Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with this definition Quality should be considered from the beginning of the project. Before the onset of any project, there should be goals, and of the goals should be to have a quality finished project that will make the customer to keep coming for more or request for your service, so to achieve that it should be discussed from the beginning of the the project to have a quality finished product or service.
I would agree with the following statements:
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
Quality should prioritize the customer’s needs.
Quality should be considered from the project’s inception
Quality issues should be openly discussed to identify corrective actions
The driving force of any project should be the satisfaction of the client and that can only be achieved by delivering quality. And because quality may mean different things to different people, the client’s need at that time becomes quality and as such must be prioritized.
Quality should be focused on the customer’s needs- True
Quality is focused internally- could be debatable
Quality should be considered from the beginning of the project- very important
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions- True
Quality problems should be hidden from customers and possibly also managers- very wrong
People are keen on producing quality outputs-project team should be keen on producing quality outputs
Team members do not produce quality outputs without close supervision- neither true or false
As a project manager quality should be the priority to ensure customer satisfaction hence they will always come back for your services
Emmanuel Osiromhe. As a P.M. the customers satisfaction should be a priority which is why quality should always be a focus. Quality should also be considered from the beginning of a project.
1. Quality should be focused on the customers need.
2. Quality should be considered from the beginning of the project.
3. Quality issues should be discussed openly to find corrective actions.
4. Team members do not produce quality output without close supervision.
Sholanke Olamide
Cohort 18, team 9
As a PM, I will always consider quality at the conception of any project. The moment a project lacks quality, the deliverables might not meet the standards of the client, leading to loss of customer satisfaction.
Quality focuses on customer’s needs.Customer’s satisfaction is paramount in delivery any project. As a project manager, you should be able to meet the needs or expectations of the customer in order to make them happy and attract a positive review of your job.
Every customer, client wants value for their money, and some organizations sees to it that, the quality is given. That’s why some organizations stand out.
Yes, I agree with all that is said about quality! Put quality over money first, then charge for the quality you put ahead, your customers will always come back for more.