Communicating with stakeholders – DISCUSSION
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Never bring bad news to the table.
What applied well to me in my organisation is that: don’t be afraid to bring bad news to the table. Let all the issues be address and resolve.
I am too afraid to share any issue on my desk with the management, scared of how they will react and reprimand me.
It makes me to remember this adage: what we don’t want the elder of the family to hear about,he is still the same person that will address it.
What is applicable in my organization is a written down communication. Identify all your stakeholders and communicate your concerns, progress and reports via mail. That way, they can easily make reference to the last update. The Action oriented person, the analytical person, the people oriented person and innovators can all make their contributions in a well documented way.
Never bring bad news to the table
The number one key is communication, just like the video, communicating well at all time will be very helpful in the sense of knowing what to say at the right time and knowing the type of person each stakeholder is and how they are able to handle any new(good or bad)
It’s important to know your audience and tailor your message accordingly.
It is very safe to Know your stakeholders and tailor your message to them appropriately, in the right order.
I see from the various insights shared here by the three respondents that the most potent strategy or methodology best suited my own workspace would be research of the possible permutations, or ways of solving problems I may have observed on my daily beat of reporting on site, to the table before escalating them. I have learnt tonight that this approach is better, as my direct line manager/HOD is a very analytical. I will ensure I am equipped with almost all of the relevant data required to engage him.
Know your stakeholders and tailor your message to their communication style
I belive it’s important to know your audience. Some stakeholders prefer the bottom line immediately, while others need the background context first. Understanding their communication style helps determine how to frame difficult news effectively.
Don’t drop a bombshell on the table by sharing a bad news first.