Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality over quantity and even in time of delivering a project
Quality should be prioritize all the time
quality should be considered in the first place and it should be focused on customer’s needs
In my opinion I agree with quality should be focused internally
Because good internal management minimizes waste and unnecessary spending
Musa Esther Ojonugwa
Quality is meeting or extending stakeholders expectations,requirements and standards.
From the listed statement, i agreed with:
1. Quality should be considered from the project’s inception.
2. Quality should prioritize the customer needs.
3. Quality issues should be openly discussed to identify corrective actions.
Christopher otu cohort 27 Team 3
Quality should be considered from the beginning of the project
Quality should be focused on customer’s need
Quality, in my own opinion, is the satisfactory attribute found with a project upon completion. It is the extent in which a product/project meets required standards and level of customer’s satisfaction. The customer/final consumer should be the top priority when determining a product’s quality.
Olaleye Jumoke Blessing
In the context of a project, quality refers to how well the project meets its objectives, requirements, and stakeholder expectations. It encompasses various aspects, such as:
– Meeting specifications and standards
– Delivering the desired outcomes and benefits
– Ensuring reliability, performance, and functionality
– Adhering to timelines, budget, and resource constraints
– Satisfying stakeholder needs and expectations.
Njoku Chiwunma Colette
Quality is delivering a product or project that fulfills the agreed-upon standards and specifications, ultimately achieving the project’s objectives and creating value.
It should be made to satisfy customers’ needs.
Quality is when your product or projects meet with the organisational goals, criteria for the service and meets the end-users satisfaction.
From the onset of the projects, quality should be at the heart of all phases of the project as it is the expected outcome.