Let’s take a look at how Apple creates great examples of products that create positive user experiences and set the standard for similar products offered by competitors:
- The iPhone 5 smartphone used a revolutionary design, with its all-metal case and glass front, giving users a highly usable, quality product that fulfilled the basic functions of a smartphone with the desirable features of luxury and ease of use. [1]
- Apple’s 2012 MacBook Air set new standards for laptop aesthetics by enabling the Apple logo to light up as well as offering users the world’s slimmest laptop design at the time. It left Windows laptops playing catch-up for many years, particularly in the elements of desirable ‘look and feel’. [2]
Apple continues to ensure that creating delight for user experience is present in all its products by setting standards for product design.
Instructions: Describe a good or bad experience with Apple OR any product
Think about products that you have had a good or bad experience with and respond to the questions.
- Reflect on a good or bad experience you had when using an Apple product or another similar product.
- Post your experience in the community discussion group. Why do you think your experience was positive or negative? Provide reasons for your answer.
- Respond to at least one of your peers’ responses to see if anyone experienced the same as you. What do you think of their reasons?
Next, let’s take a look at how you can apply design thinking for your product design and development.
Sometimes ago I bought a Samsung J5 mobile phone with a very attractive design,I was fascinated with it but as time goes on I discover the phone battery was not strong as supposed.
I was so disappointed and devastated that I have to dispose the phone cheaply
True
I can attest to this.
I used a microsoft phone some years back, the experience was not positive, I could barely navigate the phone and the battery life was very bad that I changed it twice.
I would not recommend the product to anyone.
I remember these phones. I never used them but being in IT support, I had to support them. The phones were so bad that their resale value reflected how poorly made they were.
Most Microsoft phones are like that and that was the cause of the reasons they were lost in the market.
I had used a Sony Xperia phone, I love the functionality and the browsing speed but I wasn’t pleased with the rate at which the battery runs down. Then power was not in existence, so I have to buy additional smaller phone for backup.
A product I used that give me positive user experience is Solar light and fan, I saw their Ad on social media then, and decided to try it out, search for their office and purchase it, like 3 years back….. Still enjoying it till now, easy to assemble, no need of engineer, reduce my cost on fuel, it is useful, accessible, usable, delightful and still performing greatly till now.
A product I used was an app called Battery charger doctor, i saw an ad on YouTube and the theme available and colors were very catchy and amazing but upon downloading it was the absolute opposite, it didn’t have the amazing themes I saw on the ad, I deleted immediately.
I had a good experience using Redmi Note 7Pro. From the phone design to the camera quality, to the battery life and functionality. The phone is everything.
Evelyn Edomwonyi
I had a good experience using Redmi Note 7Pro. From the phone design to the camera quality, to the battery life and functionality. The phone is everything
in my case,i am a lover of samsung products.i started with s6 series ,though i had challenges with battery life and constant heat generated by the phone but when i started using advanced versions of samesung,i came to like it more .this is to say the poducts are upgraded every time to meet the needs of end users.Talking about apple products,am not really into them but i can relate they have the same vission with samsung as they both compete the market.
As a Samsung Galaxy S20+ user, I have encountered a few concerns with my device. Firstly, I’ve experienced UI (User Interface) glitches or display issues, where the screen occasionally flickers or exhibits visual artifacts. Additionally, the touchscreen responsiveness can be inconsistent at times, leading to frustrating moments when the screen fails to register inputs accurately. Another area of concern is the camera performance, as I’ve noticed problems with autofocus, blurry photos, or inconsistent image quality in certain lighting conditions. Despite these hiccups, I must say that overall, I am thoroughly enjoying the features and capabilities of the Samsung Galaxy S20+. The device has impressed me with its powerful performance, sleek design, and a plethora of innovative features that enhance my mobile experience.
1. What product did you use?
I used a high-end smartphone from a leading brand.
2. What was your experience with the product?
My experience was very positive. The smartphone had a sleek design, excellent camera quality, long battery life, and a user-friendly interface.
3. What aspects of the product did you like? I particularly liked the camera’s high resolution and various shooting modes, the fast processing speed, the vibrant display, and the seamless integration with other devices and services.
4. Were there any aspects you didn’t like?
The only minor issue was the price, which was quite high, but considering the features and performance, it was worth the investment.
5. Would you recommend this product to others? Why or why not?
Yes, I would definitely recommend this smartphone to others because of its superior performance, high-quality camera, and reliable battery life, which make it an excellent choice for both work and leisure.
Product 2: Budget Headphones (Bad Experience)
1. What product did you use?
I used a pair of budget wireless headphones from a lesser-known brand.
2. What was your experience with the product?
My experience was disappointing. The headphones had poor sound quality, short battery life, and were uncomfortable to wear for extended periods.
3. What aspects of the product did you like?
The only aspect I liked was the wireless feature, which allowed for more mobility compared to wired headphones.
4. Were there any aspects you didn’t like? I disliked the poor sound quality, including muffled audio and weak bass. The battery life was also inadequate, lasting only a couple of hours on a full charge. Additionally, the headphones felt bulky and uncomfortable.
5. Would you recommend this product to others? Why or why not?
No, I would not recommend these headphones to others. Despite being affordable, the trade-offs in sound quality, comfort, and battery life make them a poor choice compared to slightly more expensive but better-performing alternatives.