Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality should first be based on meeting required standards.
Standards sets the bench mark for cost, time and even conflict.
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions
I am Mercy Abiayi
Cohort 7 team 6
I agree with the following statements about key need on quality
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieve quality targets.
4. Quality issues should be discussed openly to find corrective actions.
5. People are keen on producing quality outputs.
Quality in project management focuses on delivering a product or service that meets or exceeds stakeholder expectations, adheres to requirements, and continuously improves through effective processes and practices.
I only agree with the following statements about the quality:
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Individuals are enthusiastic about producing high-quality outcomes.
I quite agree with all the quality characteristics except a few, like concealing quality problems from the client and manager, if you conceal it and the team delivers rubbish, it falls back on the team
Quality should be considered right from the inception of a project. The stakeholders and customers are the reason for the project so their needs and expectations must be met. To achieve this,a quality plan should be drawn, discussed and decision reached on the project quality. Then the project manager can appoint a team for quality assurance whose duty is to monitor and ensure that the project quality is met within the time frame among other things to ensure that the project is not affected negatively.
Yes I agreed in the following about quality:
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions
Quality assurance must be part of a project plan right from the onset. All along the line of developing and executing the project, quality must be understood, maintained and enforced by all members of the team and especially the project manager. Customers or stakeholder needs is the reason why the project is being carried out so their expectations should be met precisely to ensure satisfaction. Any issues arising from this must be discussed openly and immediately so that it doesn’t necessarily affect the project timeline and structure negatively.
The project manager can have a quality assurance team within it’s operations that will keep tabs on feedbacks and redesigning methods of ensuring that quality of the product or service is maintained until project delivery.
Quality should be focused on the customer’s needs. I believe it should also focus on organization standards as well.
Quality is focused internally and it is based on external demands as well.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieving quality targets.
Quality issues should be discussed openly to find corrective actions.
Quality problems should be hidden from customers and possibly also managers. I do not agree with this.
People are keen on producing quality outputs. False
Team members do not produce quality outputs without close supervision. I agree
My concurrence lies with the idea that placing significance on quality should commence right from the initiation of a project. For genuine consideration, it is imperative to embrace quality from its earliest stages, as this promotes fruitful teamwork and extracts maximum value from the project.
Quality has to do with the content of a service or product.
The standard of a product or service should start from the inception of the project, as a team, you should have key deliverables that the project intends to handle because these deliverables will contribute to making it customer based and tailor made for the targeted customers.
Quality means standard of a service or product.