Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality, to me, is all about meeting the customer’s needs and ensuring the product or service is fit for its purpose. I strongly agree that quality should be customer-focused and embedded from the start of any project—waiting until execution can jeopardize meeting quality targets.
I also believe in fostering openness about quality issues; discussing problems allows for timely corrective actions, which is far more productive than hiding issues from customers or managers. Teams are generally motivated to produce quality outputs, but providing clear expectations and guidance is crucial for success.
Quality is the fundamental thing in a project’s scope and so it should be considered from the inception of a project.
Also the project team should be enthusiastic about producing high-quality outcome as it helps to boost the brand.
Lastly, quality should prioritize the customer’s needs as their feedbacks contributes to the brand’s profits / loss as smell as overall societal impact.
From the statements above, Quality should prioritize the customer’s needs: the main aim is to satisfy your customers so considering the quality that the client needs is very important.
I also agree with the fact that quality should be considered from the beginning of the project so you won’t exceed the cost and time allocated for the project.
Quality issues should be openly discussed to identify corrective actions which is important.
Quality in project management is very crucial and important,so as a project manager you must consider quality before starting the project.
From the statements above, Quality should prioritize the customer’s needs: the main aim is to satisfy your customers so considering the quality that the client needs is very important.
I also agree with the fact that quality should be considered from the beginning of the project so you exceed the cost and time allocated for the project.
Quality issues should be openly discussed to identify corrective actions which is important.
Quality in project management is very crucial and important,so as a project manager you must consider quality before starting the project.
Quality should be focused on the customer’s needs.(Agree)
Quality is focused internally.(Do not Agree)
Quality should be considered from the beginning of the project.(Agree)
The execution phase of a project is the most critical to achieve quality targets.(Agree)
Quality issues should be discussed openly to find corrective actions.(Agree)
Quality problems should be hidden from customers and possibly also managers.(Do not Agree)
People are keen on producing quality outputs.(Do not Agree)
Team members do not produce quality outputs without close supervision. (Agree)
Quality is key! In product management, it’s essential to ensure that your product meets the highest quality, reliability, and performance standards. This builds trust with your customers and sets your product apart from the competition.
Quality is essential which should be priority of creating a customer’s need.
Quality products is essential for long term profits.
*Quality should be considered from the beginning of the Project inception.
In my over 10 years experience in Logistics/Material coordination with the oil and gas sector I have come to understand that it is very important to consider Quality of all deliverables that will be used for an upcoming project. It saves time and cut off on extra costs.
Quality should absolutely be focused on the customer’s needs:Customer-centric quality ensures that the product or service meets or exceeds customer expectations. Aligning quality with customer needs drives satisfaction, loyalty, and long-term success.
I agree that quality should be considered from the beginning of the project as quality must be integrated from the planning phase to prevent costly rework, delays, or defects later.
Quality issues should be discussed openly to find corrective actions because transparency is vital for improvement.
In my persuasion, quality is strictly dependent on the customers needs; which is in line with the definition as “fitness of use and ensures that the project deliverables meet the customers satisfaction/requirements “.
Quality issues should be discussed openly to find/achieving corrective actions. And also be considered from the beginning of a project. As people are keen on producing quality outputs.
Agreeably, quality shouldn’t be focused internally and shouldn’t be seen at the execution phase of a project as the most critical to achieving quality. It’s problems shouldn’t as well be hidden from customers and possibly also managers. Or as though members do not produce quality outputs without close supervision.