GENERAL GUIDELINE
- Read the question and then scroll down to the comment section to provide your answers.
- Do not post Ai generated answers.
- Include your Team number to your answer. Eg “Victor Kingsley: Team 3″
Instructions: ANSWER 3 QUESTIONS
This assessment aims to gauge your understanding of the business aspects and practical skills taught in the virtual assistant course. Please answer the questions thoroughly, providing examples where relevant.
Questions:
- Setting Rates:
- Outline at least two factors to consider when setting your hourly or project-based rates as a virtual assistant.
- Explain why having a clear pricing structure is essential for your business.
- Client Management:
- Describe two strategies for maintaining positive working relationships with clients.
- How would you address a situation where a client is dissatisfied with your work?
- Data Security:
- List at least three measures you would take to ensure the confidentiality and security of client data.
- Finding Clients:
- Beyond general job boards, name two effective ways to find clients as a virtual assistant.
- Discuss how your chosen niche(s) might influence your client search strategy.
- Practical Skill Application:
- Choose one skill from the following: email management, calendar management, or social media management
- Describe a step-by-step process detailing how you would perform this task for a client. Include tools or techniques you might use.
Answer to Question no 1
1.Setting rates;
– Consider your monthly expense; you need to know what your monthly expenses are. for example Housing, food, utility, gasoline insurance and others. Will your hourly rate provide a livable way? These are things to consider.
– Consider if the rate is too high or low; when setting rates visible to clients, a VA is meant to meet them at the middle. Rates should not be too low if not clients might not be sure if the VA can get the job done, If it is too high and cannot afford the VA then they tend to look for someone affordable.
1B
A well-defined pricing strategy helps ensure the business generates sufficient revenue to cover costs and achieve profitability. It establishes a foundation for sustainable growth and Profit-making
Answer to Question no 3
3;DATA SECURITY
List at least three measures you would take to ensure the confidentiality and security of client data.
1. Use secured system in all device
2. Use two-way authentication during sign up in any account
3. Use a password manager that offers encryption and decryption processes, analytics for your passwords strengths, automatic password changer and more.
Answer to Question 5
1. Email Management
2 Step by step process
1) Assessing the email
2) Notice Patterns
3) Modify your inbox
4) Creating filters
5) Creating templates
6) Making a habit
7) Creating a process
8) Zero inbox myth
My name is Funmibi, a member of team 2 cohort 9
1. These factors are to be considered when setting rates as a VA:
. Skills and experience
.Industry standards and market rates
While a clear pricing structure is essential for:
– Communicating value to clients
– Accurate project estimation
– Simplified onboarding
– Sustainable business scaling
2. Strategies for maintaining positive working relationships with clients are;
a. Regular Communication: Schedule regular check-ins with clients.
b. Proactive Problem-Solving: Anticipate and address potential issues.
Addressing Dissatisfied Clients will require me to listen actively to the clients complaints, acknowledge and apologize and also Collaborate on a solution
3. Measures I can take to ensure confidentiality and security of clients Data;
I. Encryption: Protect client data with industry-standard encryption.
II. Secure Password Management: Safeguard access to client data.
III. Regular Software Updates: Prevent vulnerabilities with up-to-date software.
Question 3
1) Install the best Anti-virus software
2) Try to use cloud services that are safe.
3). Use secure systems in all devices
Question 4
1) LinkedIn
2) Upwork
My niche will enable me to focus on my target audience (clients) making it easier to render my specialized service.
Question 5
Calendar Management
Steps: Using Google calendar, you can plan out your client life. Also, plan out their business side and break/focus times.
“IFEOMA IGWE- TEAM -5”
Q1) Two factors to consider when setting your hourly or project-based rates as a virtual assistant: –
a) I should research industry trend: by checking fellow VA’s who offer same service as the one i c am offering and their rate.
b) I should consider my livable expenses.
Why having a clear pricing structure is essential for your business.:-
It helps to reduce to negotiation and disputes with your clients.
It makes it easy for your client to decide either to work with you or not.
It also enhances professionalism.
Q3) Three measures I would take to ensure the confidentiality and security of client data include:
a) By installing the best Antivirus / Anti malware software on my computers
b) By making use of Cloud services that are safe.
c) By making use of 2-way authentication during sign up in any account.
Q 4) Beyond general job boards, name two effective ways to find clients as a virtual assistant.
a) Through Direct contact, cold calling, email marketing, by Networking and through referrals.
Discuss how your chosen niche(s) might influence your client search strategy.
My chosen niche will influence my client search because I will have to direct my search toward my targeted audience, that is the industry that are into mu chosen services/niche.
Also, my chosen niche will determine my marketing channels, that is which channel or online platform I would be able to find my potential clients.
Chioma Agbasimalo
Team 1
Question 1 Answer:
1. Skill level and expertise: Consider your level of experience, skills, and certifications. More experienced and skilled virtual assistants can charge higher rates.
2. Industry standards: Research the average hourly rates for virtual assistants in Nigeria and in your specific industry (e.g., social media management, email management, data entry).
Question 1B:
For example
1. In-depth research: I can provide detailed research on a specific topic, including data analysis and summaries. (₦1,000 – ₦5,000 per task)
2. Content creation: I can help with writing articles, blog posts, or social media content. (₦2,000 – ₦10,000 per piece)
3. Language translation: I can translate text from one language to another, including Nigerian languages like Hausa, Yoruba, and Igbo. (₦500 – ₦2,000 per translation).
Question 2 Answer:
Strategy 1
Effective Communication
1. Regular Updates: Keep clients informed about the progress of their projects, including any challenges or successes.
2. Clear Expectations: Establish clear expectations and boundaries, including communication channels, response times, and project timelines.
3. Active Listening: Listen attentively to clients’ concerns, ask clarifying questions, and respond thoughtfully to their needs.
Strategy 2
Proactive Problem-Solving
1. Anticipate Needs: Anticipate clients’ needs and provide solutions before they become major issues.
2. Proactive Approach: Take a proactive approach to addressing potential problems, rather than waiting for them to arise.
3. Collaborative Approach: Work collaboratively with clients to identify and solve problems, rather than imposing solutions on them.
Question 2B:
1. Acknowledge and Apologize: Respond promptly to the client’s concerns, acknowledging their dissatisfaction and apologizing for any inconvenience or frustration caused.
2. Listen Actively: Listen carefully to the client’s concerns, asking questions to clarify their issues and understand their perspective.
3. Empathize: Show empathy and understanding, acknowledging the client’s feelings and validating their experience.
4. Offer Solutions: Offer solutions or alternatives to address the client’s concerns, providing options for rectification or improvement.
5. Analyze the issue: identifying the root cause of the problem and any contributing factors.
6. Implement Changes: Implement the agreed-upon changes or solutions, ensuring that the client is informed and updated throughout the process.
7. Follow-up: Follow up with the client to ensure that the issue has been resolved to their satisfaction, and to gather feedback on the resolution process.
Question 3 Answer:
1. Encryption and Secure Data Storage:
– Use encryption technologies, such as SSL/TLS, to protect data in transit and at rest.
– Store client data in secure, password-protected databases or cloud storage services, such as Dropbox or Google Drive, that have robust security measures in place.
– Use two-factor authentication (2FA) or multi-factor authentication (MFA) to add an extra layer of security to data access.
2. Access Control and Authorization:
– Implement role-based access control (RBAC) to restrict access to client data to only authorized personnel.
– Use secure authentication protocols, such as OAuth or OpenID Connect, to verify the identity of users and ensure that only authorized individuals can access client data.
– Limit access to sensitive data, such as financial information or personal identifiable information (PII), to only those who need it to perform their job functions.
3. Data Protection Policies and Procedures:
– Develop and implement a comprehensive data protection policy that outlines procedures for handling, storing, and transmitting client data.
– Establish incident response plans and procedures to respond quickly and effectively in the event of a data breach or security incident.
– Provide regular training and awareness programs for employees and contractors on data protection best practices, such as password management, phishing detection, and secure data handling.
MERCY ADUGU TEAM 1
ANSWER NO.2
1.MANAGE YOUR TIME:
-Managing your time flexibly as a VA is important. To manage time effectively, block your time per project or clients. This helps a VA to focus on meeting deadlines in order to strengthen relationships with clients.
2.SET YOUR CLIENTS EXPECTATIONS:
– Knowing about your clients wants is important as it helps you set a clients expectations.
-I would schedule a meeting with the dissatisfied client and listen attentively to their concerns. Next i would ask close-ended questions to gain a deeper understanding of their needs and regain control of the situation. I would sincerely apologize and work collaboratively with the client to offer a solution that mets their expectations and resolves their dissatisfaction.
ANSWER NO. 1
1. Research industry trends: search for VAs that offer similar services and check their prices. So you do not underprice or overprice your services.(Use platforms like fiverr to check).
2. Add your living expenses every month: (make a rough estimate of how much you spend monthly. i.e whatever you’re paying for regularly. This can help you decide on service rates.
-A clear pricing structure helps to build trust with clients, this also enables your clients make informed decisions and also helps reduce clients complaints.
ANSWER NO 3.
-Installing the best antivirus or malware software for data protection.
-Using two-way authentication when signing up on any account.
-Using a password manager that offers encryption and decryption processes.
Nwobi Chioma Miracle, Team 7
Question 1:
Two factors to consider when setting an hourly or project based rates as a VA.
– I will consider the cost of living in my area and also the expenses in usage of internet, software subscriptions and my personal financial needs.
– I will carry out a market survey to find out the market rates and competitors pricing for similar services in my region so as to ensure fair compensation.
📌Having a clear pricing structure helps to prevent undercharging between the VA and the clients. It will also help the VA charge based on the value provided rather than time spent. This will help prevent any misunderstandings or lack of clarity in costs.
Question 2:
Two strategies for maintaining positive working relationships with clients.
– Clear and effective communication: As a VA I’ll ensure to regularly respond to messages from my clients promptly and keep them updated on their progress. This will help build trust, prevent misunderstanding and conflicts.
– Reliability: As a VA, I’ll ensure that I will deliver high quality work on time and be consistent in meeting deadlines.
How would you address a situation where a client is dissatisfied with your work:
📌 First I will find out what went wrong and where it went wrong by also giving the client space to explain. I will own up to my mistakes by apologizing and taking responsibility. I will try to fix the problem by scheduling a meeting with my client to resolve the issue and also inquiring on what they feel is the most appropriate way of fixing the problem. I will act on the solution while keeping my client updated and also I will ensure the mistake doesn’t repeat itself again.
Question 3:
List at least three measure you would take to ensure the confidentiality and security of client data.
📌 I will store any sensitive client data in a secure cloud based storage with encryption, e.g Google drive.
📌 I will enable two-factor authentication on all accounts belonging to me and my clients promptly to add an extra layer of security.
📌 I will use a strong unique password for each of my client’s accounts.
Favour Fumnaya Nwanua; Team 4
Question 1
Setting Rates
Outline at least two factors to consider when setting your hourly or project based rates as a virtual assistant.
1. Physical location:
I would consider the area where I live, I would factor the cost of living into my consideration.
2. Expenses:
I would deduct everything I’m suppose to pay for like tax and the rest.
Explain why having a clear pricing structure is essential for your business.
Having a clear pricing structure for your business helps your clients know his/her expectations, it helps the client know what they should expect which in turn helps the project to be clear and concise.
Question 2
Client Management:
Describe two strategies for maintaining positive working relationships with clients.
1. Set your boundaries.
2. Set your clients expectation.
How would you address a situation where a client is dissatisfied with your work?
I would call for a meeting, then apologize for the dissatisfaction. Then I would go ahead and explain what went wrong and why it did.
Lastly I would assure the clients that whatever happened wouldn’t repeat itself, I would also give the client step by step process in how I would fix the problem.
Question 3
Data security
List at least three measures you would take to ensure the confidentiality and security of client data
Answer;
1. Install the best anti-virus or anti-malware software.
2. When a data breach occurs, try to end this process.
3. Try to use cloud services that are safe.
4. Always backup data for files before deleting them from your device.
5. Use two-way authentication during sign up in any account.
Balekan Tomilola: Team 2
Question 1
Two factors to consider when setting an hourly or project base rate as virtual assistant
– Market trend: Check what other Va’s offering the same services as you are charging and compare them to get a stable price
– Consider your day-to-day expenses. Whatever you are charging must be able to cover your expenses like electricity bills, house rent, wifi etc.
Explain why having a clear pricing structure is essential for your business.
It allows for transparency about fees which is important to avoid confusion and mistrust. It also indicates professionalism of the virtual assistant.
Question 2
Describe two strategies for maintaining positive reactions with clients.
-Be accountable and reliable: be responsible for your all decisions and actions towards any given task and make sure you live up to what you said you are capable of doing.
-Perform regular updates with clients:Always keep them up to date with the progress of the projects or tasks assigned to you. This will foster trust amongst your and your clients.
How would you address a situation where a clients is dissatisfied with your work?
I would start by owning up to whatever mistakes I might have made. Then I would set up a video meeting with my client to see where the issue is coming from and to enquire how they prefer to get things done to prevent the same mistake from happening again.
Question 3
List at least three measures you will take to ensure the confidentiality and security of clients data.
-Using a safe, secure and strong password management.
-Using a two-way encryption code
-Regularly updating whatever software I am using.
OKEIBUNO ROSEMARY: TEAM 7.
Question 1.
Two factors to consider when setting an hourly or project based rate as a VA are:
📌Cost of living in my geographical area.
📌A VA‘s rate should be able to pay for administrative expenses and tax.
Having a clear pricing structure helps prevent misunderstandings between a Virtual assistant and the clients. It ensures transparency, builds trust, and sets expectations regarding the scope of work, payment terms, and additional charges.
Question 2
Strategies for maintaining positive working relationships with clients.
📌Effective communication: In this case the VA regularly updates clients on project progress and is also responsive to their inquiries. This practice builds trust and ensures alignment with their expectations.
📌Stating clear expectations: In this case, the VA is clear about what he/she can offer to avoid confusion and of course, arguments.
✨If a client is dissatisfied with my work, the first thing I’d do is schedule a meeting with the said client to have a good conversation to find out what went wrong while working on his/her project.
This way I’d be able to know if the discovery conversation wasn’t clear to me and look for ways to salvage the situation to make my clients aim for hiring me not be defeated.
Question 3
The three measures I would take as a VA to ensure the security and confidentiality of my clients are:
📌Installing the best antivirus or malware software to protect their data.
📌Using two-way authentication when signing up on any account belonging to myself and my clients.
📌Using a password manager that offers encryption and decryption processes, analytics for password strengths, and automatic password changers.
Thank you.
Isuma Fidelis
Group 5. Corhort 9
Questions 3.
Measure to ensure clients confidentiality
– The device must be password
– Always use a a secured device, free from virus
-Installations of anti virus
Question 1
Two factors to consider when setting an hourly or project based rates as a VA.
– I will consider the cost of living in my area which includes cost of Internet, as well as well as other personal needs.
– I will also do a market survey to know the cost of similar services in the market within my region.
📌Having a clear pricing structure helps to prevent you from over charging or undercharging. In this case, VA charged based on the services render rather than the time spent in executing the job.
Question 2:
Strategies for maintaining positive working relationships with clients.
– Communication: As a VA, communication is key between you and your clients to build trust . This will enable you to update them on a regular bases on the level of work done.
– As a VA, I’ll ensure that I will deliver high quality work on or before the agreed time. With that, you build trust and be reliable.
How would you address a situation where a client is dissatisfied with your work:
📌 In a situations where a client is dissatisfied with my services, I will ask what he wants, how he want it and if possible when. If it’s something tedious that needs to be added, I will ask for time extension. I will also apologize if I finds it worthy or if it’s my fault..
1) Setting rates
* Research industry trends i.e check what other V.A’s who provide similar services are charging in a specific area
*Consider your livable wage i.e your total expenses
b)A clear pricing structure helps build transparency and customer trust. This will also help attract the right kind of customer based on their budget
2) Data Security
* By encrypting sensitive data
* By enabling Two-factor authentication (2FA) security system
*By enabling a malware protection system
* By using a password management application like last pass, to store and secure passwords
Joseph Jemimah Wuraola. Team 5
Question 2. Client management
Strategy 1:
1. Active listening: Pay attention to clients’ needs, concerns, and expectations.
2. Clear and concise communication: Provide regular updates, explain complex concepts in simple terms, and clarify any misunderstandings.
Strategy 2:
1. Anticipate potential issues: Identify potential problems and develop contingency plans.
2. Be proactive: Address issues promptly, before they escalate.
Addressing a Dissatisfied Client
1. Acknowledge their concerns: Listen attentively to their issues and acknowledge their frustration.
2. Apologize sincerely: Offer a genuine apology for any inconvenience or disappointment caused..
3. Collaborate on a solution: Work with the client to develop a plan to rectify the issue.
4. Implement the solution: Take prompt action to resolve the issue.
5. Follow up: Check in with the client to ensure that the issue has been resolved to their satisfaction.
.
Question 3. Data security
Measures to ensure the confidentiality and security of client data:
1. Encryption: I will use encryption to protect client data, both in transit and at rest.
2. Firewalls and antivirus software: I will implement firewalls and antivirus software to prevent unauthorized access and protect against malware.
3. Secure passwords and authentication: I will make sure to enforce strong password policies and use multi-factor authentication to ensure only authorized personnel have access to client data.
Question 5. Practical skill acquisition
1. I will set up a new email account or access the client’s existing email account depending on the client preferences
2. Configure email filters and labels to categorize and prioritize emails.
3. Set up email forwarding or auto-response as needed.
4. Sort emails by date, sender, or subject.
5. Delete or archive unnecessary emails.
6. Create folders or labels for specific topics or categories.
7. Identify urgent or important emails that require immediate attention.
8. Respond to emails that require a response, using a professional tone and format.
9. Escalate complex or sensitive emails to the client for review and approval.
10. Set reminders or calendar events for follow-up emails or tasks.
11. Use a CRM (Customer Relationship Management) tool to manage client interactions and email history.
12. Monitor email accounts for spam or suspicious activity.
13. Provide regular email summaries or reports to the client.
Tools and Techniques
1. Email clients (e.g., Gmail, Outlook)
2. Email management tools (e.g., Sanebox, Boomerang)
3. CRM software (e.g., HubSpot, Salesforce)
4. Email tracking tools (e.g., Yesware, Mail)
Mabel Amissah Tawiah: Team 6
1.Factors to Consider When Setting Your Hourly or Project-Based Rates as a Virtual Assistant
A. Skill Level and Experience – Your rates should reflect your expertise, certifications, and the level of experience you bring to the role. If you have specialized skills (e.g., medical transcription, graphic design, or bookkeeping), you can charge higher rates than someone offering general administrative support.
B. Market Rates and Competitor Pricing – Research industry standards and compare what other virtual assistants with similar skills and experience charge. This helps ensure that your pricing remains competitive while also covering your costs and time investment.
Importance of a Clear Pricing Structure
Having a well-defined pricing structure:
Helps set client expectations upfront, reducing misunderstandings about costs and deliverables.
Ensures fair compensation for your time and skills.
Makes your business look professional and organized, increasing client trust and confidence.
2.Strategies for Maintaining Positive Working Relationships
A. Clear Communication – Establish expectations early, provide regular updates, and respond to messages promptly to build trust and transparency.
B. Delivering Consistently High-Quality Work – Meeting deadlines, paying attention to details, and exceeding client expectations help maintain a strong professional relationship.
Handling Client Dissatisfaction
If a client is unhappy with your work:
1. Listen Actively – Allow them to express their concerns fully before responding.
2. Acknowledge and Offer Solutions – Accept responsibility where necessary and propose solutions, such as revisions or adjustments, to rectify the issue.
3. Maintain Professionalism – Stay calm, avoid being defensive, and focus on finding a resolution that satisfies both parties.
4. Data Security Measures
A. Use Secure Passwords and Two-Factor Authentication (2FA) – Protect client accounts and sensitive data with strong passwords and additional security layers.
B.Store and Share Data Securely – Use encrypted cloud storage and secure file-sharing platforms instead of email for sensitive information.
C. Sign Confidentiality Agreements (NDAs) Ensure legal protection for both you and your clients by having clear confidentiality agreements in place.
TITILAYO ACHIEVER GBENGA – TEAM 10
QUESTION 1: Setting Rates
a. Factors to consider when setting hourly rate;
i. Research on Industry Standards: Know about the average rates of virtual assistants in your niche so you can eliminate the factor of underpricing and overpricing.
ii. Understand your wage: Know your expenses and compare them to your pricing, considering whether it matches the bills.
b. Importance of clear pricing structure;
i. A transparent pricing helps to build customers trust
ii. It helps to improve decision making
iii. It helps to avoid misunderstanding and facilitates marketing
QUESTION 3: Data Security
Three measures to ensure confidentiality and security of client’s data
a. Install the best anti-virus / anti-malware software
b. Use safe cloud services
c. Use a password manager that offers encryption and decryption processes, analytics for your password strength
QUESTION 4: Finding Clients
1. Ways to find clients as a virtual assistant
a. Networking on Social Media and Online Communities – Engage with potential clients on LinkedIn, Facebook groups, and niche-specific forums where business owners seek virtual assistants.
b. Direct Outreach – Identify businesses that need support, research their pain points, and send personalized emails offering your services.
2. Ways in which my niche might influence client search strategy
As an Administrative Virtual Assistant, my niche significantly influences my client search strategy by determining where I search for clients, how I market my services, and the platforms I use for outreach and research.
Dorothy Paul
Cohort 13 team 2
Question 1
A) i)I will have to consider my personal cost of living, expenses and benefits when setting my hourly or project based rates as a VA
ii)I will have to consider my pricing strategy and how it aligns with my business goals and target market
B) Having a clear pricing structure will help build trust with clients, it will save you from misunderstanding from your clients through accurate quotations and proposals and helps attracts clients clients that loves transparency and it will boost ones business growth
Question 2
A) Two strategies for maintaining positive working relationships with clients
i) By Effective Communication by regularly keeping clients updated, paying attentions to their concerns, and as well being honest about any challenges and delays
ii)By Building trust through consistency and reliability and as well show concern aand understand my clients difficulties
B)How would you address a situation where a client is dissatisfied with your work
I will acknowledge and sincerely apologies for any inconveniences and dissatisfaction caused then i will review the project and take corrective action and ensure that my revised work meets the clients expectations and my own quality standards in order to ensure continuous positive relationships
Question 3
List at least three measures you would take to ensure the confidentiality and security of client data
i)By using a secured cloud storage services that encrypt data
ii)By using a strong unique password for all accounts and software containing my client data
iii)I wil enable a two-factor authentication and regularly updating my software
Adebayo Qudus Olawale.
16th June 2025.
Victor Kingsley Team 1.
1ai) Skill level and Expertise: your level of experience and specialized skills can impact your rate.
1aii) Industry Standards: make research on what other VAs with similar skills and experience are charging.
1aiii) Clients Budget: Understand the client’s budget constraints and negotiate accordingly.
1Bi) Setting Clear expectations: clients know exactly what they will pay for service.
Bii) Avoid misunderstanding: Reduce disputes over payment amounts or services included.
Biii) Transparency:helps clients plan and allocate resources for VA services.
2ai) Clear communication:Ensure messages are concise, clear and free of jargon.
aii) Meeting Deadlines: Delivery work and services on time and manage expectations.
aiii) Quality Work: Provide high quality services that meets client’s expectations.
2bi) Acknowledge, Investigate, Analyze, Identify the issues,and then offer solutions.
3) Password Protection
Regular backups
Non disclosure agreement (NDAs)
Confidentiality clauses.
Ilaya Lauretta Ejovwoke
Cohort 13
Team 3
QUESTION 1
Outline two factors to consider when setting your hourly or project rates as a virtual assistant.
ANSWER:
A.) Before setting my rate it’s important to research industry trends to find out what other virtual assistant offering same services are charging for their services. This would help me make informed decision as to how high or low my price should be.
B) When setting rates, I also need to put into consideration my monthly expenses such as live in expenses and work related expenses to ensure my rate covers all expenses and something extra for savings. This would help me decide what would work for me.
SUB QUESTION
Explain why a clear pricing structure is essential for your business.
ANSWER:
A clear pricing structure showcase fairness and integrity. And it is a symbol of professionalism. It also symbolizes value. Because, clients tends to associate high price to higher value.
So, a clear price structure would help me to set a price margin that would generate sufficient revenue to cover cost and achieve profitability.
QUESTION 2
Describe two strategies for maintaining positive working relationship with clients.
ANSWER:
A.) Build a consistent communication network by regularly updating clients on task progress, meetings and deadlines etc. And make sure expectations are clearly communicated.
B.) Make sure to meet deadlines and deliverables. This would boost clients confidence and trust.
SUB QUESTION
How do you address a situation where a client is angry.
ANSWER:
I would listen calmly and allow the client state the reason for dissatisfaction, so as to ascertain where the issue emanated from. Whether there was a miscommunication/ lack of clarity about my services, pricing, expectations or service delivery.
Then sincerely apologize if need be and be proactive in offering solutions where necessary.
But if it’s a miscommunication, clearly show and re- communicate expectations and services in the best way possible and seek collaboration
QUESTION 3
List three measures you would take to ensure confidentiality and security of clients data.
ANSWER:
A.) I would use secure password and secure password managers.
B.) Use two Factor Authentication (2FA) as additional layer of security in all my apps.
C.) Use encrypted cloud storage like Google drive, dropbox etc