Let’s take a look at how Apple creates great examples of products that create positive user experiences and set the standard for similar products offered by competitors:
- The iPhone 5 smartphone used a revolutionary design, with its all-metal case and glass front, giving users a highly usable, quality product that fulfilled the basic functions of a smartphone with the desirable features of luxury and ease of use. [1]
- Apple’s 2012 MacBook Air set new standards for laptop aesthetics by enabling the Apple logo to light up as well as offering users the world’s slimmest laptop design at the time. It left Windows laptops playing catch-up for many years, particularly in the elements of desirable ‘look and feel’. [2]
Apple continues to ensure that creating delight for user experience is present in all its products by setting standards for product design.
Instructions: Describe a good or bad experience with Apple OR any product
Think about products that you have had a good or bad experience with and respond to the questions.
- Reflect on a good or bad experience you had when using an Apple product or another similar product.
- Post your experience in the community discussion group. Why do you think your experience was positive or negative? Provide reasons for your answer.
- Respond to at least one of your peers’ responses to see if anyone experienced the same as you. What do you think of their reasons?
Next, let’s take a look at how you can apply design thinking for your product design and development.
One good experience I had with an Apple product was when I upgraded to a new iPhone. The transition process was seamless, with all my data, apps, and settings transferring over effortlessly. The device’s performance and reliability were top-notch, making it a hassle-free upgrade experience.
Yes I really love it’s performance and reliability.
MY EXPERIENCE WITH XYZ MODEL PHONE
XYZ is a hypothetical name I have given to a phone model that I use presently. Normally, a product experience is specifically targeted at the customers’ experience with the product as a whole and it should guide, educate, and prod users at the appropriate points. The customer needs enough information and setting without distracting them from the task at hand. Product experience is different from Customer experience, which refers to the experience a customer has with the product and its surrounding experiences, and User experience which is more specifically targeted. It focuses on how specific interactions with the product affect the user, with less regard for how the product as a whole does
However, for this discussion, I will intertwine these three experiences as my summative, holistic or overall experience. The big question is “What makes a great product experience?” The answer is not far-fetched, it is the ability of the customer to have a good understanding of how to use the product, how to resolve basic application issues when they arise and how to quickly get help for advanced problems. These are features that excite me in XYZ phone.
Other factors that make the XYZ phone experience an exciting one for me are:
• Easy Onboarding
• Usability and accessibility.
• User interface.
• Features and functionality.
• Information architecture.
• Content strategy, and many more.
I have always had a poor experience with Yahoo mail as compared to Gmail. My Gmail user interphase is quite easy to navigate, and segmented in an appealing manner. The yahoo mail is not. Besides, I get instant mails on my gmail, once a mail is sent. But for yahoo mail, I would have to wait an extra 1 hour for a mail to show up. So, it’s been very frustrating to get OTPs for transactions on yahoo mail whenever I can’t access my gmail.
The product is iPhones in general
It is a known fact that Apple has done a lot when it comes to delivering not just value, but an aesthetically pleasing one at that to their customers, from how sleek their smartphones are, to the quality of their pictures, videos, ease of transferring your files from an old iPhone to a new one, and all the other qualities that make them stand out. However, my most unpleasing experience with them to date is how hot their smartphones get when used for a long time, though one would argue that that’s how you know your phone needs to rest for a while and all.
I hope they can find a solution to the hotness that comes with it, even wearing a patch doesn’t help because the heat permeates through. I have resorted to putting my phone in the fridge sometimes to cool it down when it gets too hot.
I consider that a bad experience, especially since most of their users have the same complaint. As a company that pushes out new products regularly, they need to upgrade in that aspect as well
Me I didn’t ever used it, so no experience about it,
On my side, it’s battery is not useful for use during a lot of activity
The product is Airtel and mtn ,
Reflection:
1. Excellent experience while using both Airtel and Mtn , good about Airtel , the network is not poor but not strong like mtn but at the same has low patronage than mtn
2.calls from mtn to other network is more expensive but there network is every where but other network call to mtn is not expensive and not every where.
3. Mtn data subscription is not durable but other network data subscription are durable
Yea…
I have had this too. MTN network is practically everywhere, allows for easy reach but its data doesn’t last, and its charges are quite high as compared to other networks.
My Really Few Apple Negative Experiences::
*Battery Life: My battery life drains quite faster than it did with my former android device
*Single sim port: it would have been nice if i could fit in 2 different sims in my apple device
The bad experience I had was on Huawei iPad, though it’s a very strong product but, it’s mostly not a layman user friendly.
The product is Amazon fire HD8 tablet
Reflection:
1. Excellent experience while reading ebooks, good colors and comfortable eye reflection
2. Slow device’s response from time to time.
3. Not all Amazon subscription s available in my region
4. Some subscriptions are pricey for where I come from.
5. When I subscribe on LinkedIn I still pay a high amount for ebooks, where I expect it to be less because I am a subscriber.
Most people know that Smart phones are usually upgraded to a better, smarter version.
My bitter experience was when I bought a big phone (as in size) without checking the storage capacity. hahaha, you know what it means, when the new phone is only better than the old one by SIZE.