What is quality [PM Course discussion]

Various definitions of the concept of quality have been put forward.

One generic definition (Pass, 2006b) is as follows:

The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.

This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).

This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):

The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.

Now take a moment to consider the following statements about quality. Which ones do you agree with?

1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions.
6. Quality problems should be concealed from customers and possibly managers.
7. Individuals are enthusiastic about producing high-quality outcomes.
8. Team members do not produce quality outputs without close supervision.

Share your thoughts on these statements in the discussion section below.