Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality in a work should be something to put as priority. I agree on the fact that quality should be put in consideration from the beginning of every project work..
This enables the teams achieve a successful work when carry out a project work..
Quality should be considered from the beginning of the project
Quality is used to ensure that a project meets its objectives and satisfies the needs of its stakeholders.
Characteristics of quality are:
Smart, measurable, achievable, relevant, and time bound.
Quality must be considered before starting a project because;
It helps improve efficiency and is incorporated into the plan from the beginning to help streamline processes, reduce errors and improve productivity.
It ensures that the project meets customers needs and expectations resulting in customer satisfaction.
It helps to identify and address issues related to quality cost, repairs and prevent waste.
By incorporating quality into the project, it ensures that the required standards are met, results are delivered on time.
Quality should be the identity of the company and should be considered from the inception of the project and it should also take into consideration its customer’s needs
I firmly believe that incorporating quality from the very beginning of a project is not just important, but should be deemed a primary prerequisite. This foundational approach ensures that every aspect of the project is meticulously crafted to meet high standards. Moreover, it is essential that the quality of the project is in harmony with the customer’s needs and expectations, ensuring their satisfaction is prioritized throughout the development process. This alignment not only helps in delivering a successful project but also builds long-term trust and loyalty with the customer.
Quality should be considered from the inception of the project. This would give you an edge over competitors.
1, The execution phase of the project is crucial for achieving quality goals.
2,Quality should be considered from the project inception.
3, Quality should prioritise customer’s need.
I agree that;
*Quality should be focused on the customer’s needs: understanding customers needs and expectations is crucial to delivering a high-quality product or service
*Quality should be considered from the beginning of the project
*Quality issues should be discussed openly to find corrective actions
*People are keen on producing outputs
And I disagree with;
*Quality is focused internally
*The execution phase of a project is the most critical to achieve quality targets
*Team members do not produce quality outputs without close supervision
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements:quality as defined by APM (2019, p. 214).
Going by this definition these are the statements that expresses quality:
1.Quality should prioritize the customer’s needs.
2.Quality should be considered from the project’s inception.
3.Quality issues should be openly discussed to identify corrective actions.
4.Team members do not produce quality outputs without close supervision.
1. Quality should prioritise the customer’s needs
2. Quality should be considered from the projects inception
3. Quality issues should be openly discussed to identify corrective actions.
1. Quality should be considered from the projects inception
2. Quality should prioritise the customer’s needs
3. Quality issues should be openly discussed to identify corrective actions.
These are the points I agree with
Quality should mainly be focused on customers needs