Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
In choosing a product,the first thing that should come to mind is the durability and lifespan of it. so I agree that we quality is “The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality”.
I’m support of the following presentation about quality.
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieving quality targets.
4. Quality issues should be discussed openly to find corrective actions.
Quality is the total assurance of a product, and remarkable satisfaction of the customers,,, Quality I believe should represent the standard of a company or organization involved,,, Quality is a total standout of a product and its organization.
NNEOMA
Group 3
Quality is your ability to meet the needs of customers and earn their patronage.
In summation the stand on quality cannot be overemphasized and so should be an inclusive consideration in the whole dynamics of the project management from start to finish neither should it be undermined regardless of the factors of influence with full consideration of internal and external stakeholders, beneficiaries, long and short impact, purpose and drive of the project. The distinctive excellent representation in the project is key for the wholesome outlook and outcome of the project in the long run.
Since every project aims to satisfy not only the major stakeholders but also the great majority of those who will be most directly impacted by it, I will suggest that the product’s quality should be focused on the needs of the customer.
Quality issues should be discussed in the open to identify corrective measures from the project’s inception.
In my own opinion, yes I agree that quality should definitely paritorize the customers needs and also that quality issues should be openly discussed to identify corrective action. Same as the rest and also disagree with number 6
I AGREE WITH THE FOLLOWING
Quality should prioritize the customer’s needs.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Team members do not produce quality outputs without close supervision
Quality should be focused on the customer’s needs. I believe it should also focus on organisation standards as well.
Quality is focused internally. But built based on external demands as well.
Quality should be considered from the beginning of the project. Absolutely
The execution phase of a project is the most critical to achieving quality targets. It starts with planning
Quality issues should be discussed openly to find corrective actions.
Quality problems should be hidden from customers and possibly also managers. I do not agree with this.
People are keen on producing quality outputs. Not very true
Team members do not produce quality outputs without close supervision. I agree
I agree with all except that quality should be focused internally and Quality problems should be hidden from customers and possibly also managers.
Fitness for purpose and degree of conformance of the output of a process or the process itself to requirements makes up Quality
As a project manager, the importance of quality can’t be over emphasized. It is always considered at the beginning of any project.
As was defined, Fitness for purpose and degree of conformance of the output of a process or the process itself to requirements.
Quality is internally focused, customer’s needs.
To achieve quality, team work is expected from all.
Since every project is aimed at satisfying not just the key stakeholders but also the vast majority of the people who are mostly the ones directly affected by each project, I will say that the quality of the product should be
Focused on the customer’s needs
Quality should be considered from the beginning of the project
Quality issues should be discussed openly to find corrective actions