Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Can you be more specific about the content of your article? After reading it, I still have some doubts. Hope you can help me.
The statements agreed upon are:
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Individuals are enthusiastic about producing high-quality outcomes.
I would say 1 & 3. Quality should prioritise customers needs and it should be considered from the projects Inception.
So here’s what I will do:
A – Agree, NA – Not Agree, NS – Not Sure
1. Not Agree
2. Not Sure
3. Not Agree
4. Agree
5. Agree
6. Not Agree
7. Agree
8. Not Agree
Quality should care about customers needs and interest. This is most efficient way to maintain the sustainable of quality.
Hi I’m Ngozi and I think quality should be focused on the beginning but f the project and the customer’s needs
Quality for me should be set at a standard within the team as customer’s satisfaction. With this being achieved, our organization will be recommend for more projects in future.
For me quality should focus more on the customers need as every team member should pay a close attention to their work to come about with a high quality product at execution
Quality should prioritize the customer’s needs. For us to maintain quality, customers has to be put in the know the importance of quality