Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
OMAH EUCHARIA CHINENYE
I agree with these;
*Quality should be focused on the customer’s needs.
*Quality should be considered from the beginning of the project.
*Quality issues should be discussed openly to find corrective actions.
Iagree that quality should focus on the customer’s needs. It should be considered from the start of the project. The execution phase is critical for meeting quality goals
Quality control refers to the totality of attributes of a good or service that meet the requirements of buyers or customers for quality.
Fitness for purpose and degree of conformance of the output of a process or the process itself to requirements.
-Quality should be focused on the customer’s needs.
-Quality is focused internally.
-Quality issues should be discussed openly to find corrective actions.
-Quality problems should be hidden from customers and possibly also managers.
-Quality should be considered from the beginning of the project.
-People are keen on producing quality outputs.
-Team members do not produce quality outputs without close supervision. and
-The execution phase of a project is the most critical to achieve quality targets.
However, the results of the project are influenced by balancing time, cost, and quality.
I agree with these:
Quality should be focused on customer’s needs
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Team members do not produce quality outputs without close supervision.
Quality refers to the total satisfaction of a customer by the goods or services you offer, and meeting their expectations or surpassing them
I agree with quality being the customer needs, agreed internally and externally, considered from the beginning, discuss ling it for corrective measures and the execution phase is an important aspect of delivery quality.
I agree with these:
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
I agree that quality should be priorized based on customer’s need and that quality should be an internal focus and also external as well.
Quality should be openly discussed to identify corrective actions and also be documented, with that we will know our success criteria
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