Communicating with stakeholders – DISCUSSION
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Clients/Customer Relationship management involves having good communication skills which determines how Stakeholders gets involved or not in the realization of a project. Note that the absence of regular updates and feedbacks can make stakeholders less involved in a project which may lead to its abrupt end.
Ibilola Obalaja Team 5
Regular communication with the stakeholders makes them feel as part of the project and regular feedback helps ease whatever doubt they may have.
For someone who has worked in an organization with so many sponsors, effective communication is key Sponsors always want to know how the project is running, what is been done, what needs to be done etc.
Also there’s so much truth in the last tip shared, “do not drop bad news in a platform where all your sponsors are”.
I remember a time, we had insecurity issues from cult rival clashes within the project community which resulted to someone’s death, immediately some of the sponsors got to hear of this, some withdrew while some stopped coming to the site because they feel threatened in the environment.
Tamunoiyowuna Obianime
Cohort 16, Team 10
Well, for me they all made sense, as someone in construction industry, having a good road map of communication would not only lead to timely delivery of project but also increased efficiency. A project managers availability should not be joke with. Most time your team you are leading wouldn’t be serious without your presence to command actions. The communication should be timely and feedback should be given to the client or sponsor of the project as the case maybe. In event of change in plans, the charges should be made known to the parties involved and educated properly on how to carry out the new change. There is pre project communication, on the project communication and post project communication, if a project is not performing very well, it’s the duty of manager to think of how to change strategies and communicate with the sponsor accordingly.
Effective communication with your stakeholders as a project manager helps to manage the expectations of your clients and also helps to manage issues when it arises. Communication is the stepping stone for executing a good project. It builds trust among your team and showcase transparency in the project.
Communication helps to ease tension in a project and also give the project manager the insight on the mind and thought of the team members.
Rose Matarise
Communication with stakeholders is very important. it helps to align goals and that outcomes are understood. It also helps to manage expectations of client regarding project timelines, deliverables, budget allocations and anticipated outcome. It builds trust and confidence between the project team and sponsors.
Effective communication is very important in project management,it helps to pass information to different stakeholders.
Strategies for communicating to my stake holders as a medical laboratory scientist(MLS or MedLab Scientist) . Map showing different stakeholders of the HOD medical laboratory Scientist (who is the PM)
(Patients, laboratory Engineers, CMD, Laboratory Scientist/technicians)
It is important to know the different strategies for communicating with your stakeholders. Every stakeholder have the way they want to be communicated to. For patient you communicate showing empathy. For the CMD and laboratory Engineers you have to always be in contact communication with them. Telling the MD some of the laboratory equipment needed and challenges we are facing in the laboratory, so that the appropriate funds/resources can be released. The laboratory Engineers should always be in constant maintenance of every laboratory Mechaines ensuring appropriate QC (quality Control).
Written down communication: this is suitable for project teams , where SOP’s (Standard Operating procedures) are written.This is a written document showing how every lab test is done, this shows how a test is done according to standards of the WHO. This is written by the laboratory Scientists on the bench and signed by the lab manager and HOD. All lab scientist are expected to follow the SOP and if anyone is not comfortable with it, the SOP will be reviewed according to WHO standards during clinical meetings in the presence of the lab manager and the HOD.
Report: we always undergo weekly reports of each bench during Clinical meetings this will help address some challenges and help to show a way forward. This report helps to ensure an accurate test results are being issued to patients by ensuring everyone present the way he/she performs QC before running any test.
Effective communication with stakeholders is key, the project manager needs to communicate daily with clients to achieve the desired goals. To achieve this, the PM have to be clear and transparent about issues, you have to gather feedbacks to understand what is happening in the room incase there might be need for change which must meet up with the timeframe.
Also, effective communication helps to build trust and relationships with stakeholders.
5No doubt effective communiaction with stakeholders is an intergral part of project management. It can only yield best results when both client and the project manager remains transparent and honest with each other. However, some clients can be difficult and opinionated, my suggestions on how to mitigate these type of situations are
1. Talk fluently and clearly, do not use ambiguous terms, it will complicate your idea.
2. Always use relateble examples, drawing, charts, videos/ demo video that can get your point across accurately.
3. Give your clients options, tell them your best option qnd the reason for using that method or approach then let them make their choice.
4. You could always ask your team members or your fellow colleagues in the field for their expert advise or opinions regarding their own experiences. This is where teamwork and networking comes into play.
5. Always expect and welcome constructive criticism from clients, team members. E.g scrum master, design crew etc you can only grow in the field of project management that way.
Lastly, the success of a project starts at the beginning with effective communication which synergies with dedication, good technical and behavioural skills to achieve the desired result which both parties would be proud of.