Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality should also prioritize the customers needs. It should be an internal focus, to provide external perceptions.internslly and externally there are expectations of products with high quality outputs. Team members needs close supervision to produce quality outputs
Quality should be considered from the beginning of the project and also focused on the consumer’s expectations.
Quality should be foused on customers need and also be put into consideration at the beginning of a project.
Theresa ogungbenro
Cohort 18 group 7
Quality should be an internal focus and quality should be discussed from Inception of project. Quality should prioritise customer needs because customer validate whatever your production is
Christopher Nkanta Cohort 18 Team 3
Quality should be focused on the customer’s needs. Yes, all quality products/goods should be focused on the customer because they are the end-user and also the determined of the success of the organization. The Quality of the Organization should also be put into consideration when focusing on quality.
Quality is focused internally. Both Internally and externally
Quality should be considered from the beginning of the project. Yes
The execution phase of a project is the most critical to achieve quality targets. Yes and at this phase goals for the quality should be fully determined at this point
Quality issues should be discussed openly to find corrective actions. Yes
Quality problems should be hidden from customers and possibly also managers. No, it shouldn’t been hidden from the managers. It should be discussed and a solution come up with
People are keen on producing quality outputs. Yes
Team members do not produce quality outputs without close supervision. Yes
Quality should be focused on the customer’s needs. And,
Quality should be considered from the beginning of the project.
Quality should prioritize the customer’s needs and be considered from the projects inception.
Quality should be considered from the beginning of a project
Here are my thoughts on quality:
Quality should prioritize the customer’s needs and form the basis of operations.
Quality is an internal focus that provides an external perception.
Quality should be considered from the project’s inception.
Having quality from inception should be prioritise which is one of those other crucial reasons referers would be made cause what is worth doing is worth doing well, putting in effort on a project with bringing out quality from a particularly project is more like a wasted effort even if it lies on the hands of the client doing what will dent a project shouldn’t be negotiable.