Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with the statements below about quality
Quality should be considered from the beginning of the project.
Quality issues should be discussed openly to find corrective actions.
Team members do not produce quality outputs without close supervision.
From the statements given, I agree to the below
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality should be considered from the beginning of the project. There should be strong awareness among your team members that quality is very crucial in the project.
Quality should prioritize the customers needs, and this should be considered from the inception of the project
The quality of a product/commodity or service should be all encompassing. It should be seen at all stages of the project and in the end-product as well. Team members should also ensure to put in their best to ensure that quality is maintained at all times as well as the project manager ensuring that this occurs so that at the end a quality good or service is churned out to the consumer, satisfying their needs adequately as well as giving the organisation recognition for being known as one to maintain a high level of quality in all its endeavors both in project execution and service delivery.
Quality should prioritize the customers needs.
Quality should be considered from the projects inception.
Quality issues should be openly discussed to identify corrective actions.
Team members do not produce quality outputs without close supervision.
I wholeheartedly concur that quality needs to be centred on what the client wants since only then can they obtain utility. People, especially those who are end consumers, prefer quality above quantity. Quality should be taken into account from the outset of a project since it will support the company’s values and help it achieve its goals. Quality goods are crucial to the project since, in addition to assembling a dedicated team, project managers are expected to take the company’s objectives, ethics, and values into account. The most crucial phase of a project’s execution is achieving the quality target. “How you start determines how you finish” is the premise of a parable. The way we embark on our trip is determined by how well we start
What differentiates a good PM from others can be measured by the quality of their performance or output. The customer deserves quality and it should be discussed and prepared for before starting a project
Ch14 Team 1
Quality should be considered from the beginning of the project.
Decide what is considered “Quality” for the particular project at hand and what has to be done to reach that standard of quality. And this will rely on the expectations of the client or stakeholder on the project’s outcome.
I totally agree that quality should be focused on customer needs because that is only when they can get utility. People prefer quality over quantity especially those who are final consumers.
Quality should be considered at the beginning of a project because it will help meet up with the company goals and uphold its values. As a Project manager, apart from building a committed team, we are expected to consider the company’s goals, ethics and values hence quality products is paramount in the project.
The execution stage of a project is the most critical to achieve quality target. There is a parable that states, “how you start determines how you finish”. Starting on a good note determines the outcome of our journey.
Quality issues should be discussed openly to find corrective actions. Just like the case study we had, it is important to discuss these issues openly as a team so that ideas and suggestions as to how it can be corrected will be generated to fix it in other to meet our expected goal and target.
Every customer or client demands value for their money and one of the best ways to put this in perspective is giving good quality. So as PM, quality should be prioritize abinitio.