Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality should be focused on the customer’s needs.
Quality is focused internally.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Quality problems should be hidden from customers and possibly also managers.
People are keen on producing quality outputs.
Team members do not produce quality outputs without close supervision.
Quality is fitness to purpose. According to the definition these are statements I agree with.
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. Quality issues should be openly discussed to identify corrective actions.
Quality has to meet the requirements of the buyer or customer.
Adekemi Taiwo
Cohort 20 Team 1
Quality refers to the standard of goods or services as measured against other similar goods or services. Quality is a fundamental dimensions of project score
Think, when we talk about quality it imply standard. A project manager should posses such a standard in handling his/her project to customer. Having or creating a quality plan help you as a project manager to get exactly what you desire between your customer/client. Quality is very crucial and essential if any projects must succeed and yield it result. It is the quality that keep you in check as a project manager and when you lack that quality it become futile and a waste.
I think Quality should be considered at the beginning of every project.
The Quality of a project gives it a new name.
It can be joined with the result of the project.
Why should a project be successful and yet have a bad quality?
For example: The quality of a material for the production of an outfit determines if the outfit will retain its appearance for a long time.
Yes the end goal is to make an outfit but if the quality of the material used is poor, it will only be worn once and that does not put a good name out for the cloth brand.
On the other hand, if the material is good, the cloth will definitely be worn more than once which will give the brand a good name.
Any project that lack the required quality is a complete waste of time and cost. You lose your credibility as a professional Project Manager.
I think a project should always be about meeting a particular need of the customer, and so quality should play an important role during the planning stage.
Quality should not be compromised, and when issues come up, the Project Manager should be transparent with the client and other stakeholders, so that corrective measures should be sought as early as possible.
Quality refers to the standard of goods or services as measured against other similar goods or services.
I agree with the third statement. Quality should be considered from the project’s inception.
Akinwale Shukuroh
Team 09 Cohort19
I strongly believe and agreed with the following
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieve quality targets.
4. Quality issues should be discussed openly to find corrective actions.
5. People are keen on producing quality outputs.
I agree with all the points listed above except number six because you’ll be needing customer feedbacks expecially to no if a product is of a good impact. This is a criterion that would lead a particular project to success.