Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality should be considered form the beginning of the project as this will help to manage the resources provided and limit room for wastage,quality should also not be hidden if there’s a default or should be addressed and discussed openly with stakeholders and project team
Quality should be prioritize for the customer’s need
Quality should be considered from the inception of the project
Quality should be prioritized from the onset of the project. It should not be hidden from the client and stakeholders and should be discussed openly with the team.
* Quality should be considered from the project’s inception.
* Quality should prioritize the customer’s needs.
*Quality issues should be discussed openly for corrective steps.
* The execution phase of a project is essential in achieving quality goals.
Quality should be considered from the project’s inception however it should also prioritize the customer’s needs.
Quality should be considered from the project’s inception. Team members do not produce quality outputs without close supervision.
Quality should be put into consideration from the planning stage of the project, so as to make available enough fund, time and expertise that will make the quality achievable.
Quality should be one of the most important factor in a project and by so, should be considered in the beginning of a project.
I agree with the statements below:
1. Quality should be considered from the beginning of the project.
2. Team members do not produce quality out puts without close supervision. This is because members of a project team usually focus on just getting the work done on time & within budget. Quality receives less attention.
Quality should be considered right fro the onset of the project