Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with the following concept of quality:
1) Quality prioritizes customers need
2)Quality should be considered from the beginning of the project
3) The execution phase of a project is the most critical to achieve quality targets.
4) Quality issues should be discussed openly…
I agree with these terms about QUALITY:
1. Quality should be focused on the customer’s needs.
2. Quality is focused internally.
3. Quality should be considered from the beginning of the project.
4. Quality issues should be discussed openly to find corrective actions.
5. People are keen on producing quality outputs.
Quality should focus on customer needs and expectations. Internal quality management practices can aid in achieving quality, but the ultimate goal should be customer satisfaction. Quality should be considered from the start of a project, and the entire project lifecycle should be monitored for quality targets. Openly discussing quality issues is crucial for continuous improvement, and transparency is key to addressing problems effectively. Many people take pride in producing quality outputs, and team members can produce quality outputs without constant supervision if given the right support and training.
I agree with the following statements about quality:
1. Quality should prioritize the customer’s needs
2. Quality should be considered from the projects inception
3. The execution phase of a project is crucial for achieving quality goals
4. Quality issues should be openly discussed to identify to corrective actions.
I agree with the folowing
1. Quality is an internal focus.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Individuals are enthusiastic about producing high-quality outcomes.
The points I agree with are:
1. Quality should be considered from the beginning of the project.
2. The execution stage or phase of a project is the most critical to achieve quality targets.
3. Team members do not produce quality outputs without close supervision.
4. Quality issues should be discussed to identify corrective actions.
5. Quality should be focused on customer’s needs.
I agree with the following
1. Quality should be considered from the beginning of the project.
2. Quality issues should be discussed openly to find corrective actions.
3. The execution phase of a project is the most critical to achieve quality.
4. Quality should be focused on the customer’s needs.
4.
SALAM ABIODUN AFEEZ
GROUP 1
I agree with the following point:
Quality should be focused on the customer’s needs.
Quality is focused internally.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
The points I agree with are;
– Quality should prioritize the Customer’s needs
– Quality is an internal focus
– Quality should be considered from Project’s inception
– The execution phase of a project is crucial for achieving quality goods
– Quality issues should be openly discussed to identify corrective action
– Team members do not produce quality outputs without close supervision
The points I don’t agree with are;
– Quality problems should be concealed from customers and managers: I personally do not buy the idea of concealing such information. The Manager most importantly should be in the know of what went wrong so that possible solutions can be discussed.
– Individuals are enthusiastic about producing high quality outcomes: I also think that not every individual is so enthusiastic about doing things right. Some do it for the profits thereby not caring how well or poorly the outcome turns out.
Quality should prioritize the customer’s needs.
Quality should be considered from the project’s inception.
Quality issues should be openly discussed to identify corrective actions.
Quality problems should be concealed from customers and possibly managers.
As a PM, I strongly agree with all the points with the exception of 6 and 7.
Not all team members are enthusiastic about achieving 100% overall quality output.
Funmilayo Adelabi Osabinu
Team 9
Cohort 7.