Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Now reflect on the following statements about quality. Which ones do you agree with?
Quality should be focused on the customer’s needs. [Agree]
Quality is focused internally. [Agree]
Quality should be considered from the beginning of the project. [Agree]
The execution phase of a project is the most critical to achieve quality targets. [Agree]
Quality issues should be discussed openly to find corrective actions. [Agree]
Quality problems should be hidden from customers and possibly also managers. [Disagree]
People are keen on producing quality outputs. [Agree]
Team members do not produce quality outputs without close supervision. [Disagree]
-Quality should prioritize the customer’s needs. (Agree)
-Quality is an internal focus. (Agree)
-Quality should be considered from the project’s inception. (Agree)
-The execution phase of a project is crucial for achieving quality goals.(Agree)
-Quality issues should be openly discussed to identify corrective actions. (Agree)
-Quality problems should be concealed from customers and possibly managers. (Disagree)
Individuals are enthusiastic about producing high-quality outcomes. (Agree)
-Team members do not produce quality outputs without close supervision. (Disagree)
Quality should be considered from the beginning of a project
As the term suggests is all about managing quality in services. When it comes to project management, ensuring desired quality is the goal. The project delivery should ensure quality management. Here, quality doesn’t always mean perfection and high quality services, but maintaining consistency in quality across projects. The quality to be maintained in a project is decided by the stakeholders, owners and clients of the project. Quality standards are also defined based on organizational values and standards. A quality management process is introduced in a project towards quality planning, quality assurance and quality control as the term suggests is all about managing quality in services. When it comes to project management, ensuring desired quality is the goal. The project delivery should ensure quality management. Here, quality doesn’t always mean perfection and high quality services, but maintaining consistency in quality across projects. The quality to be maintained in a project is decided by the stakeholders, owners and clients of the project. Quality standards are also defined based on organizational values and standards. A quality management process is introduced in a project towards quality planning, quality assurance and quality control.
Quality is the totality Of the attributes of goods and services that meet the requirements of buyers and sellers;
1. Quality should prioritize the customer’s needs.(Agree)
2. Quality is an internal focus.(Agree)
3. Quality should be considered from the project’s inception.(Agree)
4. The execution phase of a project is crucial for achieving quality goals.(Agree)
5. Quality issues should be openly discussed to identify corrective actions.(Agree)
6. Quality problems should be concealed from customers and possibly managers. (Disagree)
7. Individuals are enthusiastic about producing high-quality outcomes. (Agree)
8. Team members do not produce quality outputs without close supervision. (Disagree).
Reply
Agree or disagree with the following
1. Quality should prioritize the customer’s needs.(Agree)
2. Quality is an internal focus.(Agree)
3. Quality should be considered from the project’s inception.(Agree)
4. The execution phase of a project is crucial for achieving quality goals.(Agree)
5. Quality issues should be openly discussed to identify corrective actions.(Agree)
6.Quality problems should be concealed from customers and possibly managers.(Disagree)
7. Individuals are enthusiastic about producing high-quality outcomes.(Agree)
8. Team members do not produce quality outputs without close supervision.(Disagree).
Quality and excellence go hand in hand.
Everyone must be responsible to a large extent on deciding what standard are acceptable parameters for quality control.
so yes, i agree that from the unset of a project the quality of the product must be in view.
weather or not individual team members can produce quality outcomes depends on the individuals percept to quality and excellence.
I agree with this,
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
People are keen on producing quality outputs.
I think Quality should be internally focused as well as focused on the customer’s needs. An organization that has an internal Quality Standard is well prepared to meet customers needs as it’s priority is ensuring that it does the right thing the first time.
This means that it prioritizes Quality from the conceptualization stage of the project, the planning, resource allocation stage, scheduling, implementation and the execution phase which is the most critical phase of the project where the Quality target and client specification must be achieved to meet customers demands.
There needs to be open discussions with all stakeholders regarding Quality Outputs so that all parties are in sync with decisions made regarding Quality. Quality issues that arise should also be discussed with all stakeholders concerned so that appropriate decisions can be taken by parties concerned.
I think given the right tools for the right environment, the right methods, processes and collaborations, team members are poised to produced Quality Outputs.
Quality is the totality of the attributes of a good or service which meets the requirements of buyers or customer’s quality.
Agree or disagree with the following
1. Quality should prioritize the customer’s needs.(Agree)
2. Quality is an internal focus.(Agree)
3. Quality should be considered from the project’s inception.(Agree)
4. The execution phase of a project is crucial for achieving quality goals.(Agree)
5. Quality issues should be openly discussed to identify corrective actions.(Agree)
6.Quality problems should be concealed from customers and possibly managers.(Disagree)
7. Individuals are enthusiastic about producing high-quality outcomes.(Agree)
8. Team members do not produce quality outputs without close supervision.(Disagree).
Quality is the totality Of the attributes of goods and services which meet the requirements of buyers and sellers;
Which one do I agree with:
1. Quality should prioritize the customer’s needs (agree)
2.Quality is an internal focus. (agree).
3.Quality should be considered from the project’s inception. (agree)
4. The execution phase of a project is crucial for achieving quality goals. (agree)
5. Quality issues should be openly discussed to identify corrective actions.(agree)
6. Quality problems should be concealed from customers and possibly managers.(disagree)
7.Individuals are enthusiastic about producing high-quality outcomes.(agree)
8. Team members do not produce quality outputs without close supervision.(disagree)