Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
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Quality in project management is the extent to which project deliverables and processes satisfy stated requirements, stakeholder expectations, and are fit for their intended use.
Based on the definitions — “fitness for use” and “fitness for purpose and conformance to requirements” — I agree with statements 1, 3, 5, and 7. Quality has to start with the customer’s needs, be built in from the beginning, and discussed openly when issues arise because people generally want to do good work. I disagree with 2, 4, 6, and 8: quality isn’t just internal or limited to execution, hiding problems makes them worse, and teams can produce quality without micromanagement when expectations are clear from the start.
I agree with 1, 3, 4, 5, and 7, and disagree with 2, 6, and 8.
I believe quality should focus on the customer’s needs, not just internal standards.
I don’t see quality as only internal—it’s mainly about customer satisfaction.
From my view, quality should be planned from the very beginning of a project.
I think the execution stage is where quality is truly achieved or lost.
I support open discussion of quality issues so they can be fixed quickly.
I don’t agree with hiding quality problems; transparency builds trust.
I believe most people want to produce good-quality work when supported.
I don’t think close supervision is always needed for people to produce quality output.
Quality is a fundamental dimension project scope. Meaning quality is an important focus and work tool in every aspect of a project. Doing without quality in a project is delivering a failed project. How good a project is can be seen in quality delivery. With these view of man I am with the opinion that quality should be considered from the project’s inception
Quality is how well something meets needs, expectations, and standards. Quality is “fitness for purpose”. If it does what it’s supposed to do, reliably, without frustration – it is quality.
Quality refers to the degree to which a product, service, or process meets specified standards, expectations, or requirements. It encompasses attributes like reliability, durability, efficiency, and customer satisfaction. High quality ensures value and consistency, aligning with user needs and industry benchmarks.
QUALITY is an aspect in project management that must be properly put to check while planning for projects, it is the work of the project manager to see that cost, time and quality are manage properly because this are what determines the success of a project