Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with the fact that:
1).Quality should be focused on customer’s need since they are the reason behind the production
2).Quality should be considered from the beginning of the project as deviation may affects the overall quality
3).Quality issues should be discussed openly to find corrective actions expecially among the project team
4).The execution phase of a project is most critical to achieving quality.
I agree with the following on Quality:
1).Quality should be focused on customer’s need because they are the end users who needs the good or service
2).Quality is focused internally
Quality should be considered at the beginning of the project and not just the output
3).Quality issues should be discussed openly to find corrective actions
4).The execution phase of a project is most critical to achieving quality.
I agree with the premises that:
Quality is focused internally.
Quality should be considered from the beginning of the project.
Quality issues should be discussed openly to find corrective actions.
I agree to the following
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
I agree
I agree on the following statement:
1: The execution phase of a project is the most critical to achieve quality targets.
2: Quality should be considered from the beginning of the project
3: Quality issues should be discussed openly to find corrective actions.
I agree with this statement that “Team members do not produce quality outputs without close supervision”.
Team members tends to neglect the focus of the project at some point where there’s no supervision and become the project manager themselves, beginning to perform the task at their own pace and convenience neglecting the core values and aim of the project.
Team members tends to do well when monitored and under close supervision.
I strongly agree that quality should be discussed at the begining of the project and should be focused on the need of the client.
Quality should be focused on the customer’s needs, this will aid the project manager to effectively satisfy the customer. It is focused internally, and should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Team members do not produce quality outputs without close supervision.
I absolutely agree to what quality should be in term of management of a project.
I agree with the following statements;
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
I disagree with “Quality problems should be concealed from customers and possibly managers”. It would be ideal to let customers/stakeholders and definitely managers know about any problems regarding quality. This has the potential to create even worse problems during the project, damage the reputation of the project manager/sponsor and in a wider sense the organisation and create distrust. It is recommended that the Project manager/team be as honest as possible and inform stakeholders if there are any problems that can jeopardize the project so that suitable solutions can be found.