Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with the following:
1. Quality should prioritize the customer’s needs.
The goal of every project manager is to get the job done and satisfy the client. The client would definitely want quality and the PM and the team should be able to deliver that.
2. Quality should be considered from the project’s inception.
In the planning of the project, quality should be included as mission or vision of that project.
3. The execution phase of a project is crucial for achieving quality goals.
After planning the project, during execution, quality should be adhered to in order to deliver.
4.Quality issues should be openly discussed to identify corrective actions.
5.Team members do not produce quality outputs without close supervision
Not all team members care about the quality of the project, its left to the PM to supervise and advice.
I’ll go with the following thought above. And my reasons are:
1. Customer-Focused:
Addresses the needs, expectations, and preferences of customers.
2. Adherence to Standards:
Complies with established specifications or industry benchmarks.
3. Dependability and Consistency: Functions reliably over time without defects or failures.
4. Ongoing Improvement:
Aims to enhance processes and outcomes continuously.
5. Suitability for Use:
Ensures the product or service meets its intended purpose effectively.
Quality must be prioritised and considered from the beginning of the project. Quality should be the basis for executing a project and the golden rule towards the delivery of projects. The project manager as a matter of responsibility must ensure and manage quality assurance,and deliver on quality.
Therefore, the concept of quality is such that fits, meets and conforms to the overall expectations. Quality summarises Client satisfaction. Satisfaction in this context simply means that the outcome meets its target.
I feel:
Quality should be focused on the customer’s needs.
Quality is focused internally.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Quality problems should be hidden from customers and possibly also managers.
1. Quality issues should be openly discussed to identify corrective actions.
2. Quality issues should be discussed openly to find a corrective approach or solution.
3 .Team members do not produce quality output without close and strict supervision meaning that having a team lead is very important good quality outputs.
4 The execution phase of a project is critical to achieve quality targets.
5. Quality should be focused on the customer’s needs.
6. Quality should be considered from the beginning of the project.
7. quality should be considered from the start of the project.
I agree with the following;
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. Quality issues should be openly discussed to identify corrective actions.
4. Team members do not produce quality outputs without close supervision.
Reasons;
1. Customers’ needs should be prioritized in quality since they are the users of the product after all and their satisfaction is an indices that the project was successful.
2. Quality should be considered from the inception of the project and not at the end.
3. Issues with quality should be discussed to identify corrective actions and how to move forward/make the project better.
4. More often than not people need close supervision from superiors especially, to be able to deliver the quality of work that is desired.
I agree wit the following:
Quality should prioritize the customer’s needs.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
reasons
while i understand that some customers do not actually know quality and what may be good enough, customers are always right in the matter of choice so says the quote, whatever quality the customer needs or has budgeted for should be what they get, if you discover that their choice is beneath or above your standard or what you can deliver, you can refer them elsewhere .
This further explains why quality should be discussed at the very inception of the project and openly too.
Execution is the test of a lot of things especially quality, take for example a building project, what is in the building plan or design maybe different from what is onsite while execution is ongoing.
I would have agreed with 8 if “sometimes” was added to the statement. for a building project especially in some scenarios where some site workers and engineers are fraudulent and mischievous, without proper and strict supervision, substandard materials may be used and the outcome will be a building that will not stand the test of time, however in a tech, IT, electronics, or digital space, developers can deliver quality without being directly supervised because they understand company policy, protocols and values.
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team 9 cohort 19
1. Quality should prioritize the customer’s needs
2. Quality issues should be openly discussed to identify corrective actions.
3. Quality should be considered from the project’s inception
Reasons
1. Customers’ needs should be prioritized in quality since they are the users of the product after all their satisfaction is all that matters for the project to be a successful one
2. Quality should be considered from the inception of the project and not at the end.
3. quality issues should be discussed to identify corrective actions and how to move
forward and make the project better.
I agree with the following statements:
* Quality issues should be discussed openly to find a corrective approach or solution.
* Team members do not produce quality output without close supervision meaning that having a team lead is necessary for quality outputs.
* The execution phase of a project is critical to achieve quality targets.
* Quality should be focused on the customer’s needs.
* Quality should be considered from the beginning of the project.
Every costumer demands and deserve good quality products and services for their investments. In Liu of this
1. Quality should be discussed on customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieve quality targets.
Quality
4. Quality issues should be discussed openly to find corrective actions.
5. Team members do not produce quality outputs without close supervision.
A team will require a lead to bring about a worthy outcomes for an investment.
Over confidence can also contribute to bad output among workmen on duty.
Monotony is another challenge to bad outcome.
I concur with the idea of quality being considered from the project’s inception and quality issues should be openly discussed to identify corrective actions.
I’ll go with the above thought. And my reasons are:
1. Customer-Focused:
Addresses the needs, expectations, and preferences of customers.
2. Adherence to Standards:
Complies with established specifications or industry benchmarks.
3. Dependability and Consistency: Functions reliably over time without defects or failures.Ongoing
4. Improvement:
Aims to enhance processes and outcomes continuously.
5. Suitability for Use:
Ensures the product or service meets its intended purpose effectively.