Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality should prioritize the customer’s needs. Consistently delivering high quality deliverables that meets customers needs and wants establish trusts. I agree
Quality should be considered from the project’s inception.
When quality is prioritized as customer’s need, companies enjoy a ton of benefits: more loyal customers, more positive reviews, and more revenue. That’s why focusing on quality as customer’s need is so important.
There are many definitions of quality but in my understanding it it;
Quality is knowing, understanding, and delivering the requirements of a project scope to the closet level of success.
I agree that Quality should be based on customer needs and should be discussed from the start of the project… To be able to identify corrective measures and periodic evaluation should be carried out…
Quality should be considered from the Project’s inception. Everything pertaining the Quality of the Project should be put in place since the beginning of the project and it should be assessed at every phase of the project.
Quality should prioritize the customer’s needs. Consistently delivering high quality deliverables that meets customers needs and wants establish trusts.
Internal processes of an organisation are very important for delivering quality products.
Also, quality issues should involve every member of a project, it should be openly discussed about to avoid errors.
Quality should prioritize the customer’s needs. – I agree
Quality is an internal focus. – I agree
Quality should be considered from the project’s inception. – I agree
The execution phase of a project is crucial for achieving quality goals. – I agree
Quality issues should be openly discussed to identify corrective actions. – I agree
Quality problems should be concealed from customers and possibly managers. – I disagree
Individuals are enthusiastic about producing high-quality outcomes. – I agree
Team members do not produce quality outputs without close supervision. – I agree
The underlying purpose of any project is quality whether good or bad.
Quality must be assessed at each stage or phase of the project (initiation, planning, execution or closure).Quality issues should be discussed openly not only with customers,or managers but with team members.
Having this discussion affects all other aspects of the iron triangle, time, costs, etc. The level of quality is determined by all other factors as highlighted.
Quality should be considered from the project’s inception.The execution phase of a project is crucial for achieving quality goals.
and quality issues should be openly discussed to identify corrective actions.
I think that quality issues should be discussed openly to find corrective actions. Executing a project aims at delivering the planned outcomes on time at within the allocated budget, but it has to be of a certain standard. And if it is seen that the quality doesn’t meet the requirements, it is important to discuss any issue arising and correct same, to avoid disappointing stakeholders such as the sponsor and the end users or consumers.