Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
1. Quality should prioritize the customer’s needs.
agree: satisfying the customers need is one of the way to have an excellent output. This should be based on what the customers want
2. Quality is an internal focus.
agree:It can be focused internally as it gives standard and uniqueness to the company but it should be manufactured based on external demand.
3. Quality should be considered from the project’s inception.
agree: this where important corrections are made in ordr to achieve excellent quality.
4. The execution phase of a project is crucial for achieving quality goals.
agree: at this point the stakeholders and the project team come together to explicitly spell out what they expect from each other in other to achieve the desired output.
5. Quality issues should be openly discussed to identify corrective actions.
agree: open and actionable feedback is necessary.
6. Quality problems should be concealed from customers and possibly managers.
disagree: I believe everyone should know what is at stake so has to make the best possible decisions.
The statements that I agreed with are;
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
People are keen on producing quality outputs.
Quality should priotize customers need. Agreed, product or project should be done base on customer demands.
Quality is an internal focus. Agreed, quality should be discussed Internary specifically to meet end user demand standard
In general quality in a project is very essential to keep the reputation and also to save life and property. From the beginning quality should not be compromise
1. Quality should prioritize the customer’s needs.
agree: satisfying the customers need is one of the way to have an excellent output. This should be based on what the customers want
2. Quality is an internal focus.
agree:It can be focused internally as it gives standard and uniqueness to the company but it should be manufactured based on external demand.
3. Quality should be considered from the project’s inception.
agree: this where important corrections are made in ordr to achieve excellent quality.
4. The execution phase of a project is crucial for achieving quality goals.
agree: at this point the stakeholders and the project team come together to explicitly spell out what they expect from each other in other to achieve the desired output.
5. Quality issues should be openly discussed to identify corrective actions.
agree: open and actionable feedback is necessary.
6. Quality problems should be concealed from customers and possibly managers.
disagree: I believe everyone should know what is at stake so has to make the best possible decisions.
7. Individuals are enthusiastic about producing high-quality outcomes.
agree: its last longer.
8. Team members do not produce quality outputs without close supervision.
agree: team member should be on close supervision for quality products.
Firstly, the needs of the customers or audience should be considered when looking into quality as a program manager because customers satisfaction is very important in any production process. Secondly, quality should be considered from the beginning of the project because it will help to set a straight record throughout the course of the project. Additionally, to achieve good quality, each member of the team should be well supervised so that they can follow the land down quality guidelines. Thanks.
Quality should be considered important for both customers and the organisation at large because it defines its reputation….. And secondly quality should be considered from the inception of the project to the end because any step missed in the process to achieve quality may affect it at the end…… Considering the impact of delivering a quality project should be taken seriously from the inception of the project till the end of the project.
Thank u
Quality’s should be considered why starting a project firsts
I agree with the same points that has been mentioned
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions.
6.Quality problems should be concealed from customers and possibly managers.
7. Individuals are enthusiastic about producing high-quality outcomes.
8. Team members do not produce quality outputs without close supervision.
I agree with the following statements about quality:
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4.Quality issues should be openly discussed to identify corrective actions.
4. Team members do not produce quality outputs without close supervision.
I believe quality should be considered from the inception of the project.
I also agree quality should be prioritized over customers needs (to protect your reputation as your work speaks for you)
I believe quality is an internal focus ( your inside would always reflect on the outside or project)