Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with these statements:
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions.
6. Quality problems should be concealed from customers and possibly managers.
Oro-Oghene Sarah Oyibode.
Team 8, cohort 27.
I agree with the thought that should prioritize customers’ needs since they are the end-users. I believe that quality should be both internally and externally focused because the output is determined by customer satisfaction. The quality of a project should be in grafted from inception as well as the execution phase since it is crucial to achieving quality goals. I totally agreed that quality issues should be discussed openly to identify corrective actions instead of being hidden. Yes every individual push for high-quality output/outcomes, hence, there won’t be need for much supervision, provided they are properly equipped and provided for.
Thank you.
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I believe quality should always prioritize the customer’s needs, since they define whether a product or service is truly fit for purpose. It should also be embedded from the project’s inception, not just during execution, although the execution phase is certainly critical for delivering on those goals. I strongly agree that quality issues should be discussed openly so corrective actions can be taken quickly, rather than hidden, which only leads to bigger problems later. From my experience, most individuals take pride in producing high-quality outcomes when expectations are clear and they are empowered, so close supervision is not always necessary. Overall, quality is both an internal and external focus—it requires strong internal processes but must ultimately be measured by customer satisfaction.
I agree with the following statements about quality:
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Individuals are enthusiastic about producing high-quality outcomes.
These statements emphasize customer-centricity, early consideration, effective execution, transparency, and intrinsic motivation – all essential for achieving quality outcomes.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
I agree with these
Quality should be considered from project inception
The execution phase of a project is crucial for achieving quality goals
Quality issues should be openly discussed to identify corrective goals
Quality is an internal focus