Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Of all the listed points above, I choose to agree most with the one which says “Quality issues should be discussed openly to find corrective actions.”
Now if this is done openly, more ideas and creativity can also come from the buyer/consumer of a particular product as regards their opinion on the product concerning the changes to make and the ones not to make. This can enhance customer loyalty as they feel included in the lifecycle phase of the product.
Quality should prioritize the customer’s needs. True
Quality is an internal focus. True
Quality should be considered from the project’s inception. True
The execution phase of a project is crucial for achieving quality goals. True
Quality issues should be openly discussed to identify corrective actions. True
Quality problems should be concealed from customers and possibly managers. False
Individuals are enthusiastic about producing high-quality outcomes. True
Team members do not produce quality outputs without close supervision. False
Quality should prioritize the customer’s needs. True because it results to customer loyalty
Quality is an internal focus. It is. From the organization to its employees
Quality should be considered from the project’s inception. True so that waste of time and resources can be avoided.
The execution phase of a project is crucial for achieving quality goals. True, this gives the project manager and his team members the opportunity to use their professional skills in delivering successful projects
Quality issues should be openly discussed to identify corrective actions. For the project to be successful open discussion is a must for the PM and team members
Form the discussion above I agree with the following points that quality
1. Should be focused on customer
2. Should be focused internally
3. Should be considered from the beginning of the project
4. Should be involved at the execution phase
5. Should also be discussed as an issue.
I believe quality should be considered from the inception of the project.
I also agree quality should be prioritized over customers needs (to protect your reputation as your work speaks for you)
I believe quality is an internal focus ( your inside would always reflect on the outside or project)
The quality of a project is very paramount in every project. With that being said, I agree with the following statements:
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieve quality targets.
4. Quality issues should be discussed openly to find corrective actions.
5. People are keen on producing quality outputs.
Quality should prioritize the customer’s needs. True
Quality is an internal focus. False
Quality should be considered from the project’s inception. True
The execution phase of a project is crucial for achieving quality goals. True
Quality issues should be openly discussed to identify corrective actions. True
Quality problems should be concealed from customers and possibly managers. False
Team members do not produce quality outputs without close supervision.
Quality should be focused on customers needs,
Quality people are keen on producing quality output,
Team members do not produce quality outputs without close supervision,
Quality should start from the beginning of the project,
Quality issues should be discussed openly to find corrective actions.
1) Quality should be focused on customer’s needs
2) Quality should be considered from the beginning of the project
3) Team members cannot produce quality without keen supervision
I agree with the following statement:
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
People are keen on producing quality outputs.
agree the quality statements in numbers: 1,3,4,5,7,and 8.
Specifically number 3 states that,Quality should be considered from the begining of the project and 5, Quality should be openly discussed to identify corrective actions.