Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
These are the following statements I agree with about quality:
1.) Quality should prioritise the customer’s needs.
2.) Quality is an internal focus.
3.) Quality should be considered from the inception of the project.
4.) The execution phase of the project is crucial for achieving quality goals.
5.) Quality issues should be openly discussed so as to identify corrective issues.
1. Quality should prioritize the customer’s needs.
– Agree: Prioritizing the customer’s needs is fundamental to delivering a product or service that satisfies their requirements and expectations. Customer satisfaction is a key aspect of overall quality.
2. Quality is an internal focus.
– Disagree: While internal processes are crucial for achieving quality, the ultimate focus should be on meeting external requirements and satisfying customer needs. Internal processes are a means to an end, and they should align with external quality standards.
3. Quality should be considered from the project’s inception.
– Agree: Quality should be a consideration from the very beginning of a project. Planning for quality ensures that it is integrated into all phases of the project life cycle, preventing issues and rework later on.
4. The execution phase of a project is crucial for achieving quality goals.
– Agree: Execution is a critical phase where the planned quality measures are put into action. It’s where the actual product or service is created, and if quality is not maintained during this phase, it can significantly impact the final outcome.
5. Quality issues should be openly discussed to identify corrective actions.
– Agree: Open communication about quality issues is essential for identifying root causes and implementing corrective actions. A transparent approach helps prevent recurring problems and fosters continuous improvement.
6. Quality problems should be concealed from customers and possibly managers.
– Disagree: Concealing quality problems can lead to a loss of trust and satisfaction among customers. Transparent communication about issues, along with proactive solutions, is essential for maintaining credibility and addressing concerns promptly.
7. Individuals are enthusiastic about producing high-quality outcomes.
– Agree: Enthusiasm for producing high-quality outcomes is often linked to a sense of pride, job satisfaction, and commitment to delivering value. Motivated individuals are more likely to contribute positively to achieving quality goals.
8. Team members do not produce quality outputs without close supervision.
– Disagree: While supervision can be beneficial, a well-structured and motivated team can often produce quality outputs independently. Trusting team members and empowering them with the right tools and processes can lead to a culture of self-motivation and responsibility for quality outcomes.
I literarily agreed with the statement that “quality should be considered from the project’s inception” this is very paramount and speaks a lot about the project scope, resources allocation, management and completion time. Project quality is the selling point to both customers and other stakeholders. and when focused at the beginners it considers various stakeholders interest
These are the following statements I agree with about quality:
1.) Quality should prioritise the customer’s needs.
2.) Quality is an internal focus.
3.) Quality should be considered from the inception of the project.
4.) The execution phase of the project is crucial for achieving quality goals.
5.) Quality issues should be openly discussed so as to identify corrective issues.
6.) Team members do not produce quality outputs without close supervision.
7.) Individuals are enthusiastic about producing quality outcomes.
Quality should be focused on the customer’s needs. Quality is focused internally. Quality should be considered from the beginning of the project. The execution phase of a project is the most critical to achieve quality targets. Quality issues should be discussed openly to find corrective actions.
Quality is fundamental of of project scope, thus; i agree with the following:
Quality should prioritize the customer’s needs.
Quality is an internal focus.
The execution phase of a project is crucial for achieving quality goals.
Quality should be considered from the inception of the project.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
QUALITY?
quality is the core foundation to which a software tester is evolved around, Product testing is a task carried out to ensure products or services meets users requirements , and meets up certain criterias ; form Usability, Functionality,and Performance.
1. Quality is an internal focus. Disagreed. Beyond internal, quality exhibits the worth of a project
2. Quality should prioritize the customer’s needs. Agreed. This gives the customers the value for their projects
3. Quality should be considered from the project’s inception. Agreed. This will give adequate and proper cost for the worth of the project.
4. The execution phase of a project is crucial for achieving quality goals. Agreed. This is actually proper assessment of the project.
5. Quality issues should be openly discussed to identify corrective actions. Agreed. This is to both the client and team members along in the project.
6. Quality problems should be concealed from customers and possibly managers. Disagreed. Quality is business of all partners in the project.
7. Individuals are enthusiastic about producing high-quality outcomes. Disagreed. In a project, individuals are always interested in project delivery within specified time at a minimal cost.
8. Team members do not produce quality outputs without close supervision. Agreed. They always factor cost into quality which if not properly supervised quality output will reduce.
Thank you for your time
I agree with the following
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
I agree with a few point outlined above, such as;
1. Quality should priortize the the Customers needs, such that a project is only considered done and successful when it meets the quality demand of the customers.
2. Quality should first be internalized among team members, as until the team understand this and build a value system around quality, projects might be jorpardized over a long run.
3. The definition of quality for one project differs from one another, so Quality must be specific with each project, even as there must also be a general standard that must be followed across board.
4. Amongst all other phases, the execution phase is critical as all that was discussed at the intial phase must be followed strictly to achieve a successful project and with this being said, no phase should be jorpardized either as they all play specific roles in ensuring the progress and success of the project.
5. Openness on quality discussion should be encouraged as it gives room for more suggestive, corrective measures to ensure suitable quality delivery of a project
6. As a manager, supervision is core, as when ignored projects can be brought to ruin, as most team members are profit focused than quality centered. In order to deliver on great quality, it is necessary that proper supervision must be in place.
i agree with the following points about quality, these are major points in consideration for a project manager in an organization or in the event of an ongoing project.
Quality should prioritize the customer’s needs (Know what exactly the customer want and give an outstanding quality job)
Quality is an internal focus. (Yes, this lies on keeping the organizations reputation intact)
Quality should be considered from the project’s inception. (Yea every single aspect should be considered in terms of costing.)
The execution phase of a project is crucial for achieving quality goals. (No phase or processes should be compromised just because of timing and lack of resources)
Quality issues should be openly discussed to identify corrective actions. (yea more ideas and corrective measures could be gotten from searching problems and issues)
Team members do not produce quality outputs without close supervision. (Its a norm will humans, works better under corrective supervision)
regards.