Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Fitness for purpose and degree of conformance of the output of a process or the process itself to requirements makes up Quality
Bearing in mind the four fundamental definitions of quality, that begins with creation of quality plan and ends with quality control.
I agree the quality statements in nos 1,3,4,5,7,and 8.
Especially no3- Quality should be considered from the begining of the project and no 5- Quality should be openly discussed to identify corrective actions.
I’m one person who believes in quality assurance as well as maintaining standards, therefore i agree with statements 1, 3, 4, 5, 7 & 8.But what hit me more is statement number 1: Quality should prioritize the customer’s needs!!!
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality. This reflects on meeting standards and expectations of clients or user of a product or service.
Quality issues should be discussed openly and achieved through feedback and responsiveness.
2. Quality is an internal focus.
Every organization showed prioritize quality. This what makes them stand out among competitors and earn repeat businesses.
3. Quality should be considered from the project’s inception.
Using rescue team discussed earlier, quality is %100 rescue of life and recovery of property. Anything short of it is not acceptable.
5. Quality issues should be openly discussed to identify corrective actions.
Every team show have quality delivery as top priority in product or service delivery. Show it should be discussed as much as possible.
6. Quality problems should be concealed from customers and possibly managers.
Manufacturers call back defective products for the hazard it will pose to the end users. This goes to show the need for mangers and customers to know what they are selling and buying.
8. Team members do not produce quality outputs without close supervision.
This is the place for professionalism and ethics. Every PM should be confident of every team member. If his delivery is not veted, he should be placed under close supervision.
The statements about quality that I agree with are
– Quality should be focused on the customer’s needs.
– Quality should be considered from the beginning of the project.
-The execution phase of a project is the most critical to achieve quality targets.
-Quality issues should be discussed openly to find corrective actions.
– People are keen on producing quality outputs.
– Team members do not produce quality outputs without close supervision.
I agree with the following:
1, 3, 4, 5, 7 & 8
All the statements about quality listed are relatable except “Quality problems should be hidden from customers and possibly also managers”. If Quality problems are not addressed by stakeholders, how do we fix the problems and have quality project outcome?
I agree with the following statements ;
*Quality should be focused on the customers need.
*Quality should be considered from the beginning of the project
* the execution phase of a project is crucial in achieving quality goals
* Quality issues should be discussed openly to identify corrective measures
*Team members do not produce quality output without close supervision
Quality should go through the quality assurance officer and feedback gotten from the customer
I agreed with the following statements…
* Quality should based on customer’s demand
* Quality should be considered and communicated from the inception of the project
* The execution phase in crucial in achieving project goals
* Quality issues should be discussed openly to find corrective actions
*Team members do not produce quality output without close supervision
I agree with the following statements about quality;
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieving quality targets.
4. Quality issues should be discussed openly to find corrective actions.
I agree on the following about quality
1. Quality should be focused on the customer’s needs.
2.Quality is focused internally.
3.Quality should be considered from the beginning of the project.
4.The execution phase of a project is the most critical to achieve quality targets.
5.Quality issues should be discussed openly to find corrective actions.
6.Team members do not produce quality outputs without close supervision.
All the statements are in line and none should be neglected.
This is to aid quality planning, quality assurance and quality control activities in the project
Since every project is aimed at satisfying not just the key stakeholders but also the vast majority of the people who are mostly the ones directly affected by each project, I will say that the quality of the product should be
Focused on the customer’s needs
Quality should be considered from the beginning of the project
Quality issues should be discussed openly to find corrective actions