Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with the following
Quality should be considered from the beginning of the project.
Quality issues should be discussed openly to find corrective actions.
Quality is achieved when we start thinking quality at the level of the project planning.
Quality doesn’t depend on just an individual and cannot be determined by just that same individual. Many people need to test and validate before we call it quality.
I agree with the following:
3. Quality should be considered from the project’s inception.
5. Quality issues should be openly discussed to identify corrective actions.
From inception, quality should be discussed, explained, and agreed upon.
Infact it should form part of the team’s charter. This will ensure everyone brings their best game to play.
However, where a breach or error has occurred, the issues should be openly discussed to prevent a reoccurrence.
I agree with the following statements:
1. Quality should priotize the customer’s needs
2. Quality should be considered from the project’s inception – this is like the foundation of a building, failure to lay a proper foundation may leads to a collapsed
3. The execution phase of a project is crucial for achieving quality goals. All forces comes to play at this stage so it’s important that we focus to achieve the result
4. Quality issues should be openly discussed to identify corrective actions
5. Team members do not produce quality outputs without close supervision. It is easy for a member of the team to get distracted, close supervision will us quickly notice and put a check on time.
Quality should prioritize the customer’s needs.- this is important but does not always apply, only if the customers needs are in alignment with general quality standards.
Quality is an internal focus.- it works both ways, both internally and externally
Quality should be considered from the project’s inception. This is very true as measures needs to be put in place timely
The execution phase of a project is crucial for achieving quality goals. Not necessarily, if proper planning to ensure quality control was not done, the execution Will not produce quality
Quality issues should be openly discussed to identify corrective actions. Not openly DISCUSSED but with the relevant team members and stakeholders
Quality problems should be concealed from customers and possibly managers. I agree
Individuals are enthusiastic about producing high-quality outcomes. Not always
Team members do not produce quality outputs without close supervision. Not necessarily true
All the statements are in line and none should be neglected.Quality should be centered on the needs of the consumer. Yes, quality is prioritized internally. Quality should be considered from the start of the project. Agreed, the execution phase of a project is the most important for meeting quality targets. Quality issues should be communicated freely in order to develop corrective steps.
This is to aid quality planning, quality assurance and quality control activities in the project
Quality should be considered fTom the beginning of the project. The execution phase of the project is ye most critical to achieve quality targets. Also,quality issues should be discussed to find corrective actions.
I strongly believe that quality should be focused on the customer’s needs. As a customer, in other to derive satisfaction from the use of a product or service, it must service its purpose and this includes its quality and benefits. It is therefore important to identify your customer needs by constantly seeking feedback from them.
I also agree that quality should be considered from the project’s inception because anything less usually causes major rework and delay towards the completion of the project.
I stand that these 3; Quality should prioritize the customer’s needs.
Quality should be considered from the project’s inception.
Quality should be agreed by
Individuals who are enthusiastic about producing high-quality outcomes.
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Quality problems should be concealed from customers and possibly managers.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
I agree with the above statements except for number 6. Quality should be a priority in the execution of projects.
Quality should be centered on the needs of the consumer. Yes, quality is prioritized internally. Quality should be considered from the start of the project. Agreed, the execution phase of a project is the most important for meeting quality targets. Quality issues should be communicated freely in order to develop corrective steps. Agree that quality issues should be kept secret from consumers and, maybe, managers. People are concerned about providing high-quality results. Agree
I agree to the following on Quality;
* Quality should prioritize the customer’s needs.
* Quality is an internal focus.
* Quality should be considered from the project’s inception.
* The execution phase of a project is crucial for achieving quality goals.
* Quality issues should be openly discussed to identify corrective actions.
* Individuals are enthusiastic about producing high-quality outcomes.