Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Chime Ndubueze Ejike
Cohort 9, TEAM 3
All the statements is correct except number (6)
Quality should be concealed from customer and possibly manager .
If its concealed from the two, how will quality improvement be archived?
Quality should prioritize the customer’s needs.Quality is an internal focus.Quality should be considered from the project’s inception.The execution phase of a project is crucial for achieving quality goals.Quality issues should be openly discussed to identify corrective actions.Quality problems should be concealed from customers and possibly managers.Individuals are enthusiastic about producing high-quality outcomes.Team members do not produce quality outputs without close supervision.
I agree with some of the point and I disagree with most others. For example team members not being able to produce quality outputs without close supervision is only setting the team and the project back.
Quality problems shouldn’t be concealed from the managers by the team.
I agree with the following about Quality;
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieve quality targets.
4. Quality issues should be discussed openly to find corrective actions.
5.People are keen on producing quality outputs.
6. Team members do not produce quality outputs without close supervision.
Quality shouldn’t be overlooked in any project so i agree that;
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. Quality issues should be openly discussed to identify corrective actions.
4. Team members do not produce quality outputs without close supervision.
5. Quality is focused internally
Quality is key when it come to any project. I agree with the following:
1. Quality should be focused on the customers need.
2. Quality should be focused internally
3. Quality should be considered from the beginning of the project to the end.
4. All phases of project execution.
5. Quality issue should be discussed openly to find corrective actions.
6. People are keen on producing quality output.
7. Team members do not produce quality output without close supervision.
Don’t agree on below:
1. Quality issues should be hidden from customer and possibly also managers
Cohort_9-team 6_Keneth Juma Walumoli
All the criteria are correct but most especially quality should be considered when starting a project.
Quality is the cry of all but view observed it. Project manager must always make quality to be there watch word, quality should be considered from the beginning of the project with their organisation, the client, Customer need, steakholders and their satisfaction should be considered when delivering quality project.
1. Quality should prioritize the customer’s needs:.
It should be free from any defect and I believe one of the ways to achieve quality is from the 3rd definition above;
“Quality should be considered from the project’s inception”.
AKINREMI PATIENCE, COHORT 9, TEAM 1
-Quality should not only be focused on customers’ needs alone, because as the expert in that project line, but you may also have better ideas to suggest to your customer.
-Quality should not only be done internally but also externally
-Quality problems should not be hidden from customers and managers.
-Quality should be considered from the beginning to the end of a project.
-Quality issues should be discussed openly to find corrective actions.
-Team members needs to be monitored in other to get a quality output.
After considering the definitions & characteristics of quality, I have come to see the listed as important
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Individuals are enthusiastic about producing high-quality outcomes.
The following statements are through as I have considered it.
1. Quality should be focused on the customer’s need.
2. Quality should not be internally based alone but should also be externally based . The external based of the project quality will actually tell the customers about the competency of the project team and the project manager.
3. Quality should be considered from the inception of the project. The target should be set with which the project team members will work towards from the start
4. Quality issue should be discussed openly in a corrective and not a destructive manner or condemnation. This will make the team members to learn, relearn and unlearn.
5. Team members tend not to produce quality project unless Their is close supervision. They tend to use individual ability to achieve the desire goal rather than following the proposed pattern for the project.
I agreed on the following statements about quality
1. Quality should prioritize the customer’s needs.
2.Quality is an internal focus.
3.Quality should be considered from the project’s inception. 4.The execution phase of a project is crucial for achieving quality goals.
5.Quality issues should be openly discussed to identify corrective actions.
6.Quality problems should be concealed from customers and possibly managers.
7. Individuals are enthusiastic about producing high-quality outcomes.
Quality should be focused on the customer’s needs.
Quality is focused internally.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Quality problems should be hidden from customers and possibly also managers.
People are keen on producing quality outputs.
Team members do not produce quality outputs without close supervision.
Time and cost are players to good quality.
The iron ? should be also considered while on the journey of quality deliverables.
Quality is not achieved after the process but is born in mind before the process.
I am Godgive Chibuike
The following points are vital for Quality projects to be achieved:
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. Quality issues should be openly discussed to identify corrective actions.
5. Individuals are enthusiastic about producing high-quality outcomes.
6. Team members do not produce quality outputs without close supervision.