Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality being one of what distinguishes your goods or services from others …I believe should be considered based on the customers need and the project involved when it comes to you working with a client who has limited budget for that particular budget.
Quality should be considered right from the project’s inception.
This will help with the project plan and execution. And also close supervision of team mates might be necessary for quality assurance.
I agreed with the following;
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
Quality should be considered from the beginning of the project as this we give a good result at the end…
i agree with the following statements about quality
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Quality problems should be concealed from customers and possibly managers.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
I agree with the statements below:
1. Quality should be considered from the beginning of the project.
2. Team members do not produce quality out puts without close supervision. This is because members of a project team usually focus on just getting the work done on time & within budget. Quality receives less attention.
I agree with the following viewpoints because quality should be a key factor when considering the project at stake and the various steps to be taken.
Every customer wants to be given the very best and giving sub standard work means you stand a chance of loosing that customer and potential other customers
-Quality should prioritize the customer’s needs
-Quality should be considered from the project’s inception.
-The execution phase of a project is crucial for achieving quality goals.
-Quality issues should be openly discussed to identify corrective actions.
-Quality problems should be concealed from customers and possibly managers.
-Team members do not produce quality outputs without close supervision.
Quality of a project or product is of paramount importance to the stakeholders, project managers and project teams and it’s an internal goal to be met
It should be prioritized for the customer’s satisfaction because they are the sponsor of the project and as such it shouldn’t be concealed from them.
It should be openly discussed so that criticism and corrections can be made on time for a better result
If need be project teams should be kept under close supervisions and corrections to also assure that quality of a product is made and satisfaction of the sponsors are guaranteed
Out of the following statements about quality, see the ones I agree with as indicated “AGREED’:
1. Quality should prioritize the customer’s needs. (AGREED)
3. Quality should be considered from the project’s inception. (AGREED)
4. The execution phase of a project is crucial for achieving quality goals. (AGREED)
5. Quality issues should be openly discussed to identify corrective actions. (AGREED)
7. Individuals are enthusiastic about producing high-quality outcomes. (AGREED)
Quality should be the first integral part of a project and it must be discussed with the stakeholders so as to achieve a quality project.
There should also be a close monitoring on the team members to give their best to be able to achieve a goal of the project.
Quality should on the outlook for the best and need of the customers to provide a lasting impression of the work of the project manager and that should be discussed opely.
1. Quality should prioritize the customer’s needs; products and services are designed to be customer-centric in all situations
2. Quality is an internal focus; Quality is everybody’s job, from customer preference to product redesign and generally acceptable modification and industry standards
3. Quality should be considered from the project’s inception. ; not absolutely true, initial stage quality must be factored in, however, it may not assume the final quality generic
4. The execution phase of a project is crucial for achieving quality goals. (not so correct)
5. Quality issues should be openly discussed to identify corrective actions; teams can have a prototype or a quality expectation and teams can discuss and brainstorm on building a deliverable that meets quality standards
6. Quality problems should be concealed from customers and possibly managers; not so, the customers’ awareness doesn’t put quality at risk or scare customers, however, quality control is part of the management duties to foresee and adopt a sustainable atmosphere for continued quality
7. Individuals are enthusiastic about producing high-quality outcomes; yes and require putting in a lot of work till the quality becomes tangible
8. Team members do not produce quality outputs without close supervision; Team members do no need to be micromanage but should be trusted to deliver the required and set standards of expected quality