when not been well supervise

    And I disagree with the following statements:
    1. “Quality is an internal focus”
    The standard of quality of a project tells more about the Project manager and his team
    2. “Quality problems should be concealed from customers and possibly managers”
    This always brings about negative reviews to the company/brand as the customer will surely know of the quality problem at the long run.
    3. “Individuals are enthusiastic about producing high-quality outcomes”
    This is not always true, if the team members are not motivated enough, there will surely be breach in the quality standard

    Oluwagbemi Elasoru

  162. I agree with these statements: “Quality should be focused on the customer’s needs”, “Quality should be considered from the inception of the project”, “The execution phase of a project is the most critical to achieve quality targets”, “Quality issues should be discussed openly to find corrective actions”, and “Team members do not produce quality outputs without close supervision”.

  163. The statements I agree with are:

    Quality should be focused on the customer’s needs.
    Quality should be considered from the beginning of the project.
    The execution phase of a project is the most critical to achieve quality targets.
    Quality issues should be discussed openly to find corrective actions.

    The statements I disagree with are:
    Quality is focused internally. The focus of quality, while it might be a standard is still largely dependent on fitness for use and as such would require reliance on the perspective of the end user of the product or service.
    Quality problems should be hidden from customers and possibly also managers. Similar to the first one statement I disagreed with, quality problems directly impact the viability of the project for all stakeholders, managers and end-users alike. Thus, the ealier they know that there are quality issues, the better for a consequential amendment of project scope or budget to remedy the problem.
    People are keen on producing quality outputs. This seems to be a hasty generalization as this might not be the case all the time.
    Team members do not produce quality outputs without close supervision. This also seems to be a hasty generalization as this might not be the case all the time.

  164. 1. I agree – Quality should prioritize the customer’s needs.
    customer/client is been considered by ensuring they get value for their money.

    2. I disagree – Quality is an internal focus. the
    Quality of a project speaks more about a company or brand externally.

    3. I Agree- Quality should be considered from the inception of a project.
    Quality should be the key word during the inception stage of a project for proper alignment of deliveries.

    4. I Agree- The execution phase of a project is crucial for achieving quality goals.
    The execution stage determines the other phases.

    5. I Agree- Quality issues should be openly discussed to identify corrective actions.
    This brings about collaboration on projection deliverables.

    6. I Disagree- Quality problems should be concealed from customers and possibly managers.
    This can negatively affect company’s mission and loss of customers when satisfaction isn’t met.

    7.Somewhat- Individuals are enthusiastic about producing high-quality outcomes.
    This is not always true, it depends on the team members motivation towards the project. some team members are self motivated, while some need someone to motivate them and that a project managers duty.

    8. Somewhat- Team members do not produce quality outputs without close supervision. Sometimes, team members look for ways to cut cost without considering the quality , while some, can produce quality output because of integrity.

  165. In my opinion as a PM,

    Quality should prioritize the customer’s needs.
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.

  166. My thoughts on quality:

    Agree:
    Quality should prioritize customer demands.
    Quality should be considered at the start of the project.
    Quality issues should be communicated freely in order to identify corrective steps.
    People are eager to provide high-quality results.

    Disagree:
    Quality is primarily internal. (To accomplish quality targets, it is crucial to focus on addressing external needs during the project execution phase.)
    Quality should be integrated throughout the process. Quality issues should be kept hidden from consumers and managers. (Transparency is vital.)
    Without rigorous supervision, team members fail to generate high-quality results. Trust and empower your team

    ✌️✌️✌️

  167. 1) Quality should be considered from the project’s inception
    2) Individuals are enthusiastic about producing high-quality outcomes.
    3) Quality issues should be openly discussed to identify corrective actions.

  168. Quality is what the customer says it is.
    Also as PM, we monitor quality through the scope of the project.

  169. Quality projects the outwards look or image or integrity of the organisation.In achieving this ,It should be planned from the inception of the projects and it should be clients focused to guarantee optimum service delivery

  170. Quality should be focused on the customer’s needs.
    Quality is focused internally.
    Quality should be considered from the beginning of the project.
    Quality issues should be discussed openly to find corrective actions.
    Team members do not produce quality outputs without close supervision

  171. To me, Quality should be considered from the project’s inception. In project, quality is to be prioritised as communication, so project manager should be able to discuss openly with team before carrying out any project so at to bring a good result and outcome. By so doing ensuring stakeholders trust, confidence and also refer u to other clients.

  172. Quality in project management is a cornerstone of project success, encompassing processes, practices, and outcomes that meet stakeholders’ needs, deliver value, mitigate risks, and drive continuous improvement. By prioritizing quality throughout the project lifecycle, project managers can ensure project success and enhance the organization’s reputation and competitiveness in the marketplace.

  173. In my opinion;

    Quality should be considered from the beginning of the project.

    Quality issues should be discussed openly to find corrective actions.

    Team members do not produce quality outputs without close supervision.

  174. Quality should be considered from the project inception and also prioritize the customers needs and it should be discussed openly and addressed within the team and the project manager and the stakeholders and of course the customers.
    Team members should produce quality outputs with or without the project manager’s supervisions. This is the main value of every organization producing quality products and services that is good for use by the customers.

  175. I agree with these statements about quality

    Quality should be focused on the customer’s needs.
    Quality should be considered from the beginning of the project.
    The execution phase of a project is the most critical to achieve quality targets.

  176. Quality should be prioritized and based on customers and stakeholders needs and requirements and this should be focused on frim the beginning of the project processes so as to ensure that the quality fits into the requirements of the stakeholders

  177. Quality should be the focus from the beginning of the project and it should focus on the customers need(s).
    Every phase of the project is critical to achieving quality targets.
    People are keen on producing quality outputs.
    Quality issues and concerns should be discussed openly to find corrective actions.

  178. Prioritizing customer needs, considering quality from the project’s inception, openly discussing quality issues, and fostering enthusiasm among individuals are key principles for achieving high-quality outcomes. Additionally, transparency and collaboration are essential for addressing quality problems effectively.

  179. Quality should prioritize the customer’s needs and should be considered from the project’s inception. A plan to include quality into projects should be made and monitored periodically to ensure adherence and quality issues openly discussed to identify corrective action.

  180. Quality I can say is meeting customers requirements for a particular project or purpose, quality should be discussed openly such that necessary corrections and improvements will be made. Quality should be considered from Inception of a project because without which the time and resources invested will be considered a waste hence quality should be given focus internally.

  181. Quality should be considered from the project’s inception. This however needs to be used to evaluate along the project lifecycle to ensure it’s implementation and sustainability.

  182. Quality should be considered from the beginning of the project. Quality is more important than time and cost because if the quality of the project established is poor, it means time and cost are wasted

  183. I believe quality should be included from the inception of the project, for every project to achieve it objective, the planning stage of that project should have all the variables needed for the success of that project.

    Project plan is as important as every other aspect of the project if not more, if quality is inculcated at the planning stage, then it will serve as a framework or a guide throughout the project. It will ensure that both the PM and the team members carries out their tasks well and present an excellent job to the client.

  184. I agree with the fact that quality should be focus on the customers because only the customer know what and exactly how they want a project to be carried out and it necessity an important.

  185. My take is that from the outset of allotting responsibilities in a Team, a member should be designated to function as a Quality control person. However kindly note that quality like safety should generally be every ones responsibility.
    Also it is best to see Quality from the prism of the Customers generally hence continuous feedback from all stakeholders especially from customers is key to remain competitive as customers perception is everything.
    From the list above I go with No. 1,3,5 and 8

  186. I agree with the statement that says “quality should prioritize customer needs” and then“quality should be considered from the inception of the project “ because only the customer knows what and exactly how they want a project and it’s importance. Also from the inception of the project quality plan and development process should be incorporated in order to achieve a sustainable result .

  187. I agree with the statements about quality.
    They all bother around the fact that anything worth doing at all is worth doing fine, therefore employing every strategy to do it fine.

  188. i agree with the fact that quality should focus on the customers and also be discussed internally, as this will help boost the business and affirm commitment to providing good service.

  189. I agree with the following statements about quality:

    1. Quality should be focused on the customer’s needs: It is essential to prioritize the customer’s needs and expectations when defining and measuring quality. Ultimately, the customer’s satisfaction and perception of quality are key factors in determining the success of a product or service.

    2. Quality should be considered from the beginning of the project: Quality should be a fundamental consideration from the project’s inception to ensure that it is integrated into every stage of the project lifecycle. By addressing quality early on, potential issues can be identified and addressed proactively, leading to a higher-quality end result.

    3. Quality issues should be discussed openly to find corrective actions: Open communication and transparency are crucial when addressing quality issues. By openly discussing problems and collaborating on finding solutions, teams can effectively identify root causes, implement corrective actions, and prevent similar issues from occurring in the future.

    4. People are keen on producing quality outputs: I believe that individuals are generally motivated to produce high-quality work and take pride in their contributions. By fostering a culture that values quality and provides the necessary support and resources, team members are more likely to be committed to delivering quality output

  190. Quality is part of the project plan in my organization. It’s crucial from the inception when the project idea is conceived to define quality as an integral part of the project itself and not just at the execution stage. Customer satisfactions is a major project objective and a cardinal point of ISO 9001 quality management system. However ,quality should be driven by internal forces of the organization and not just the external force (Client needs) . From my experience individuals are enthusiastic about producing high-quality outcomes when they are given the opportunity to take ownership of the job.. Quality is a core value ,part and parcel of the business to delivery the right product/service and to do it right the first time. Quality issues should not be concealed but should be discussed openly and corrective actions taken for continuous improvement,

  191. Quality should be focused on right from the beginning of the project. Meaning Quality should be prioritize at the first stage of the project during execution. Failure to do so will result in waste of resources and unfit for use deliverable

  192. The following aligns with my understanding of quality:

    Quality should prioritize the customer’s needs.

    Quality is an internal focus.

    Quality should be considered from the project’s inception.

    The execution phase of a project is crucial for achieving quality goals.

    Quality issues should be openly discussed to identify corrective actions.

    Individuals are enthusiastic about producing high-quality outcomes.

  193. The notion that quality should be considered from the project’s inception emphasizes the importance of integrating quality management practices into every stage of the project lifecycle. By prioritizing quality from the outset, project teams can identify potential risks, establish clear quality objectives, and implement processes to ensure that deliverables meet or exceed stakeholders’ expectations. This approach helps prevent quality problems from arising later in the project and minimizes the need for costly rework or revisions.

    Furthermore, advocating for open discussion of quality issues encourages transparency and collaboration within the project team. When quality concerns are openly addressed and discussed, team members can collectively identify root causes, analyze potential impacts, and collaboratively develop corrective actions. This proactive approach not only helps resolve immediate quality issues but also fosters a culture of continuous improvement, where lessons learned from past mistakes can inform future decision-making and enhance overall project quality.

  194. Quality of the project outputs or outcomes should be factored into the project delivery right from conception.
    Quality issues should be openly discussed and addressed within the team and iwhere necessary such concerns can be shared with the sponsor and client.
    Team members should produce quality outputs with or without supervisions. This is the core value of every organisation – producing quality products and services that is fit for use by the customers.

  195. Quality should be considered a priority from project inception.

    Quality can be achieved through internal focus on outputs.

    Quality should be prioritize during execution phase.

    Quality should prioritize customer/stakeholders/user needs using their feedback and requirement to better position plans.

  196. 1. Quality should be considered from the beginning of the project.
    2. Quality issues should be discussed openly to find corrective actions
    3. Quality should be focused on the customer’s need.
    4.Quality is an internal focus.

  197. I agree with the following statements:
    Quality should be focused on the customer’s needs.
    Quality should be considered from the beginning of the project.
    Quality issues should be discussed openly to find corrective actions.
    People are keen on producing quality outputs.

  198. Josiah Ramsey Okeleye
    Cohort 13 group 8

    While most of the above comments regarding quality are through I think some of the sentiments are incorrect especially with regards to project management for instance the number sixth statement that says “ Quality problems should be concealed from customers and possibly managers.” is absolutely incorrect, I am of the opinion that transparency with the issue of quality should be considered and equally addressed to all stakeholders as a professional PM.

  199. While most of the above comments regarding quality are through I think some of the sentiments are incorrect especially with regards to project management for instance the number sixth statement that says “ Quality problems should be concealed from customers and possibly managers.” is absolutely incorrect, I am of the opinion that transparency with the issue of quality should be considered and equally addressed to all stakeholders as a professional PM.

  200. 1. Quality should be considered from the beginning of the project.
    2. Quality issues should be discussed openly to find corrective actions.
    3. Team members do not produce quality outputs without close supervision.
    4. Quality should be focused on the customer’s need.

  201. Quality it is a standard set on or before the commencement of the of project.
    its also the conformation of the output of the project with the vision and mission of the project.

  202. 1. Quality should be focused on the customer’s needs.
    2. Quality should be considered from the beginning of a project.
    3. Quality issues should be discussed openly to find corrective actions.

  203. 1. Quality should b focused on the customer’s needs
    2. Quality should be considered from the beginning of the project
    3. Quality issues should be discussed openly to find corrective actions.

  204. Focusing on meeting customer needs through quality is key. Quality should be a priority from the start of a project to avoid extra costs from mistakes. It’s important to openly discuss quality issues to fix them. Prioritizing quality helps save time, money, and reduces risks in a project. It also improves company reputation and processes. A project manager should pay close attention to quality during the project execution phase for successful project management.

  205. Quality is an important part of any project.

    Quality should prioritize the customers needs: customers needs is a key criterion for quality because meeting customers needs in fundamental to the success of any product or service.

    Quality is an internal focus: The organisation has the primary responsibility to focus on quality from within.

    Quality should be considered from the inception: Quality considered at the beginning, will accommodate and take into consideration the needs of the customers.

    The execution phase of the project is the most critical to achieve quality goals. While intense monitoring should take place at the execution phase, quality goals should be included in every phase of the project.

    Should be publicly discussed to identify corrective actions:
    Quality should be discussed by all stakeholders, not just internally

    Quality problems should be concealed from customers and managers. It should be discussed by all to avoid a breach or mistakes in the final delivery.

    Individuals are enthusiastic about producing high quality outcomes: people usually prepare to produce high quality outcomes but some factors like resources, training etc are a limitation.

    Team members do not produce quality outcomes without close supervision: This ought not to be the practice. Team members ought to manage themselves by producing quality outcomes without close supervision.

  206. Quality is an integrative part of any project, and as such should reflect the blueprints and goals of the project from inception to finish. Customers’ needs should be of top priority and centred around quality.

    Quality should be focused on customers’ needs: This is widely accepted in quality management philosophies. Understanding and meeting customer needs and expectations are fundamental to delivering a quality product or service.

    Quality should be considered from the beginning of the project: This is a widely accepted principle. Addressing quality from the start helps prevent issues and ensures that the end product meets the required standards.

    The execution phase of a project is the most critical to achieve quality targets: Quality management involves continuous monitoring and improvement throughout the project life cycle. While execution is crucial, the entire process is important.

    Absolutely, quality should be integrated into all stages of a project, from planning to execution to evaluation. Addressing quality concerns early prevents issues from escalating and ensures a higher likelihood of meeting quality targets.
    The execution phase of a project is the most critical to achieve quality targets: While execution is crucial, quality should ideally be prioritized throughout the entire project lifecycle. Issues detected during execution can be costly and difficult to rectify compared to addressing them in earlier stages.

    Quality issues should be discussed openly to find corrective actions: Open discussion and transparency are key to identifying and addressing quality issues effectively. By openly discussing problems, teams can collaborate to find the best solutions and prevent similar issues in the future.

    Quality problems should be hidden from customers and possibly also managers: This statement goes against principles of transparency and integrity. Concealing quality problems can lead to erosion of trust and reputation damage. It’s generally more effective to address issues openly and work towards solutions.

    People are keen on producing quality outputs: While some individuals may naturally prioritize quality, motivation and commitment to quality can vary among team members. Providing the right incentives, training, and support can help cultivate a culture of quality within an organization.

    Team members do not produce quality outputs without close supervision: While supervision and guidance are important, fostering a culture of accountability and empowerment can encourage individuals to take ownership of quality in their work. Trusting employees to deliver quality outputs without constant supervision can lead to greater autonomy and demotivation.

  207. Quality should be focused on the customer’s needs: Many quality management approaches emphasize customer satisfaction and meeting customer requirements. This is often seen as a good practice.

    Quality is focused internally: Quality management systems often involve both internal and external focus. Internal processes and controls contribute to meeting external customer needs.

    Quality should be considered from the beginning of the project: This is a widely accepted principle. Addressing quality from the start helps prevent issues and ensures that the end product meets the required standards.

    The execution phase of a project is the most critical to achieve quality targets: Quality management involves continuous monitoring and improvement throughout the project life cycle. While execution is crucial, the entire process is important.

    Quality issues should be discussed openly to find corrective actions: Open communication about quality issues is generally considered essential for continuous improvement.

    Quality problems should be hidden from customers and possibly also managers: This is not a recommended practice. Openness about quality issues is crucial for building trust and finding effective solutions.

    People are keen on producing quality outputs: Generally, individuals aim for quality, but factors like resources, training, and organizational culture also play a significant role.

    Team members do not produce quality outputs without close supervision: This is not universally true. While supervision can be helpful, autonomy, motivation, and a supportive work environment also contribute to quality outputs.

    It’s important to note that perspectives on quality management can vary based on industry, organizational culture, and specific project requirements.

  208. Quality is an integrative part of any project, and in as much as it should be focused on the customer’s needs, it should also be considered from the project’s inception.

    The quality should reflect the blueprint and goals of the project.

  209. Quality should be focused on the customer’s needs: This is widely accepted in quality management philosophies. Understanding and meeting customer needs and expectations are fundamental to delivering a quality product or service.
    Quality is focused internally: While internal processes and standards contribute to quality, ultimately, the focus should be on meeting customer needs and delivering value. Internal quality control is essential, but it should be in service of external quality goals.
    Quality should be considered from the beginning of the project: Absolutely. Quality should be integrated into all stages of a project, from planning to execution to evaluation. Addressing quality concerns early prevents issues from escalating and ensures a higher likelihood of meeting quality targets.
    The execution phase of a project is the most critical to achieve quality targets: While execution is crucial, quality should ideally be prioritized throughout the entire project lifecycle. Issues detected during execution can be costly and difficult to rectify compared to addressing them in earlier stages.
    Quality issues should be discussed openly to find corrective actions: Open discussion and transparency are key to identifying and addressing quality issues effectively. By openly discussing problems, teams can collaborate to find the best solutions and prevent similar issues in the future.
    Quality problems should be hidden from customers and possibly also managers: This statement goes against principles of transparency and integrity. Concealing quality problems can lead to erosion of trust and reputation damage. It’s generally more effective to address issues openly and work towards solutions.
    People are keen on producing quality outputs: While some individuals may naturally prioritize quality, motivation and commitment to quality can vary among team members. Providing the right incentives, training, and support can help cultivate a culture of quality within an organization.
    Team members do not produce quality outputs without close supervision: While supervision and guidance are important, fostering a culture of accountability and empowerment can encourage individuals to take ownership of quality in their work. Trusting employees to deliver quality outputs without constant supervision can lead to greater autonomy and motivation.

  210. A. Quality should prioritize the customer’s needs.
    Service or output of a project can not be said to be of a good quality until the customer who is need of it or the client is satisfied with. Then you can say that it’s a good quality. The opinion of the client or customer is important in determining quality.

    B. Quality should be considered from the project’s inception.
    You don’t determine quality of a project at the end of the project. Any project that the project manager wants to it to be of good quality, then the process will start from the point of planning the project. The stages that will lead to the expected quality must be well organized,planned well articulated and followed. If not quality will not be achieved.

    C. Quality issues should be openly discussed to identify corrective actions.

    The project manager must discuss the with team members the level of expected quality. This will help the team members to know the level of effort expected from them.

  211. Quality issues should be openly discussed to identify corrective actions.
    Quality should prioritize the customer’s needs.
    Team members do not produce quality outputs without close supervision.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Individuals are enthusiastic about producing high-quality outcomes.

  212. quality is an important constraint of any project. it is should always prioritize
    a customers need and it is best that quality is considered from a project inception, these ensure the team follows through with a quality assurance to be able to always meet the quality targets.quality issues should be openly discussed and not concealed to be able to identify corrective measures and ways it can be improved upon.

  213. The quality of your process and product is paramount, As for me, I agree with the fact that
    Quality should prioritize the customer’s needs, Quality is an internal focus, Quality should be considered from the project’s inception, The execution phase of a project is crucial for achieving quality goals and Quality issues should be openly discussed to identify corrective actions.
    Prioritizing quality helps reduce unnecessary costs resulting from errors, repetition of product process, re-acquiring materials/ resources, overruns budget, saving time, etc. In this vein, the risk is mitigated. When quality is considered from the inception of a project, it helps to deliver products according to customer satisfaction, It boosts the reputation of the organisation/ company and also, there will be process improvement as the company strive to comply with standards. Therefore, a project Manager should focus on quality, particularly during the execution phase. This is crucial for project management.

  214. A project manager must focus on Quality. This is a very important and critical factor of a project management especially at the execution stage as without quality, the whole project may be ruined and resources wasted.

  215. For me as a project manager. quality in project management is about delivering successful outcomes that meet or exceed stakeholders’ expectations while adhering to project constraints such as scope, time, and budget. It requires careful planning, execution, monitoring, and control throughout the project lifecycle.
    Quality management involves a continuous improvement process, where lessons learned from past projects are applied to improve future projects. This includes identifying areas for improvement, implementing corrective actions, and fostering a culture of innovation and excellence within the project team.

  216. Mfon Brendan
    Team 9
    I agree with the following;

    Quality should prioritize the customer’s needs.

    Quality is an internal focus.

    Quality should be considered from the project’s inception.

    The execution phase of a project is crucial for achieving quality goals.

    Quality issues should be openly discussed to identify corrective actions.

    Individuals are enthusiastic about producing high-quality outcomes.

  217. I agree with the following:
    Quality should prioritize the customer’s needs.
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Quality issues should be openly discussed to identify corrective actions.
    Quality problems should be concealed from customers and possibly managers.
    Individuals are enthusiastic about producing high-quality outcomes.
    Team members do not produce quality outputs without close supervision.

  218. I agree that
    Quality issues should be openly discussed to identify corrective actions.
    Quality should be considered from the project’s inception
    Quality issues should be openly discussed to identify corrective actions.
    Individuals are enthusiastic about producing high-quality outcomes.
    Quality should prioritize the customer’s needs.

  219. I agreed with the following;

    Quality should focus on the customer’s needs.
    Quality should be considered from the beginning of the project. This is crucial.
    The execution phase of a project is the most critical to achieve quality targets.
    Quality issues should be discussed openly to find corrective actions.
    Team members do not produce quality outputs without close supervision.

  220. I agreed that

    1. Quality should be considered from the beginning of the project.
    2. Quality should be focused internally.
    3. Quality should be discussed openly to find corrective actions for improvement.
    4. The execution phase of a project is most critical to achieve Quality targets.
    5. Quality should be focused on the customers needs who is ultimately the end user.
    6. Team members do not produce quality output without close supervision via quality control monitoring.

  221. I believe quality should commence from the inception of the project and cut across throughout the project not just at the execution stage. Also, quality should prioritize customers need as the most important is producing a desirable deliverables. By prioritizing quality over need, you have indirectly satisfied the curiosity and wishes of your clients.

  222. I agree wih the following statements;

    1. Quality should prioritize the customer’s needs.
    2. Quality is an internal focus.
    3. Quality should be considered from the project’s inception.
    4. The execution phase of a project is crucial for achieving quality goals.
    5. Quality issues should be openly discussed to identify corrective actions.
    6. Team members do not produce quality outputs without close supervision.

  223. I agree with nos 1,2,3,4,5 and 7 as they are the pillars on which quality assurance and control stands.

    I disagree with the others because they are a sure recipe for disaster in the long run.

  224. I believe quality should be quality should first a matter of ethical value of integrity and excellence. To that end, quality should ring through every phase of the project processes, from ideation to execution to delivery. I agree that quality should be part of the plan from the start.

  225. In my view, prioritizing quality from the project’s inception is crucial. It helps in establishing clear expectations, reducing rework and cost overruns, improving stakeholder satisfaction, ensuring suitability for the intended purpose, managing risks, and fostering continuous improvement. By emphasizing quality throughout the project lifecycle, teams enhance the prospects of delivering successful outcomes that align with or surpass stakeholder expectations.

  226. I agree with this statement:
    -Quality should be considered from the beginning of the project because it enables the project manager and the team to consider this aspect whenever they produce deliverables.
    -Quality should prioritize customer’s needs.
    -The execution phase of a project is crucial for achieving quality goals.

  227. The first five points is the hall mark of a good and quality project resultung in quality delieverables.A project manager should supervise the others inorder to always get quality output and input.

  228. I agree with the first five points. As for the sixth, I do not agree with that. This is because, every quality issue has to be discuss with the customer as they have the right to go for better options (this is actually the fifth point).
    The seventh point depends on the customer’s business vision and personal values.
    Some team members could produce quality products with supervision, if allowed.

  229. As a Project Manager, when an opportunity is given to you to deliver a job, the most important that will be in your mind is the satisfaction of your client when delivering such project.

    Quality of the project will be the first thing that will come to your mind. How do I give this job all my eat to deliver quality job for my client/clients?

    This dose not take away delivering on the delevry date and time.

    Quality of work as a good Project Manager is what will be your priority to your project and your client.

    Onwuanyi Jude Tochukwu
    Cohort 13
    Team 10

  230. As a Project Manager, when an opportunity is given to you to deliver a job, the most important that will be in your mind is the satisfaction of your client when delivering such project.

    Quality of the project will be the first thing that will come to your mind. How do I give this job all my eat to deliver quality job for my client/clients?

    This dose not take away delivering on the delevry date and time.

    Quality of work as a good Project Manager is what will be your priority to your project and your client.

    Onwuanyi Jude Tochukwu
    Cohort 13
    Team 10

  231. Cost Reduction: Addressing quality concerns early in the project lifecycle can help prevent defects and errors from occurring or minimize their impact. This reduces the need for costly fixes later on, ultimately saving time and resources.
    Customer Satisfaction: By focusing on quality from the outset, one is more likely to deliver a project that aligns with the customer’s needs and requirements, leading to greater satisfaction and potentially repeat business.
    Risk Mitigation: Ignoring quality early in a project can lead to significant risks down the line, including project delays, budget overruns, and even project failure. By proactively addressing quality concerns upfront, you can identify and mitigate risks before they escalate into larger issues that impact project success.
    Reputation Management: Delivering high-quality outcomes enhances the organization’s reputation and credibility .Conversely, poor quality can damage the organization’s reputation, leading to loss of trust, negative publicity, and decreased competitiveness.
    Process Improvement: Emphasizing quality from the beginning encourages a culture of continuous improvement within the project team and the organization as a whole
    Compliance and Standards: Many industries have regulatory requirements, standards, or certifications that govern quality management practices. Considering quality from the outset ensures compliance with relevant regulations and standards, minimizing the risk of non-compliance penalties or legal issues.
    In summary, integrating quality considerations into the early stages of a project promotes efficiency, effectiveness, and overall project success while mitigating risks and ensuring customer satisfaction.

  232. Quality should be focused on the customer’s need, this is because a customer is the user of the product/service, and they are entitled to standard service. Also, the customer is the one who will give reviews about the product. If the product falls short of their expectation, then quality is compromised and nonexistent.
    Quality should be taken into consideration from the inception of the project, this is because it helps in planning, budgeting, and making output in the said project. Without stating the standard of a project, output might be inferior.

    Quality issues shouldn’t be concealed, they should be discussed, as it gives room for skilled input to navigate the solution. It also improves transparency.

  233. Quality should be focused on the customers needs.
    Because in this case, customers will be the one to access and make use of the product. They will also be the one to give review on the product. So therefore it is essential to propose the customers needs and focus the quality on it.
    Also, I agree with Quality issues should be discussed openly to find corrective measures, this will fosters easily solution to the issue in which the product or project at hand is facing and makes the product more accessible and effective.
    Alo, I agree that Quality should be considered from the beginning of the project. Because a positive feedback and experience will start from the beginning when the people gets to interact with the project and product, a good beginning will make them grow interest to see to the end of the product.

  234. Reflecting on the statements about quality:
    Quality should be focused on the customer’s needs: Agree. Quality ultimately depends on meeting or exceeding customer expectations and requirements.
    Quality is focused internally: Partially disagree. While internal processes and standards contribute to quality, the ultimate focus should be on meeting customer needs.
    Quality should be considered from the beginning of the project: Agree. Addressing quality from the outset helps prevent issues and ensures that deliverables meet requirements.
    The execution phase of a project is the most critical to achieve quality targets: Partially agree. While execution is crucial, quality should be emphasized throughout the project lifecycle, from planning to delivery.
    Quality issues should be discussed openly to find corrective actions: Agree. Open communication about quality issues allows for timely resolution and improvement.
    Quality problems should be hidden from customers and possibly also managers: Strongly disagree. Transparency is essential in addressing quality issues and building trust with stakeholders.
    People are keen on producing quality outputs: Generally agree. Most individuals strive to deliver quality work, but factors like resources and constraints can affect outcomes.
    Team members do not produce quality outputs without close supervision: Disagree. While supervision can provide guidance and support, team members are often capable of producing quality outputs independently, especially when empowered and motivated.
    In summary, prioritizing customer needs, considering quality from the project’s inception, openly addressing quality issues, and fostering a culture of quality are key principles for achieving successful project outcomes.

  235. I agree with the following;
    1. Quality should prioritize the customer’s needs.
    2. Quality should be considered from the project’s inception.
    3.The execution phase of a project is crucial for achieving quality goals.
    4. Quality issues should be openly discussed to identify corrective actions..
    5. Individuals are enthusiastic about producing high-quality outcomes.
    6. Team members do not produce quality outputs without close supervision.

  236. Reflecting on the statements about quality:

    Quality should be focused on the customer’s needs: Agree. Quality ultimately depends on meeting or exceeding customer expectations and requirements.
    Quality is focused internally: Partially disagree. While internal processes and standards contribute to quality, the ultimate focus should be on meeting customer needs.
    Quality should be considered from the beginning of the project: Agree. Addressing quality from the outset helps prevent issues and ensures that deliverables meet requirements.
    The execution phase of a project is the most critical to achieve quality targets: Partially agree. While execution is crucial, quality should be emphasized throughout the project lifecycle, from planning to delivery.
    Quality issues should be discussed openly to find corrective actions: Agree. Open communication about quality issues allows for timely resolution and improvement.
    Quality problems should be hidden from customers and possibly also managers: Strongly disagree. Transparency is essential in addressing quality issues and building trust with stakeholders.
    People are keen on producing quality outputs: Generally agree. Most individuals strive to deliver quality work, but factors like resources and constraints can affect outcomes.
    Team members do not produce quality outputs without close supervision: Disagree. While supervision can provide guidance and support, team members are often capable of producing quality outputs independently, especially when empowered and motivated.
    In summary, prioritizing customer needs, considering quality from the project’s inception, openly addressing quality issues, and fostering a culture of quality are key principles for achieving successful project outcomes.

  237. I agree with the following:

    1. Quality should prioritize the customer’s needs
    2. Quality should be considered from the project’s inception.
    3. The execution phase of a project is crucial for achieving quality goals.
    4. Quality issues should be openly discussed to identify corrective actions.
    5. Individuals are enthusiastic about producing high-quality outcomes.
    6. Team members do not produce quality outputs without close supervision

    Haruna Abdulazeez
    cohort 1 3
    Group 7

  238. Prioritizing the customer’s needs ensures that the product or service meets their expectations and satisfies their requirements, ultimately leading to customer satisfaction and loyalty.
    Considering quality from the outset of a project ensures that it is integrated into all stages of the project lifecycle, leading to better planning, execution, and ultimately, the delivery of a high-quality product or service.

  239. Quality should be considered right from idea generation to the onset of the project all through to exit of the project. Depending on which project one is doing, quality issues should be discussed openly to give room for adjustments to give room for actions to revert incase bad quality products or services are supplied.

  240. Quality should be considered from the beginning of the project and obviously must be focused on the customer’s need. Before the commencement of any project, the quality should be ascertain and planned, during and after the execution stage, the level of correction would be minimal and pointed to the right direction since the level of supposed quality has been known.

  241. Quality is all about satisfying and meeting the customer or client’s expectations.
    Quality is very important to the successful outcome of delivering the project.
    Quality is prioritizing and satisfying customers need within timeframe and their cost or budget.

  242. In order to increase customer happiness, ensure market relevance, create value, facilitate continuous development, differentiate enterprises, and nurture long-term success, quality should in reality be centered on the needs of the customer. Businesses can forge closer bonds with their clients and prosper in the current competitive environment by prioritizing customer-centricity.

  243. Quality should indeed be focused on customers’ needs because doing so drives customer satisfaction, ensures market relevance, creates value, facilitates continuous improvement, differentiates businesses, and fosters long-term success. By making customer-centricity a priority, businesses can build stronger relationships with their customers and thrive in today’s competitive landscape

  244. Quality in project management refers to meeting or exceeding the expectations and requirements of stakeholders regarding the project’s deliverables, timeline, and budget. It involves ensuring that the project is completed to a high standard, free from defects or errors, and achieves its intended objectives effectively and efficiently. Quality management processes typically include planning, assurance, and control activities throughout the project lifecycle to ensure that quality standards are upheld.

  245. I agree with statements 1,3,4 and 5.
    I disagree with the sixth statement that “quality problems be concealed from customers and managers”. This is deceit, which may breed distrust as customers may not trust the project manager/team’s judgement.

    Also, I disagree with the seventh statement that “individuals are enthusiastic about producing high-quality outcomes”. Without being bias, some people don’t really care about the quality of a given project/outcome. Anyhow it’s done is fine by them, thus, they may not put in much effort or interest into it.

    Lastly “Team members do not produce quality outputs without close supervision”. I partially agree and disagree with this statement. The level of enthusiasm of a team may depend on the individuals involved in a project or the project manager.

  246. Quality of projects depend on customer budget and need.
    Every PM should be quality minded and as such every project should begin with quality.
    I disagree that quality problems should be concealed from anyone that’s part of the team.
    Yes from experience most team members only give their best when closely supervised.

  247. Quality should be focused on the customer’s needs: I agree with this statement. Ultimately, quality should align with meeting or exceeding the expectations and requirements of the customer. Customer satisfaction is a critical aspect of quality management.
    Quality is focused internally: I partially agree with this statement. While internal processes and standards are important for ensuring quality, they should ultimately serve the purpose of meeting external customer needs. Internal focus should complement, not overshadow, the external focus on customer satisfaction.
    Quality should be considered from the beginning of the project: I fully agree with this statement. Quality should be integrated into every phase of a project, starting from its inception. Considering quality early helps in preventing issues downstream and ensures that the final deliverable meets or exceeds expectations.
    The execution phase of a project is the most critical to achieve quality targets: I partially agree with this statement. While the execution phase is indeed crucial for implementing quality standards and processes, the groundwork laid during planning and design significantly influences the success of quality targets. Each phase of the project lifecycle plays a critical role in achieving quality.
    Quality issues should be discussed openly to find corrective actions: I fully agree with this statement. Open communication about quality issues is essential for identifying root causes and implementing effective corrective actions. Transparency fosters a culture of continuous improvement and accountability.
    Quality problems should be hidden from customers and possibly also managers: I strongly disagree with this statement. Hiding quality problems not only undermines trust with customers and managers but also prevents the opportunity to address issues and improve processes. Transparency is key in building credibility and fostering long-term relationships.
    People are keen on producing quality outputs: I agree with this statement. In general, people take pride in their work and strive to produce quality outputs. However, this can vary depending on individual motivation, organizational culture, and the presence of supportive processes and systems.
    Team members do not produce quality outputs without close supervision: I disagree with this statement. While supervision and guidance can be beneficial, many team members are capable of producing quality outputs independently, especially if they are properly trained, empowered, and motivated. Trusting employees and providing them with the necessary resources and support often leads to higher-quality results.
    In conclusion, ensuring quality in any endeavor is a multifaceted and dynamic process that requires careful consideration of various factors. It’s crucial to prioritize the alignment of quality with customer needs, integrate quality considerations from the project’s inception, maintain open communication about quality issues, and foster a culture of transparency and continuous improvement. While supervision and internal focus are important, they should complement, not overshadow, the ultimate goal of meeting customer expectations. Trust in team members’ abilities, coupled with effective processes and support, is key to consistently delivering high-quality outputs. Ultimately, a commitment to quality throughout every phase of a project is essential for long-term success and customer satisfaction.

  248. I agree with all the statements about quality, except 3 of them.
    I don’t agree with the statement “Quality problems should be hidden from customers and possibly also managers.” because doing this makes the clients lose trust in you.
    Also, people are not always keen on producing quality outputs. A lot of people are either focused on quantity or on profits.
    “Team members do not produce quality outputs without close supervision.” – I kind of agree with this but I also believe this is true about a lot of things.

  249. Oliyide Oluwatobi
    Cohort 13
    Team 10

    Quality should be focused on Customer’s needs and it should be considered from the beginning of the project so that the budgeting will be made. Quality issues should also be discussed openly( this is where feedbacks come in) to find corrective actions. Some team members may compromise on quality without supervision so they need to be supervised ny the PM to be sure they are adhering to the project goals on quality.

  250. As a Project Manager, I will say that priortizing customers needs, quality should be discussed from inception and quality issues should be discussed openly to find corrective actions.

  251. In my opinion, I agree with the following points;
    1. Quality should prioritize the customer’s needs.
    2. Quality is an internal focus.
    3. Quality should be considered from the project’s inception.
    4. The execution phase of a project is crucial for achieving quality goals.
    5. Quality issues should be openly discussed to identify corrective actions.
    6. Team members do not produce quality outputs without close supervision.

    As a project manager prioritizing quality into the scope of the project would be one of my major focus, because a quality job speaks for itself and would definitely attract more jobs for my organisation.

  252. Quality should be focused on customers needs because a customer is the one who defines what are the bests fits his/her desires to meet his/her appreciations. However, there is a certain standard to be meet but that does not outstands customer needs.

  253. Sulaimon Anas Omotayo
    Cohort 13 Team 10

    I agree with every statement on Quality as listed in the module from quality being considered from the beginning of the project down to the focusing on the needs of the customer

  254. Yes, I agree with thr point that Quality should priotise customer’s need. Quality is defined as the fitness for purpose. There’s a reason a project is being embarked on in the first place. Meeting the required needs of the customer is one of the objectives, so if project is not desined to meet such purpose then the customer’s would be making complaints which is a bad image for an organisation at the long run. Also, Quality should be more externally focused as the customer’s are major reason why Quality project has to be delivered. It has be done to serve customer’s purpose. Before the embarking of a project, the right needs of the customer’s has to be known, whatever that would satisfy their needs has to be done so it has to be known earlier on and decided before the project has to take place. Lastly, team members has to be monitored, there’s something called motivation if the team members are not motivated well and supervised well, human are meant to be lazy some time. But with right, supervision evaluation of the output would be done and will be measured with the set standard right from the start to know if the quality of output has been met or not. Doing this will help rather than not supervised them and allow them make substandard output for the customer’s. So, Quality is very important in satisfying customer’s need, all things has to be done to ensure Quality output is being given so as to meet the the objectives of such project and also customer’s needs.

  255. Quality is a critical part of every project but it is often overlooked. The outcome of the project is hinged on Quality. Hence I agree with the statement that says Quality should be considered from the beginning of the project. There has to first be a Quality Plan to determine what the outcome should be, then Quality Assurance also Quality Targets need to be set to serve as a guide for the team and finally Quality Control to ensure that the project is being executed within the stipulated standard.

    The success of the project would be a reflection of the standard to which it was executed based on the clients’ satisfaction level.

  256. I agree with the following statements about quality because they reflect the importance of customer satisfaction, proactive quality management, and transparency in addressing quality concerns throughout the project lifecycle:
    Quality should be focused on the customer’s needs: Customer satisfaction is paramount in any project or product development. Quality should be defined by how well the product or service meets the customer’s expectations and needs. By focusing on the customer, organizations can ensure that their efforts are aligned with delivering value.
    Quality should be considered from the beginning of the project: Quality management should start at the project’s inception to ensure that quality requirements are understood, planned for, and integrated into all aspects of the project. This proactive approach helps prevent quality issues from arising later in the project lifecycle.
    The execution phase of a project is the most critical to achieve quality targets: While quality should be considered throughout the project lifecycle, the execution phase is particularly critical. This is when the project is implemented, and any deviations from the quality plan can have significant impacts on the final deliverables. Close monitoring and control during this phase are essential to achieving quality targets.
    Quality issues should be discussed openly to find corrective actions: Open communication about quality issues is essential for identifying root causes and implementing corrective actions. Transparency fosters a culture of continuous improvement and helps prevent similar issues from occurring in future projects.

  257. I will be Discussing that Quality should be considered from the beginning of the project.

    Earlier in our course of studies, we talked about core value of an organisation, I believe this should be a core values of every project manager or company. It set a tone for how the project will go, letting the team members knows that you will not compromise on quality is very good, so every one will understand and work with that. Delivering good quality project will make the customers happy and in turn also gives you confidence that your work will stand the test of time.

    Akinmoye Segun Wilson,..Cohort 13, Team 2.

  258. Quality should be considered from the start of the project.
    Quality should be based on the customers needs.
    Opinions should be gathered from customers to get positive results on how to get a quality project done.

  259. I think the purpose of building a team for a project is for quality which should also be the main goal of the team members. I strongly agreed that: Quality should prioritize the customer’s needs.
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Quality issues should be openly discussed to identify corrective actions.

  260. I strongly Agree with the following statements:
    Quality should be considered from the start of the project.
    Quality should be based on the customers needs.
    Opinions should be gathered from customers to get positive results on how to get a quality project done.

  261. I agree that;

    Quality should be focused on the customer’s need

    Quality should be considered from the beginning of the project

    Quality should be discussed openly to find corrective actions

    People are keen on producing quality outputs

  262. I agree with the following statements:

    1. Quality should prioritize the customer’s needs.: the customer has his expectations which he wants the PM and his team to meet. The customer’s need will determine if quality is met at the end of the project.

    2. The execution phase of a project is crucial for achieving quality goals.: I agree with this statement. How well a project kick starts is important at achieving quality goals.

    3. Quality issues should be openly discussed to identify corrective actions.: this should be made public so that everyone involved in the project will know their strengths and weaknesses and the level they are in at achieving the project goals.

    4.Individuals are enthusiastic about producing high-quality outcomes.: Individuals always want to impress and produce quality results. No one wants to start a journey they want to fail in.

    5. Quality is an internal focus.: its the priority of the project and her team to succed. So they focus on quality results.

    I disagree with the following points:
    1. Quality should be considered from the project’s inception: the project alone can’t determine what’s quality or not until the team achieves it.

    2. Quality problems should be concealed from customers and possibly managers: no, everyone should be carried along in the process to trying to achieve the project’s objectives.

    3. Team members do not produce quality outputs without close supervision.: if trust exists, then the team doesn’t always need close supervision to create positive outputs always.

  263. As a project manager I strongly agree with the following:

    1. Quality should be considered from the project’s inception:
    Thinking about quality right from the start ensures that it is built into the project’s plan and processes.
    2. Quality should prioritize the customer’s needs: Ultimately, the success of a project is measured by how well it meets the needs and expectations of the customer.
    3. Quality issues should be openly discussed to identify corrective actions: Open communication about quality issues allows for timely identification and resolution of problems.
    4. Individuals are enthusiastic about producing high-quality outcomes: When individuals are passionate about the work they do and take pride in their output, they are more likely to strive for high-quality results. Enthusiasm and commitment to quality contribute to overall project success.

    I disagree with the following statements:

    Quality is an internal focus: While internal processes and standards are important for ensuring quality, ultimately, quality should be focused on meeting external requirements and customer expectations.
    2. Quality problems should be concealed from customers and possibly managers: Concealing quality problems undermines trust and integrity. It can lead to larger issues down the line and damage relationships with customers and stakeholders.
    3. Team members do not produce quality outputs without close supervision: Trusting team members to deliver quality work without constant supervision fosters autonomy, empowerment, and accountability.

  264. I agree with the following statements:

    – Quality should be focused on the customer’s needs.

    – Quality should be considered from the beginning of the project.

    – Quality issues should be discussed openly to find corrective actions.

    – People are keen on producing quality outputs.

    I disagree with the following statements:

    – Quality is focused internally.

    – The execution phase of a project is the most critical to achieve quality targets.

    – Quality problems should be hidden from customers and possibly also managers.

    – Team members do not produce quality outputs without close supervision.

  265. Module 5 Lesson 5
    What is Quality

    Customer-Centric Focus:
    Quality, at its core, should be a mirror reflecting the aspirations and needs of the customer. Understanding the client’s expectations, preferences, and challenges is paramount. It’s not just about meeting specifications but ensuring that the final deliverable aligns seamlessly with the customer’s vision and requirements. In essence, the success of a project is measured not just in technical specifications but in the satisfaction of those for whom the project was undertaken.
    Internal Focus:
    While customer satisfaction is paramount, quality is also an internal affair. It involves the meticulous adherence to standards, processes, and best practices within the project team. Each team member bears a responsibility for the quality of their contributions. Internal cohesion and communication are pivotal to ensure that everyone is on the same page regarding quality standards, creating a collective commitment to excellence.
    Proactive Consideration from Inception
    Quality is not a retrofit; it should be a companion from the project’s inception. Considering quality aspects at the project’s embryonic stage sets the tone for the entire endeavor. This involves robust planning, defining clear objectives, and establishing quality metrics early on. A proactive approach allows for the integration of quality into every facet of the project rather than addressing it as an afterthought.

  266. Now reflect on the following statements about quality.

    Quality should be focused on the customer’s needs.
    Quality is focused internally.
    Quality should be considered from the beginning of the project.
    The execution phase of a project is the most critical to achieve quality targets.
    Quality issues should be discussed openly to find corrective actions.
    Quality problems should be hidden from customers and possibly also managers.
    People are keen on producing quality outputs.
    Team members do not produce quality outputs without close supervision.
    The second statement, “quality is focused internally,” is not completely accurate. While it is true that quality must be considered internally, it is ultimately the customer who determines whether a product or service meets their needs and expectations. Quality should always be focused on meeting the customer’s needs first and foremost.

    The fifth statement, “quality problems should be hidden from customers and possibly also managers,” is very problematic. Quality problems should never be hidden from anyone, especially not from the people who are affected by them – the customers. If quality problems are not addressed openly and honestly, they will never be fixed, and the quality of the product or
    service will suffer as a result. Additionally, hiding quality problems from managers means that they are not able to make informed decisions about how to improve the quality of the product or service. Transparency is key to achieving quality targets, and hiding quality problems is a sure way to prevent that from happening.

    Finally, the seventh statement, “team members do not produce quality outputs without close supervision,” is also problematic. While it is true that some team members may need more guidance and support than others, it is not true that all team members are incapable of producing quality work without close supervision. In fact, micromanaging team members can often have

    1. Looking at the statements about quality, i agree with 1.Quality should prioritize the customer’s needs.the customers being the sole target should be sertisfied
      2. Quality is an internal focus. Since now one wants to waste resources and energy, quality should be one important thing to always consider.
      3. Quality issues should be openly discussed to identify corrective actions.most times when we are aware of the needs of the customers it helps to improve on the quality .

  267. Ogheneochuko Ogheneruona
    Discussion on Quality
    Quality refers to how good something is compared to other similar things. In other words, its degree of excellence

    In business, especially manufacturing, it is a measure of excellence. In this context, it can also refer to a state of being defect-free.

    The ISO 8402-1986 standard defines quality as:

    “The totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied

    The term contrasts with the word ‘quantity.’ When somebody says ‘how much,’ we think about quantity

    In business, manufacturing, and engineering, the term has a pragmatic interpretation as the superiority or non-inferiority of something. It also refers to a product as ‘fit for purpose,’ while at the same time satisfying consumer expectations. Considering the various definition of quality,
    I agree with the following;
    1.Quality is an internal focus.
    2.Quality should be considered from the project’s inception.
    3.The execution phase of a project is crucial for achieving quality goals.
    4.Quality issues should be openly discussed to identify corrective actions.
    5. Team members do not produce quality outputs without close supervision.

    I disagree with the following;
    1. Quality problems should be concealed from customers and possibly managers.
    2. Quality should prioritize the customer’s needs.
    3.Individuals are enthusiastic about producing high-quality outcomes.

  268. Quality should prioritize the customer’s needs: Quality should align with meeting customer requirements and expectations. Customer satisfaction is a critical aspect of quality.
    Quality is an internal focus: While internal processes and standards contribute to quality, the ultimate focus should be on delivering value to the customer. External factors, such as meeting customer needs, play a significant role.
    Quality should be considered from the project’s inception: Quality planning and consideration should begin early in a project’s lifecycle. Addressing quality issues early prevents costly rework later.
    The execution phase of a project is crucial for achieving quality goals: Execution is where the actual work happens. Proper execution ensures that quality standards are met and that deliverables meet expectations.
    Quality issues should be openly discussed to identify corrective actions:: Transparency is essential. Openly discussing quality issues allows for timely identification and resolution. It promotes continuous improvement.
    Quality problems should be concealed from customers and possibly managers: Concealing quality problems is unethical and harmful. Transparency is vital for trust and improvement. Problems should be addressed openly.
    Individuals are enthusiastic about producing high-quality outcomes: Enthusiasm for quality varies among individuals. Ideally, team members should be motivated to deliver high-quality work.
    Team members do not produce quality outputs without close supervision: While supervision is essential, empowered and skilled team members can produce quality work independently. Trust and training are crucial.

  269. Discussion on quality
    Quality according to Wikipedia, has a pragmatic interpretation as the non-inferiority or superiority of something; it is also defined as being suitable for the intended purpose while satisfying customer expectations.
    The Oxford Dictionary defines it as the standard of something as measured against other things of a similar kind; the degree of excellence of something or distinctive attribute or characteristic possessed by someone or something.
    Enrique Diaz (2014) defined quality as conformance to specifications. The degree to which a product meets the design specifications and offers a satisfaction factor that fulfils all the expectations that a customer wants
    In general, quality refers to “producing a good or service that conforms to the specification of the client in the right quantity, and at the right time”. The product or service should not be lower or higher than the specification (under or over quality). Over quality leads to unnecessary additional production costs so it should not be considered a “good” thing.
    Given the above, it is clear that quality should be:
    • Focused on the customer’s needs.
    • Considered from the beginning of the project.
    • Should be discussed openly to find corrective actions.
    • People are keen on producing quality outputs.
    • Giving consideration not only at the execution phase of a project but throughout the entire phases, that is from commencement to delivery
    It should also be noted that:
    • Quality is not only focused internally but also externally
    • Quality problems should not be hidden from customers and managers.
    • Team members should produce quality outputs with or without close supervision

  270. Quality should be considered and taken note of from the beginning of a project to the end. Quality is all about satisfying and meeting the customer or client expectations.

  271. Quality is very important to the successful outcome of delivery the project.
    Quality is prioritizing and satisfying customers need within timeframe and their cost or budget.

  272. Quality, can be said to be achieving set standards without compromise to the expected output of a product or service to the intended end-user. this is achieved by the collaboration of a chain of participants in the entire process of output delivery.

  273. I think quality should be base on what we are giving out so I think Quality should prioritize the customer’s needs, If we know what the customers need we can know the kind of quality we are giving out.

  274. I agreed with the statement quality should be considered from the project’s inception and should be focused on customer’s needs because the execution stage of phase of a project is the most crucial to achieve quality targets and control.

  275. Quality is a priority that plays an important part in the successful delivery of a project output.
    I agree that:-
    Quality should be focused on the customer’s needs.
    Quality is focused internally.
    Quality should be considered from the beginning of the project.
    The execution phase of a project is the most critical to achieve quality targets.
    Quality issues should be discussed openly to find corrective actions.
    People are keen on producing quality outputs.
    Team members do not produce quality outputs without close supervision, although this is not applicable in all cases.

    But without close supervision people tend to take the easy route.

    I do not agree with the idea that Quality problems should be hidden from customers and possibly also managers. Because if eventually the customers who are the end users of a product or project detect that the project is below par and its output is not something they resonate with quality wise, it will be a huge failure for the team.

  276. Customer satisfaction with the project’s product, service, or outcome is the measure of quality.
    I concurred that quality should be centered on the needs of the client. The project’s objective is to produce the anticipated advantages and the highest level of client or customer satisfaction.
    Additionally, as the goal of the project is to satisfy the clients or customers, quality should be taken into account right from the onset.
    Members of a team cannot generate high-quality work without close supervision. To ensure that the team members meet the necessary output targets, the project manager must oversee or supervise their work.

  277. Quality as a project manager refers to ensuring that project deliverables meet predefined standards and expectations. It involves:

    1. **Meeting Requirements:** Delivering outputs that align with stakeholder needs and project specifications.

    2. **Adherence to Standards:** Ensuring compliance with industry standards, regulations, and best practices relevant to the project domain.

    3. **Attention to Detail:** Thoroughly reviewing work to identify and rectify errors or discrepancies promptly.

    4. **Continuous Improvement:** Striving for ongoing enhancement by learning from past experiences and implementing best practices.

    5. **Customer Satisfaction:** Prioritizing stakeholder contentment by delivering products or services that meet or exceed their expectations.

  278. The need to produce quality products or services is very important in projects.It shouldn’t just consider the consumers alone.It shouldn’t also put into consideration the vision and what holds the company together.What gives it purpose to keep going…If you have a reason or a commitment to deliver quality products as a driving force ,one would tend to stick to that even when it becomes difficult.

  279. quality is an internal focus.
    And should be considered from the project’s inception.
    I also agree that the execution phase of a project is crucial for achieving quality goals and issues realted should be openly discussed to identify corrective actions.
    Quality problems should be concealed from customers and possibly managers.
    Individuals are enthusiastic about producing high-quality outcomes.
    Team members do not produce quality outputs without close supervision.

  280. Prioritizing quality is beyond about compliance, it entails unlocking the full potential of your team and delivering exceptional results. And I believe that quality should be considered from the beginning of any project.

  281. Ola Olatonade – Cohort 13 Team 1
    CORRECT COMMENT
    Quality — plays an important part of the project especially the outputs, it should be priority.
    I agree that:-
    – Quality should prioritize the customer’s needs.
    – Quality is an internal focus.
    – Quality should be considered from the project’s inception.
    – Quality issues should be openly discussed to identify corrective actions.
    – Individuals are enthusiastic about producing high-quality outcomes.
    – Team members do not produce quality outputs without close supervision, though not in all case.

    I do not agree that:-
    – Quality problems should be concealed from customers and possibly managers, as this could result in trust and convince issues.

  282. Ola Olatonade – Cohort 13 Team 1
    Quality — plays an important part of the project especially the outputs, it should be priority.
    I agree that:-
    – Quality should prioritize the customer’s needs.
    – Quality is an internal focus.
    – Quality should be considered from the project’s inception.
    – Quality issues should be openly discussed to identify corrective actions.
    – Quality problems should be concealed from customers and possibly managers.
    – Individuals are enthusiastic about producing high-quality outcomes.
    – Team members do not produce quality outputs without close supervision, though not in all case.

  283. I Agree with the below points 1- 5 …also while I disagree with the last 3 point but I also believe that for quality to be sustain quality assurance should be design into the process which will enable correction even before the final output.,

  284. I agree with points 1 to 5 because quality is the bed rock of any organisation but disagree with points 6,7 and 8. Is not a good idea yo conceal quality problem from consumers in order yo get feed back.

  285. 3. Agree: Quality should be considered from the beginning of a project. By integrating quality into the planning and design phases, it becomes easier to achieve and maintain throughout the project lifecycle.

    7. Agree: People are motivated to produce quality outputs, especially when they understand the importance of their work and its impact on stakeholders.

  286. I believe that quality should be prioritized and considered from the beginning of any project. prioritizing quality isn’t just about compliance, it’s about unlocking the full potential of your team and delivering exceptional results.

    Project quality management involves defining quality standards for project deliverables and implementing measures to ensure those standards are met.
    Quality, in this context, is meeting the customer or stakeholder needs through project outcomes.

  287. Quality in any project must be priorities, as a matter of fact a project that comprises quality has failed. Quality is good better or best standard of product or satisfaction. The quality of of a managed project would give birth to another.

    1. A project that is managed adequately with a top notch output is because quality was put into consideration.
      Quality cannot be over emphasized in any project. That’s what most customers look out for. From start to finish of any project we should carry quality along because it goes a long way.

  288. Absolutely, the concept that “quality should be focused on the customer’s needs” is fundamental in the field of quality management. This principle is often associated with the customer-centric approach to quality, and it aligns with the broader philosophy of Total Quality Management (TQM) and customer satisfaction.
    Involving customers or end-users in the project planning and decision-making processes ensures that their perspectives are considered. Regular feedback loops throughout the project lifecycle help in adjusting deliverables to meet evolving needs.
    The quality of project deliverables should be assessed based on how well they satisfy customer requirements. This includes adherence to specifications, functionality, and the overall user experience.
    Placing the customer at the center of quality initiatives means understanding and meeting their expectations and requirements. This customer-centric philosophy is key to building long-term relationships and loyalty.
    Quality, from the customer’s perspective, is the ability of a product or service to meet or exceed their expectations. By understanding those expectations, organizations can tailor their processes to consistently deliver what customers value.
    Team that consistently deliver quality aligned with customer needs gain a competitive advantage. Meeting or surpassing customer expectations can lead to positive word-of-mouth, repeat business, and a strong market position.

  289. Quality should be practiced in any project. Any project that is not built on quality cannot be fit or used.
    For quality to be achieved in any project, project teams, stakeholders and project managers first need to consider the level of quality of what to deliver.
    Quality issues should also be discussed openly.
    This is where Feedback comes in to find compensatory actions

    1. Quality is customer satisfaction with the project product, service or result.
      So I agreed with Quality should be focused on customer’s needs. The goal of project is to achieve the expected benefits and the clients or customers satisfaction is top notch. And Quality should be considered from the beginning of the project because the aim of it is to satisfy the clients or customers.
      Team members do not produce quality output without close supervision. The project manager must supervise the team members so they can hit the target of the required outputs.

  290. From all we have discussed so far from the module,I agree that quality is an internal focus.
    And should be considered from the project’s inception.
    I also agree that the execution phase of a project is crucial for achieving quality goals and issues realted should be openly discussed to identify corrective actions.
    Quality problems should be concealed from customers and possibly managers.
    Individuals are enthusiastic about producing high-quality outcomes.
    Team members do not produce quality outputs without close supervision.

  291. I totally agree that quality should prioritize the customer’s needs. It’s like putting the customer at the heart of everything you do. When you focus on meeting their needs and exceeding their expectations, you’re more likely to deliver a product or service that really hits the mark. It’s all about creating something that adds value and brings satisfaction to the customer.
    it’s like a guiding principle that shapes every decision and action. It’s about understanding what the customer values, their preferences, and tailoring the product or service to meet those expectations. By keeping the customer at the forefront, you’re not just delivering a solution; you’re creating an experience that resonates with them. It’s like building a strong relationship based on trust and satisfaction.

  292. Quality in any project must be priorities, as a matter of fact a project that comprises quality has failed. Quality is good better or best standard of product or satisfaction. The quality of of a managed project would give birth to another.

  293. The main purpose of any project is about producing quality. Any project or output that is not focused on quality is not fit for use hence, it is important that outputs or projects are focused on the level of utility or quality that customers will derive from the output. Also, quality should also be focused internally. Any organization that is willing and ready to compete and excel among stiff competition should be ready to be focused on delivering quality internally. The stakeholders need to be emphatic about delivering quality and the project team must be focused on delivering quality project.
    For quality to be achieved in any project, project team, stakeholders and the project managers first need to consider the level of quality of what they want to deliver. The attention given to the level of quality a project is to achieve will determine the level of quality of the output. More so, the execution phase of any project is the main determinant on how qualitative a project will be on delivery hence, the level of work put in to ensure quality is during the execution phase will likely be the main determinant of the output although, several other factors such as budget, team interest, stakeholders’ interest, etc. are very important as well.
    Moreover, quality issues may be discussed publicly to allow team members and other stakeholders share their ideas and proffer solutions to quality issues provided that it has been discussed internally without a unique solution. However, quality issues or problems should be hidden from customers as they may see them as defects to the output but, managers should be made aware of the problems so as to serve as a learning experience in similar future projects.
    People are always keen on delivering quality outputs but most times, keenness does not translate to the availability of all necessary factors that will bring about the quality of the output. These may includes budget, skills, interest, amongst others hence, it is important that team members are closely supervised to ensure that quality is achieved in any project.

  294. From my own point of view, quality should be considered from the project’s inception because if time and cost should only be considered, the project’s set goal is not achieved. quality makes the project plan wholistic and attained. for example, in a bridge construction project, the project manager will have the quality of the project deliverable as a bedrock to other plans/process and this helps to curtail unnecessary costs and prolonged time that may come up due to bad quality of the project work delivered,
    stakeholders and clients satisfaction with the project work is paramount because the problem identified for the project to begin should be solved and in solving this, quality is a key factor.

  295. Quality should be focused on Customer’s needs and it should be considered from the beginning of the project so that the budgeting will be made. Quality issues should also be discussed openly( this is where feedbacks come in) to find corrective actions. Some team members may compromise on quality without supervision so they need to be supervised ny the PM to be sure they are adhering to the project goals on quality.

  296. From my experience as a PM, the workers on a project unusually do not carry the thirst or vision being carried by the PM, hence, a close monitoring is required to ensure compliance. And in cases of compliance with little or no supervision, such staff or worker should be rewarded and encouraged(not necessarily monetary) , however, this could help wake up the sleeping integrity in others

  297. Quality should be based on customer needs and should be considered from the project planning phase. Continuous measurements and periodic evaluation should be carried out on each and every phase.

  298. OKODI Okodi, Cohort 13, Team 10

    Quality can be defined in many ways; however, I believe that quality is simply about satisfying the desires of the customer. The customer should always be the primary focus of any service, and meeting their needs is what constitutes quality.

    In a different context, a project is considered to be of high-quality if it meets the project’s requirements in terms of time and cost and adheres to the project’s scope. Moreover, the project’s quality should be measured against other similar projects executed under the same conditions, budget, and time.

    Examples of projects that meet quality standards are those that meet the requirements of the customer, adhere to the project’s scope, and are completed within the specified time and budget.

    I agree with the following statements regarding quality:

    1. Quality should prioritize the customer’s needs.

    2. Quality should be considered from the project’s inception.

    3. The execution phase of a project is crucial for achieving quality goals.

    4. Quality issues should be openly discussed to identify corrective actions.

    However, I have a slightly different perspective with the statement that quality is an internal focus. I believe that the customer validated the quality of goods and services and if they are not satisfied, it means that the project has failed to meet their quality specifications. Therefore, quality is more of an external focus than it is an internal one.

  299. Quality should prioritize the customer’s needs. Consistently delivering high quality deliverables that meets customers needs and wants establish trusts. I agree
    Quality should be considered from the project’s inception.

  300. When quality is prioritized as customer’s need, companies enjoy a ton of benefits: more loyal customers, more positive reviews, and more revenue. That’s why focusing on quality as customer’s need is so important.

  301. There are many definitions of quality but in my understanding it it;

    Quality is knowing, understanding, and delivering the requirements of a project scope to the closet level of success.

  302. I agree that Quality should be based on customer needs and should be discussed from the start of the project… To be able to identify corrective measures and periodic evaluation should be carried out…

  303. Quality should be considered from the Project’s inception. Everything pertaining the Quality of the Project should be put in place since the beginning of the project and it should be assessed at every phase of the project.

  304. Quality should prioritize the customer’s needs. Consistently delivering high quality deliverables that meets customers needs and wants establish trusts.
    Internal processes of an organisation are very important for delivering quality products.
    Also, quality issues should involve every member of a project, it should be openly discussed about to avoid errors.

  305. Quality should prioritize the customer’s needs. – I agree
    Quality is an internal focus. – I agree
    Quality should be considered from the project’s inception. – I agree
    The execution phase of a project is crucial for achieving quality goals. – I agree
    Quality issues should be openly discussed to identify corrective actions. – I agree
    Quality problems should be concealed from customers and possibly managers. – I disagree
    Individuals are enthusiastic about producing high-quality outcomes. – I agree
    Team members do not produce quality outputs without close supervision. – I agree

  306. The underlying purpose of any project is quality whether good or bad.
    Quality must be assessed at each stage or phase of the project (initiation, planning, execution or closure).Quality issues should be discussed openly not only with customers,or managers but with team members.
    Having this discussion affects all other aspects of the iron triangle, time, costs, etc. The level of quality is determined by all other factors as highlighted.

  307. Quality should be considered from the project’s inception.The execution phase of a project is crucial for achieving quality goals.
    and quality issues should be openly discussed to identify corrective actions.

  308. I think that quality issues should be discussed openly to find corrective actions. Executing a project aims at delivering the planned outcomes on time at within the allocated budget, but it has to be of a certain standard. And if it is seen that the quality doesn’t meet the requirements, it is important to discuss any issue arising and correct same, to avoid disappointing stakeholders such as the sponsor and the end users or consumers.

  309. Quality is one critical aspect of any endeavor, as it directly influences customer satisfaction, the success of projects, and the overall reputation of individuals and organizations. Prioritizing the customer’s needs, considering quality from project inception, and maintaining transparency about quality issues are essential practices. Quality is not solely an internal focus; it extends to meeting external requirements and exceeding customer expectations. Ultimately, the commitment to delivering high-quality outcomes, both individually and as a team, is crucial for long-term success and positive relationships with stakeholders.

  310. I agree with
    1. Quality should prioritize the customer’s needs.
    2. Quality is an internal focus.
    3. Quality should be considered from the project’s inception.
    4. The execution phase of a project is crucial for achieving quality goals.
    5. Quality issues should be openly discussed to identify corrective actions.

    I disagree with
    1. Quality problems should be concealed from customers and possibly managers.

    2. Team members do not produce quality outputs without close supervision.

    3. Individuals are enthusiastic about producing high-quality outcomes.

  311. I agree with the first which says quality should be focused on the customers needs. This is essential even in the aspect of demand, the more the satisfaction customers or consumers get from the quality of product the more the demands placed on the goods.
    Quality should be discussed openly to find corrective options because team members has a bigger role to play in that aspect. Once the project manager discussed it openly since they’ve been allocated with their part of job they will know where the problem lies and where to buckle up.
    Quality should be considered from the beginning of the project no matter the change in the budget during execution.

  312. I agree with
    1. quality should be focused on the customers needs: this implies that the customer receives the benefit of the project or service been offered. this is because if the service or project fails to meet the customers needs or expectations the project or brand will suffer.
    2. quality should be considered at beginning of the project: this implies that having quality in mind helps the project or the team to stay on track having good quality in mind for the benefit of the customers and success of the project.
    3. quality issues should be discussed openly to find corrective actions: this helps the project or team to find solution to the issues, they do it togather by brainstorming, bringing in their suggestion, skills, experience, methods, helping to find solution to the problem faster.

  313. I agree to the first which says *quality should be focused on customers needs* and it should also be considered from the begining of the project.

    Clients taste are very paramount when it comes to a project, every client has a blueprint of the kind of quality they want to see after the end of the project and this should be discussed intensively cos quality and resources goes hand in hand. Once a project manager understand the customers need, then he can plan ahead on the cost of the project effectively.

    Altho mostimes it depends on the kind of project cos there are project that already have an established standard, quality and specifications and once a project manager goes against those in other to please the client, they may end up loosing their professional license and it may even cost them jail time.

  314. Quality should be considered from a project inception. When embarking on a project, the quality will determine the end result. Thus the execution phase of a project is crucial as to how the project turns out.

  315. I agree with all, especially “Team members do not produce quality outputs without close supervision ”
    The only way a project will be efficiently done is when all those involved are put into a spot of total supervision and search light

  316. I agree with the following statement to be considered about Quality .
    (1) Quality issues should be openly discussed to identify corrective actions.
    (2)The execution phase of a project is crucial for achieving quality goals.
    (3) Quality should be considered from the project’s inception.
    (4) Quality should prioritize the customer’s needs.

  317. I agree with the following
    1. Quality should be focused on customer’s need
    2. Quality should be considered from project inspection
    3. The execution phase of a project is crucial for achieving goals

  318. I agree with this statement. Quality should prioritize the customer’s needs. Quality should be considered from the project’s inception. The execution phase of a project is crucial for achieving quality goals. Quality issues should be openly discussed to identify corrective actions.
    In all capacity, prioritizing customer needs ensures that the end result aligns with what the customer truly values. When quality and customer needs intersect, it creates a positive experience and fosters trust.

  319. WilliamsOk
    Cohort13

    Agree with the following statements:

    * Quality should be focused on the customer’s needs.
    * Quality should be considered from the beginning of the project.
    * Quality issues should be discussed openly to find corrective actions.

    I disagree with the following statements:

    * Quality is focused internally. (Quality should be customer-focused, not just internally focused.)
    * The execution phase of a project is the most critical to achieving quality targets. (Quality should be considered throughout the project life cycle, not just execution.
    I disagree with the remaining others under discussion

  320. I agree with the following:

    Quality should prioritize the customer’s needs.Quality should be considered from the project’s inception.The execution phase of a project is crucial for achieving quality goals.Quality issues should be openly discussed to identify corrective actions.

  321. QUALITY SHOULD BE CONSIDERED FROM THE BEGINNING OF THE PROJECT.
    BY OBI EBERECHUKWU JUSTINA.
    COHORT 13, TEAM 10.
    The statement “quality should be considered from the beginning of the project” highlights the importance of prioritizing quality throughout the project lifecycle, starting from the initial planning stages. Here’s why it’s essential:

    Prevention over correction: Addressing quality concerns early on allows for proactive measures to prevent defects or errors, rather than relying on reactive measures to correct issues later in the project, which can be more time-consuming and costly.

    Stakeholder expectations: Considering quality from the outset helps set clear expectations with stakeholders regarding the level of quality they can expect from project deliverables, thus minimizing potential dissatisfaction later on.

    Cost-effectiveness: Investing in quality management processes from the beginning can lead to cost savings in the long run by reducing rework, warranty claims, or customer support costs associated with poor-quality products or services.

    Risk mitigation: By identifying and addressing quality risks early in the project, teams can mitigate the likelihood of quality-related issues causing delays or disruptions further down the line.

    Reputation and brand integrity: Delivering high-quality products or services enhances the organization’s reputation and brand integrity, which can lead to increased customer loyalty and market competitiveness.

    In summary, considering quality from the beginning of the project is essential for ensuring project success, meeting stakeholder expectations, and ultimately delivering value to the organization and its customers.

  322. Quality should be focused on the customer’s needs.
    Quality should be considered from the beginning of the project.
    The execution phase of a project is the most crucial to achieve quality targets.
    Quality issues should be discussed openly to find corrective actions.
    People are keen on producing quality outputs.

  323. Quality should prioritize the customer’s needs.
    I agree with this statement. Quality should ultimately meet or exceed customer expectations. Understanding and fulfilling customer needs and expectations are fundamental to delivering a high-quality product or service.

    Quality should be considered from the project’s inception.
    Considering quality from the beginning allows for proactive planning and implementation of processes to ensure quality standards are met throughout the project lifecycle. It helps in preventing issues and ensures that quality is built into the project from the start

    The execution phase of a project is crucial for achieving quality goals.
    The execution phase is where plans are implemented, and quality standards are implemented. It’s essential to have robust execution processes to ensure the project’s quality goals are achieved.

    Quality issues should be openly discussed to identify corrective actions.
    I strongly agree with this statement. Open discussion about quality issues promotes transparency and collaboration, leading to the identification of root causes and effective corrective actions. Addressing issues openly helps in preventing recurrence and improving overall quality.

  324. OHAEGBULAM CHIKAODI PRECIOUS
    Cohort 13 team 10
    When we talk about quality, it is simply a fundamental dimension of project scope.
    1. I agree that quality should prioritise the customer’s needs. In every organisation customer’s satisfaction is key. This relates to the standard of the project or service being offered. When customer’s service is prioritised, organizations enjoy the more.
    2. Quality is an internal focus. Quality should be considered from the project’s inception. The execution phase of a project is crucial for achieving quality goals.
    3. Quality should be considered from the project’s inception. I agree to this. There is a lot of value in having quality mindset even during inpception of a project. Typically, in Agile, the primary purpose of the inception phase is to do just enough work to get the delivery team going in the right direction and get the stakeholderbuy in.
    4. The execution phase of a project is crucial for achieving quality goals. The project execution is to develop and produce the project’s expected deliverables that must be delivered on time and within budget and must meet the agreed upon scope and fulfill customer quality requirements.
    5.Quality issues should be openly discussed to identify corrective goals. It is the goal of the corrective action plan to acquire and evaluate data, identify commodity and quality concerns and adopt the necessary and efficient plans.
    6. Quality problems should be concealed from customer’s and possibly managers. Ignoring quality problems can lead to servere consequences, from damaged reputations to financial losses.
    7. Individuals who are enthusiastic usually feel good and eager to share that good feel to others, as well as being well-oriented.
    8.Team members do not produce quality outputs without close supervision.. I disagree with this. Employees is prompt in reporting for work and effectively and efficiently uses his/her time to accomplish his/her job tasks.

  325. I agree with the following statements:

    Quality should prioritize the customer’s needs.
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Quality issues should be openly discussed to identify corrective actions.
    Individuals are enthusiastic about producing high-quality outcomes.

    I do not agree with the following statements:

    Quality problems should be concealed from customers and possibly managers.
    Team members do not produce quality outputs without close supervision.

  326. Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer.
    The four dimensions of quality are product quality, service quality, process quality, and customer experience quality. Product quality is the most important dimension, as it refers to the physical characteristics and performance of the product.
    Quality is the fitness for purpose or the degree of conformance of the outputs of a process or the process itself to requirements. Quality control consists of inspection, measurement and testing to verify that the project outputs meet acceptance criteria defined during quality planning.

    I agree with the following statements
    1. Quality should be considered from the projects inception.
    2. The execution phase of the project is crucial for achieving quality goals.
    3.Quality issues should be openly discussed to identify corrective actions.
    4.Quality should prioritize the customers needs.
    5. Quality is an internal focus

  327. I agree with the following statements
    1. Quality should be considered from the projects inception.
    2. The execution phase of the project is crucial for achieving quality goals.
    3.Quality issues should be openly discussed to identify corrective actions.
    4.Quality should prioritize the customers needs.
    5. Quality is an internal focus

  328. Quality should prioritize the customer’s needs: Emphasizing customer satisfaction is a fundamental aspect of quality management, ensuring that products or services meet or exceed customer expectations.
    Quality is an internal focus: Internally maintaining and improving processes contributes to overall quality, ensuring efficiency and effectiveness within the organization.
    Quality should be considered from the project’s inception: Integrating quality considerations from the beginning helps prevent issues and ensures that quality is built into the project’s foundation.
    The execution phase of a project is crucial for achieving quality goals: Execution is where plans are put into action, making it a critical phase for achieving the desired quality outcomes.
    Quality issues should be openly discussed to identify corrective actions: Transparent communication and a willingness to address problems are crucial for continuous improvement and resolving quality issues promptly.
    Quality problems should be concealed from customers and possibly managers: This contradicts the principles of transparency and openness. Concealing problems can lead to long-term issues and a loss of trust. Open communication is generally a better approach.
    Individuals are enthusiastic about producing high-quality outcomes: Enthusiasm and commitment from individuals contribute significantly to achieving high-quality results.
    Team members do not produce quality outputs without close supervision: While supervision is important, fostering a sense of responsibility and providing the right environment can empower team members to produce quality outputs independently.

  329. QUALITY:
    After considering the following statements about quality,
    I agree that Quality should prioritize the customer’s needs, as they are the primary consumers/stakeholders of the product.
    I do not agree that quality is an internal focus. Both internal and external opinions must be considered.
    I also agree that Quality should be considered from the project’s inception, as this would make the project team understand what level needs to be achieved and the standards that must be attained to satisfy the customer’s requirements.
    In the same vein, the execution phase of a project is very crucial for achieving quality goals. The execution phase of a project entails the point at which the crux of the work begins till it ends, and to this case, understanding how crucial quality is to the project’s success would gear the team up to work hard towards this end.
    I also agree that quality issues should be openly discussed to identify corrective actions. This should be done at the beginning, during the project execution phase and the ending phase.
    I do not agree to the notion that quality problems should be concealed from customers and possibly managers.
    I agree that individuals are enthusiastic about producing high-quality outcomes. All the project team wants is a successful outcome, and the approval of their clients and stakeholders.
    I do not agree that team members do not produce quality outputs without close supervision. The team members are specialized in their various fields and respected members of the organization they work for, and being professional in their works is an already adapted trait. However, the project manager can check up on the team members from time to time to get feedbacks from them.

  330. From the provided definitions and principles of quality, I agree with the following statements:

    1. Quality should prioritize the customer’s needs: This aligns with the notion that quality is about meeting or exceeding customer expectations.
    2. Quality should be considered from the project’s inception: Early consideration of quality ensures that it is built into the project plan and processes from the start.
    3. The execution phase of a project is crucial for achieving quality goals: This phase is where the actual work is done, and therefore, it is essential for ensuring that quality standards are met.
    4. Quality issues should be openly discussed to identify corrective actions: Open communication about quality issues is vital for continuous improvement and problem-solving.
    5. Individuals are enthusiastic about producing high-quality outcomes: Motivated individuals are more likely to strive for quality outcomes.
    6. Team members do not produce quality outputs without close supervision: Trust and empowerment are key for fostering a culture of quality where team members take ownership of their work. Close supervision may hinder autonomy and creativity, which are essential for producing quality outputs.

  331. I agree with the following statements:

    1. Quality should prioritize the customer’s needs.
    3. Quality should be considered from the project’s inception.
    4. The execution phase of a project is crucial for achieving quality goals.
    5. Quality issues should be openly discussed to identify corrective actions.
    7. Individuals are enthusiastic about producing high-quality outcomes.

    I disagree with the following statements:

    2. Quality is an internal focus – Quality should consider both internal processes and external customer needs.
    6. Quality problems should be concealed from customers and possibly managers – Transparency is important for addressing and resolving quality issues.
    8. Team members do not produce quality outputs without close supervision – Trust and autonomy can contribute to quality outcomes when team members are skilled and motivated.

  332. I actually agree with the following statements;
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Quality issues should be openly discussed to identify corrective actions.
    Quality can be attained by close supervision on the project team.

  333. I agree with the following statements:

    – Quality should prioritize the customer’s needs.
    -Quality should be considered from the project’s inception.
    -Quality issues should be openly discussed to identify corrective actions.
    – Team members do not produce quality outputs without close supervision.

    NB. The one I agree with most is ” Quality should be considered from the project’s inception”.

    Olaoluwa Oyeleye
    Cohort 13
    Team 10

  334. The whole essence of a project if integrity is involved is to produce a qualitative outcome. This, if this is the case, from conception of the idea, to the execution and deliverance of project, quality should be the hallmark of discussion.
    furthermore, no man is an island and to get a good quality, it should be subject to debate by all who has stake and interest in the project

  335. I agree with the statements that :

    1. Quality should prioritize the customer’s needs.
    2. Quality is an internal focus.
    3. Quality should be considered from the project’s inception.
    4. The execution phase of a project is crucial for achieving quality goals.
    5. Quality issues should be openly discussed to identify corrective actions.
    6. Individuals are enthusiastic about producing high-quality outcomes.
    7. Team members do not produce quality outputs without close supervision.

    Adepoju Adesina
    Cohort 13
    Team 1

  336. I agree with statements about quality.

    Quality should prioritize the customer’s needs.
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Quality issues should be openly discussed to identify corrective actions.
    Individuals are enthusiastic about producing high-quality outcomes.

  337. I agree with the statement that:
    Quality should prioritize the customer’s needs. Because the end result is for the customer and if the customer needs is not put at the forefront, how do we say we have created a product that likely does not meet a customer’s need.

    I disagree that Quality is an internal focus. Quality is both internal and external. The customers we aim to please are external so how does quality want to focus on just the internal without considering the most important people who are external.

    Yes, Quality should be considered from the project’s inception. It is from the beginning of a project that we lay the right foundation for a quality work to be done. We cannot delay till the end of the project before we consider quality of the project.

    The execution phase of a project is crucial for achieving quality goals. I believe every phase is crucial for achieving quality goals. From the inception, to the testing phase to the execution phase, they are all important to achieve quality goal.

    Quality issues should be openly discussed to identify corrective actions. Of course, quality issues should be discussed openly, so everyone shares ideas and their thoughts on quality issues and their corrective actions.

    Quality problems should be concealed from customers and possibly managers. No it shouldn’t be. It should be openly discussed as earlier noted.

    Individuals are enthusiastic about producing high-quality outcomes. I don’t think or believe that every individual is automatically enthusiastic about producing high-quality outcomes. I believe it has more to do with the individual work ethic and value system. However, it is important that every member of the team keys into the vision and is enthusiastic about producing high quality outcomes.

    Team members do not produce quality outputs without close supervision. I do not believe micromanaging a team would lead to quality outputs. Rather, as a PM, we have to trust the judgement of our team members in producing quality. The PM should rather gice support instead of micromanaging.

  338. I totally agree with the following statements
    Quality is an internal focus.
    Quality should be considered from the project’s inception.
    The execution phase of a project is crucial for achieving quality goals.
    Quality issues should be openly discussed to identify corrective actions.
    Individuals are enthusiastic about producing high-quality outcomes.

  339. I agree with the statements below
    1. Quality should prioritize the customer’s needs.
    2. Quality is an internal focus.
    3. Quality should be considered from the project’s inception.
    4. The execution phase of a project is crucial for achieving quality goals.
    5. Quality issues should be openly discussed to identify corrective actions.
    There are so many reasons why quality is important among the reasons above, it is a topic that should be discussed and brought to everyone’s understanding to enable their active involvement in achieving the quality goals.

    I’m afraid I have to disagree with the reasons below as quality concerns should not be hidden, this can lead to disaster and cripple the project on the long run.

    1. Quality problems should be concealed from customers and possibly managers.
    2. Individuals are enthusiastic about producing high-quality outcomes.
    3. Team members do not produce quality outputs without close supervision.

    Christabelle
    PM Consort 13

  340. I totally agree that we should focus on delivering top-notch quality right from the beginning of our project. Before we even start, everyone on the team should understand that making sure our work is of the highest quality is super important. We need to say it out loud because it affects everything we use in the project and what we end up delivering.

    By making it clear that quality is a big deal from the very start, we set the tone for the whole project. It’s like saying, “Hey, we’re not just aiming for okay, we’re aiming for awesome!” This early focus on quality helps us make better decisions and ensures that what we produce is top-notch.

    So, in simple terms, saying “quality matters” from the get-go is like setting a high standard for ourselves. It’s the key to making sure our project turns out great and everyone is happy with the results.

    Olive Chiamaka Sadiq
    Team 2
    Cohort 13

  341. Quality:

    Quality is an essential part of project management. Of what essence is it to manage a project without meeting the expectations/standard of the customer; a disaster i suppose. This is why quality must be planned properly at the inception of a project. proper quality planning down to control level in a project will ensure that resources are not wasted.

    What is quality?
    1. Conformity to laid down standards.
    2. Adherence to processes and procedures that achieve the desired goals.
    3. A system, process, product and or service that meets expectations of the customers or users.

    a. In determining quality, the customer is at the center point. A project manager must strive to meet the expectations and standard of the customers as defined in the project plan.

    b. Quality is not just an internal issue, it must be considered from the point at which it affects the product or service and the users.

    c. In determining the quality standard of a product, the process begins with the quality plan: What materials are needed, what quality standard are of the materials, where can they be sourced, etc. So, quality must begin from inception of a project and controlled throughout the project life cycle.

    d. Every project plan is done at the execution stage. therefore, this is the stage where every intended quality expectations must be delivered. A deviation from the plan will obstruct the quality standard of the product. The project manager must ensure that the execution goes with the plans through the quality control process.

    e. Quality issues should be an open debate and discussion among the project team. If the need be the sponsors should be carried along to clear some conflicting issues.

    In general, The place of quality in project management is very important. Quality is about having an acceptable processes that produces acceptable products/services.

    best regards.

    Nathaniel – PM Cohort 13.

  342. the statements that I do agree with are:
    1. Quality should prioritize the customer’s needs. this is because the existence of the project is based on the need around, what the customers need, therefore the quality of production must prioritize the needs of customers to produce relevant products that will meet their needs totally and safely

    2. Quality should be considered from the project’s inception. from the launch of the project, the manager should communicate the vision and goal of the project properly and the quality of output they intend to produce. this will help the team members to keep checking and monitoring if they are meeting the target, they will keep aligning all processes with the quality of targeted deliverables and this will ease the evaluation process and minimize the risk at the end of the project. so it is crucial to consider quality at the begining of the project.
    3. Quality issues should be openly discussed to identify corrective actions. Yes, the issue of quality should be discussed openly to identify corrective actions. As we have learned communication and transparency are key in project management, this will enable the team to have all necessary information on the process and progress of the project and the issues around them. this will raise trust among team members and motivate them to work in relation to the values and rules of the organization towards the goal of the project. it will facilitate collaboration in the decision and execution with attention to not seeing the issues raised again.

  343. In terms of quality I agree with the points Stated above apart from point number 6, I don’t agree that quality should be hidden from customers and managers. Customers can determine the success and failure of a particular product if quality is hidden from them and they get to find out, that can affect the relationship of the customers and the management, hence even managers should also be aware of quality.

  344. Quality control is crucial for any project, even though there are a lot of variables that can affect it. After considering the various facets of quality, I agree with the following:

    1. Quality ought to be the first priority right from the start of the project. This early emphasis helps to acquire the required knowledge or abilities, create the project plan, and shape the scope.

    2. Finding and implementing corrective measures depend on candidly addressing quality issues. Fostering an atmosphere in which quality-related concerns are freely exchanged guarantees that all parties are conscious of possible concessions and work together to find and fix problems, enabling the project to move forward and be completed in the best possible way.

    3. Not every group or member of a team needs intensive supervision to generate high-quality results. Acknowledging the team’s effectiveness project management requires team members in a variety of situations. The project manager can manage the team more effectively if they are aware that some people work better under pressure or without constant supervision.

    4. Secretly conceal quality issues from managers or customers makes it more difficult to find workable solutions.

    5. To produce the intended high-quality result, a project must successfully complete each stage. I disagree that the execution phase is the most crucial; in fact, I believe that the planning phase is more crucial. The organization and placement of all required knowledge, abilities, and materials occurs during planning, which guarantee a strong basis for the ensuing execution stage.

  345. Regarding quality I agreed with 1,4,5,6,7
    All this point when considered, it will go a long way to achieving a greater goals.

  346. Quality could be interpreted in many ways and it is subjective depending on the kind of project and deliverables expected and the cadre or social strata the project is designed to meet their needs.
    1. Quality should generally priotize the customers needs;
    2. Quality is an internally focused position which is perceived from one customer to the other based on their idea of what the product design should cater for

  347. I agree with 3, 4, 5, 7, and 8

    Quality is essential in any project and should be discussed and considered in the project planning right from the onset.

  348. In any project team or project life cycle, the quality of the deliverables/output is fundamental to arriving at the set objective within available resources and time allocated. Which is why:

    1. Quality should be considered from the project inception.
    2. Quality issues should be constantly discussed amongst team members, partners and stakeholders and donors to identify corrective action

  349. The term Quality is really important in delivering a program and to achieve these
    1. Quality should be discussed with the customer
    2.The main primary focus of the team

  350. Reflecting on the statements about Quality in Project Management (PM), here are my thoughts:

    1. Quality should be focused on customer’s needs: I agree with this statement. Quality, in the context of project management, should ultimately meet or exceed the customer’s expectations and requirements. Understanding and prioritizing the customer’s needs are essential for delivering a successful project.

    2. Quality is focused internally: I partially disagree with this statement. While internal processes and standards contribute to quality management, the primary focus of quality should be on meeting external stakeholder requirements, particularly those of the customer.

    3. Quality should be considered from the beginning of the project: Absolutely agree. Quality should be integrated into all aspects of the project lifecycle, starting from project initiation. By considering quality requirements early on, project teams can establish clear objectives, define quality standards, and incorporate quality management practices throughout the project.

    4. The execution phase of a project is the most critical to achieve quality targets: While the execution phase is indeed critical for implementing quality plans and ensuring adherence to quality standards, I believe that quality management is a continuous process that spans the entire project lifecycle. Quality planning, assurance, and control activities should be ongoing efforts from project initiation to closure.

    5. Quality issues should be discussed openly to find corrective actions: Absolutely agree. Open communication about quality issues is essential for identifying root causes, implementing corrective actions, and preventing recurrence of similar issues in the future. Transparency fosters trust and collaboration within the project team and with stakeholders.

    6. Quality problems should be hidden from customers and possibly also managers: Strongly disagree. Transparency is key in project management, including addressing quality issues. Hiding quality problems can erode trust, damage relationships, and ultimately lead to project failure. It’s essential to address quality issues openly and collaboratively with stakeholders to find effective solutions.

    7. People are keen on producing quality outputs: Generally, people strive to produce quality outputs, especially when they understand the importance of quality in achieving project success and meeting customer expectations. However, factors such as resource constraints, competing priorities, and inadequate training or support can sometimes hinder individuals’ ability to consistently deliver quality work.

    8. Team members do not produce quality outputs without close supervision: While supervision and guidance can support quality management efforts, I believe that empowering team members, providing clear expectations, and fostering a culture of accountability and ownership are more effective approaches to ensuring quality outputs. Trusting and empowering team members can lead to greater commitment and innovation in achieving quality targets.

    In summary, prioritizing customer needs, integrating quality from the project’s inception, fostering open communication about quality issues, and empowering team members are essential principles for achieving quality outcomes in project management. Transparency, collaboration, and a focus on continuous improvement are key factors in successful quality management practices.

  351. These are the following qualities i agree with:

    • Quality should be considered from the beginning of the project

    • The execution phase of a project is the most critical to achieve quality targets

    • Quality issues should be discussed openly to find corrective actions

  352. I agree with the following comments about quality:

    1. Quality should prioritize the customer’s needs.
    Yes, quality should eventually meet or surpass customer expectations. Prioritizing customer requirements ensures that the product or service provided meets its intended purpose and adds value to the consumer.
    2.Quality should be considered from the project’s inception:
    Indeed, considering quality from the start of a project helps to integrate quality concepts across the entire project lifetime. This proactive strategy prevents problems from surfacing later and guarantees that quality is embedded into the project’s outputs from the start.

    3. The execution phase of a project is crucial for achieving quality goals: Yes, execution is where the plans and designs are put into action, and any flaws or gaps in quality can have serious ramifications for the project’s outcomes. As a result, maintaining focus on quality during execution is critical for meeting quality objectives.

    4. Quality issues should be openly discussed to identify corrective actions: Transparency and open communication regarding quality issues are critical for determining fundamental causes and taking effective corrective action. Addressing quality issues publicly helps to prevent recurrence and promotes a culture of continuous improvement.

    I disagree with the following statements:

    1. Quality is an internal focus:Transparency and open communication regarding quality issues are critical for determining fundamental causes and taking effective corrective action. Addressing quality issues publicly helps to prevent recurrence and promotes a culture of continuous improvement.

    2. Quality problems should be concealed from customers and possibly managers:It is unethical to hide quality flaws, and doing so may damage stakeholders’ and customers’ trust. To keep credibility and trust, it’s critical to communicate openly about quality problems and to work together to find solutions.

    3. Individuals are enthusiastic about producing high-quality outcomes: While a lot of people could genuinely be excited about delivering excellent results, this isn’t always the case. The elements that influence motivation and enthusiasm for quality might differ, and these include individual values, company culture, and job satisfaction.

    4. Team members do not produce quality outputs without close supervision:It’s not true to state that team members cannot generate high-quality work without close monitoring, even though direction and supervision might be helpful in guaranteeing quality. Team members can frequently generate high-quality results when provided with clear expectations, training, and a positive work environment.

  353. I agree that:
    1) Quality should be focus on customer needs;
    2) Quality should be considered from the beginning of a project;
    3) The execution phase of a project is the most critical for achieving quality target;
    4) Quality issues should be discussed openly so as to find corrective actions.

  354. I agree that Quality should prioritize the customer’s needs.
    I agree that the execution phase of a project is crucial for achieving quality goals.
    I agree that Individuals are enthusiastic about producing high-quality outcomes.
    I agree that Team members do not produce quality outputs without close supervision.

  355. Quality should be focused on the customer’s needs.- I agree, The customer is the final consumer

    Quality is focused internally- for a better output from developers yes.

    Quality should be considered from the beginning of the project.- True. The rest will be history if you don’t get it right the first time.

    The execution phase of a project is the most critical to achieve quality targets- Nope. It all starts with planning, then execution. If you plan wrong, with the wrong items, then even execution will go wrong, However, Quality execution with the right resources makes all targets excellently achievable.

    Quality issues should be discussed openly to find corrective actions. I agree.

    Quality problems should be hidden from customers and possibly also managers. I disagree. Honesty and integrity is part of project management.

    People are keen on producing quality outputs. True. We need to encourage repeat business,

    Team members do not produce quality outputs without close supervision. True and False. True if your project team members need to work under supervision and False if you are getting Subject Matter Experts into the team and would not compromise quality over time and costs

  356. 1. Quality should be focused on the customer’s needs: This means that the primary objective of ensuring quality in any project or product should be to meet the requirements and expectations of the customer. By understanding and addressing the customer’s needs, we can deliver a high-quality outcome that satisfies their expectations.

    2. Quality is focused internally: While it is important to consider the customer’s needs, internal focus on quality is also crucial. This involves setting high standards, establishing efficient processes, and ensuring that the team members have the necessary skills and resources to deliver a quality output. By focusing internally, we can create a culture of excellence and continuous improvement.

    3. Quality should be considered from the beginning of the project: Quality should not be an afterthought; it should be integrated into the project right from the start. By considering quality at the beginning, we can plan and design processes that prioritize quality, identify potential risks, and establish metrics to measure and monitor quality throughout the project lifecycle.

    4. The execution phase of a project is the most critical to achieve quality targets: While quality should be considered from the beginning, the execution phase is where the rubber meets the road. It is during this phase that the project is implemented, and any deviations from the quality targets can have a significant impact on the final outcome. Therefore, it is crucial to pay close attention to quality during the execution phase to ensure that the project meets the desired quality standards.

    5. Quality issues should be discussed openly to find corrective actions: Open and transparent communication is essential when it comes to addressing quality issues. By discussing quality problems openly, team members can collaborate to identify the root causes, brainstorm solutions, and implement corrective actions. This fosters a culture of learning and improvement, ultimately leading to better quality outcomes.

    6. Quality problems should be hidden from customers and possibly also managers: This statement is not aligned with the principles of transparency and trust. Hiding quality problems from customers or managers can lead to further issues down the line, erode trust, and damage relationships. It is important to address quality problems openly and honestly, involving stakeholders in the process to find solutions and prevent similar issues in the future.

    7. People are keen on producing quality outputs: It is generally true that people take pride in their work and strive to produce quality outputs. When individuals are motivated, engaged, and empowered, they are more likely to deliver high-quality results. By creating a supportive environment, providing the necessary resources, and recognizing and rewarding quality work, we can harness this innate desire for quality and drive better outcomes.

    8. Team members do not produce quality outputs without close supervision: While supervision and guidance are important, it is not accurate to assume that team members cannot produce quality outputs without close supervision. With proper training, clear expectations, and a supportive work environment, individuals can take ownership of their work and deliver quality outputs independently. Trusting and empowering team members can foster a sense of responsibility and accountability, leading to better quality outcomes.

  357. I agree with the points that; quality should be discussed with the customer at the fist meeting, it should be the main focus of the team, quality issues should be discussed with the customers and not hidden from them.

  358. With my present experience in the pharmaceutical world i agree with all the statement mentioned above.

  359. From my manufacturing experience, i would agree with points 1, 3 and 5. Points 7 and 8 depend on whether the organization imbibes quality as a value. Quality is culture as this is surely important for organizations that see it as such regardless of whether it is operations, engineering or projects.
    I would disagree with point 2 because for quality to be a value in an organization, it has to be first cultural. While it must first be internalized, it should eventually transcend across all employees, stakeholders and even project teams.
    While point 4 is true, i am of the opinion that planning, sourcing amd even team selection are crucial for achieving quality goals.

  360. 1. Quality should be focused on customer’s needs: Agree.
    2. Quality is focused internally: Agree.
    3. Quality should be considered from the beginning of the project: Agree.
    4. The execution phase of the project is the most crucial to achieve quality targets: Not entirely correct as project lifecycle culminates to its overall quality during the execution phase. Quality is as cost at every phase of the project lifecycle.
    5. Quality issues should be discussed openly to find corrective actions: Quality issues are sensitive issues and should be discussed within the project team and wisely.
    6. Quality problems should be hidden from customers and possibly also managers: From customers, yes. Any communication of quality issues with customers should be done strategically to protect the customer and also the organization. Quality problems should never be hidden from the managers.
    7. People are keen on producing quality outputs: Agree.
    8. Team members do not produce quality outputs without close supervision: Strongly disagree for an experienced project team.

  361. I agree with 1,3,4 & 5. Ultimately i believe ethics has a large role in delivering quality projects. Companies that consistently deliver quality projects, you will find have a strong ethics which is robustly adhered to.

  362. An Igbo adage says, when a road is good, it’ll be worth passing through a second time.
    The quality of service render would determine is a client should return for more, or look elsewhere.

  363. Quality should largely be based on users’ needs, the company’s ethics, and meeting up with the regulatory standard. Making quality a priority helps the company to gain market control and carve a niche for themselves in the industry

  364. As the saying goes, a happy customer is a good product which will make the customer come back.
    Every customer whose needs are met, consider such product or service a qualuty one.

  365. every customer whose needs are met, consider such product or service a qualuty one.
    Quality shoyld be considered from the beginning of the project.

    These 2starements stand out for me

  366. Quality should be considered from the project’s inception

    Per different definitions of quality we found that it is about ” Overall characteristics of a product or service that fulfil the requirements of a customer. We also learned that the quality is interrelated with time and scope of the project. This implies that all processes implied in the project life cycle should align with the resources (Cost) , time allocated to tasks in order to produce the quality product. The meaning of the above is that the quality of a product is at the center of any processes involved as it determine what resources and time to allocate to produce it.

  367. 1. Quality should be focused on customer’s needs: Agree.
    2. Quality is focused internally: Agree.
    3. Quality should be considered from the beginning of the project: Agree.
    4. The execution phase of the project is the most crucial to achieve quality targets: Not entirely correct as observing quality at the different phases of the project lifecycle culminates to its overall quality during the execution phase. Quality is as crucial as time and cost at every phase of the project lifecycle.
    5. Quality issues should be discussed openly to find corrective actions: Quality issues are sensitive issues and should be discussed with wisdom but within the project team, it should be discussed openly.
    6. Quality problems should be hidden from customers and possibly also managers: From customers, yes. Any communication of quality issues with customers should be done strategically to protect the customer and also the organization. Quality problems should never be hidden from the managers.
    7. People are keen on producing quality outputs: Agree.
    8. Team members do not produce quality outputs without close supervision: Strongly disagree for experienced project teams.

  368. In every phase of a project quality should be discussed from the very beginning as this will drive customers to your product once they are satisfied with the quality of the product they will do the marketing of the product without even been paid. I use Sonic burger as an example, the first I had it, it was so delicious because of the finishing they gave the burger when making it. So it comes down to the time, money and invested into it from the beginning and the aim of achieving a quality delicious meal to customers as the forefront of the companies slogan. With that been said quality should be discuss at the begin of a every product with the end users in mind (customers).

  369. Ensuring quality in any project is paramount, although it can be influenced by various factors. Reflecting on the aspects of quality, I concur with the following points:

    (a). Quality should be a primary consideration from the project’s inception. This early focus aids in shaping the scope, developing the project plan, and acquiring the necessary expertise or skills.

    (b). Openly addressing quality issues is crucial for identifying and implementing corrective measures. Creating an environment where quality concerns are openly discussed ensures that everyone is aware of potential compromises and collaborates to identify and rectify issues, allowing the project to progress and be delivered in its optimal form.

    (c). Not all team members or groups require close supervision to produce high-quality outputs. Recognizing the efficiency of team members under different circumstances is vital for effective project management. Some individuals may perform better without close supervision or pressure, and understanding this enables the project manager to handle the team appropriately.

    (d). Concealing quality problems from customers or managers hinders finding effective solutions, especially if the root cause lies in the allocated project resources (such as finance or labor).

    (e). Each phase of a project plays a crucial role in achieving the desired quality outcome. Contrary to the belief that the execution phase is the most important, I contend that the planning phase holds greater significance. During planning, all necessary information, skills, and resources are organized and put in place, ensuring a solid foundation for the subsequent execution phase.

    (f). While quality primarily focuses on meeting customer needs, preserving the reputation of the organization overseeing the project is equally important. Maintaining a positive organizational reputation contributes to overall project success.

  370. Quality should be focused on the customer’s needs. I agree
    Quality is focused internally. I agree
    Quality should be considered from the beginning of the project. I agree
    The execution phase of a project is the most critical to achieve quality targets. Maybe,but Quality should be considered at all ph