Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
The need to prioritize quality cannot be overemphasized in every project delivery.
To be able to attain the best output, quality materials and quality approach must be used and adhered to to meet customers need. Even when customer or team members are working towards compromise, with a close supervision and good advice, quality must be insisted.
I agree with the following statements:
1. Quality should prioritize the customer’s needs
2. Quality is an internal focus
3. Quality should be considered from the project’s inception
4. The execution phase of a project is crucial for considering quality goals
5. Quality issues should be openly discussed to identify corrective actions
7. Individuals are enthusiastic about producing high quality outcomes.
I agree with the following statements:
1. Quality should prioritize the customer’s needs
2. Quality is an internal focus
3. Quality should be considered from the project’s inception
4. The execution phase of a project is crucial for considering quality goals
5. Quality issues should be openly discussed to identify corrective actions
7. Individuals are enthusiastic about producing high quality outcomes.
I agree that quality should prioritize customers need. If customers needs are not satisfied, then quality of the product or service can be questioned. I also agree that quality should be an internal focus. If this is not the focus of every team member, chances are that the project might be successfully executed without giving attention to details. Everyone might be on the run to see the project to the end forgetting about this important aspect which will determine whether the project was indeed successful or not.
I agree that Quality should be
1. Quality should be focused on the customer’s needs. Satisifying a customers need is paramount to delivery of a project.
2. I also believe Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieve quality targets.
4. Quality issues should be discussed openly to find corrective actions.
5. Team members do not produce quality outputs without close supervision.
Share your thoughts in the discussion below.
I agree with the following statements.
1. Quality should prioritize the customers needs, no body will want to purchase what will not be durable.
3. Quality should be considered from the projects inception. This is necessary if not other aspects if the project will be given preference to the detriment of product quality which might leads to products not meeting standards or projects defaults.
4. The execution phase if a project is crucial for achieving quality goals.
With total acceptance to the one generic definition (Pass 2006b) as stated thus “the overall characteristics of a product or service that fulfill the requirements of customers in terms of quality”. Quality should prioritize customers need, considering customers financial stand and project quality. Quality should be an internal focus so as to keep project team in check and to hold high project work standard and output. Quality should also be considered from project inception so as to mitigate again cost effects.
The execution phase of a project is crucial for achieving quality goal in maintaining and protecting organizational reputation and stand as an attribute of quality.
1. Quality should be focused on the customer’s needs.
2.Quality is focused internally.
3.Quality should be considered from the beginning of the project.
4.The execution phase of a project is the most critical to achieve quality targets.
I agree with the following:
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Individuals are enthusiastic about producing high-quality outcomes.
As much as you want to get products built and shipped out faster, one good thing to always consider is the quality of products and how it will impact users life.
quality is one thing that for me defines the entire project and so it concerns all facets and everyone involved or to be affected.