Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality should be the first and foremost thing any quality project manager should aim at while carrying out his or her project
The quality of projects you delivered shows the kind of a project manager you are
In any project, quality should be one of the important elements any project manager should aim to achieve. This quality output must be thought of from the project initiation to the closure of the same.
Quality should be a part of the project depending on the customers need if to carry on till the end of the project.
Nkechi Izeji. Cohort 18 Team 6.Quality is a process in production that should be put into consideration from the start to finish. Its something that should be continuously evaluated through out the existence of the project or product.
Quality should be considered from the begin and end of a project work so the result of the project will be successful
Quality should be focused o be the customer’s needs.
Quality should be considered from the beginning of the project.
Quality issues should be discussed openly to find corrective actions.
People are keen on producing quality outputs.
Quality should prioritize customer’s needs on order to avoid confusion at the middle of the project
Quality should be focused on customers needs and also openly discussed to identify certain problems surrounding this quality. And how to solve them
Quality should be considered from the beginning of the project.
Integrating quality considerations from the outset ensures that quality is built into the project, reducing the likelihood of costly rework or quality issues later on.
I agree with the following statements:
1. Quality should be focused on the customer’s needs.
This aligns with the definition of quality as meeting customer requirements and fitness for use.
2. Quality should be considered from the beginning of the project.
Integrating quality considerations from the outset ensures that quality is built into the project, reducing the likelihood of costly rework or quality issues later on.
3. Quality issues should be discussed openly to find corrective actions.
Open communication and collaboration facilitate prompt identification and resolution of quality issues, leading to continuous improvement.
I agree that quality should be focused on the customer’s needs because a customer will appreciate a product or the output of the project according to what he/she needs the producer or project manager to include in.
Also, quality should be considered from the beginning of the project since the quality should be the same for the lifecycle of the project. Moreover, I agree that most of the time, team members should be supervised in order to produce quality outputs because, if not, some may not consider doing good outputs for the project to achieve its objectives.