Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
1. I strongly agree
2. Partly, this is because product should focus on both internally and externally, for the purpose of building a strong reputation.
3. Yes, it’s very important so as to avoid unnecessary expenses at the tail end of the project.
4. The execution stage is crucial to producing a quality product, but the planning stage is also very important, because at this stage, preventive measures can be put in place to ensure that quality product are produced.
5. Yes they should be discussed openly.
6. No they shouldn’t be hidden from customers and manager, rather they should be informed so as to produce products that are satisfactory.
7. Not all the time.
8. In some cases, yes.
I agree with 1-5 but however every project manager should keep it in mine that quality is very important in project. A project that didn’t meet the expected quality requirement is as good as a failed project
1. Quality should prioritize the customer’s needs. The customer to a large extent determines the quality of a project or service. I quite agree with the statement
2. Quality is an internal focus. This is also true because one of the scopes of a project is the quality.
3. Quality should be considered from the project’s inception. Quality is a key issue to be discussed before the commencement of a project.
4. The execution phase of a project is crucial for achieving quality goals. This is very true. This is the stage where the PM ensures that the desired standards of the project are met.
5. Quality issues should be openly discussed to identify corrective actions. True. There need to be clear, definite and structured communication regarding quality.
6. Quality problems should be concealed from customers and possibly managers. I strongly disagree with this statement.
7. Individuals are enthusiastic about producing high-quality outcomes. This is to a large extent true.
8. Team members do not produce quality outputs without close supervision. Partially correct. When there is clarity of project goal as regards quality, team members work to achieve that target.
I agreed that
Quality should prioritize the customer’s needs.
Quality should be considered from the project’s inception
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Quality problems should not be concealed from customers and possibly managers
Team members do not produce quality outputs without close supervision
Quality is indispensable. It should be sort for from the beginning of the project
Quality should prioritize the customer’s needs……Agreed
Quality is an internal focus……..Agreed
Quality should be considered from the project’s inception……..Agreed
The execution phase of a project is crucial for achieving quality goals……Agreed
Quality issues should be openly discussed to identify corrective actions……Agreed
Quality problems should be concealed from customers and possibly managers……Not Agree
Individuals are enthusiastic about producing high-quality outcomes…….Agree
Team members do not produce quality outputs without close supervision…….No
Quality on a project is defined by the aggreged acceptance criteria from customer requirements and expectations.
On the quality statements below, this is my opinion:
Quality should prioritize the customer’s needs……NO
Quality is an internal focus……..NO
Quality should be considered from the project’s inception……..YES
The execution phase of a project is crucial for achieving quality goals……YES
Quality issues should be openly discussed to identify corrective actions……YES
Quality problems should be concealed from customers and possibly managers……NO
Individuals are enthusiastic about producing high-quality outcomes…….YES
Team members do not produce quality outputs without close supervision…….No
I quite agree with the below statements about quality
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. Quality issues should be discussed openly to find corrective actions.
4. People are keen on producing quality outputs.
5. The execution phase of a project is the most critical to achieving quality targets.
Quality is when a product or service fits customers needs. I agree with the following statements in regards to quality…..
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieve quality targets.
4. Quality issues should be discussed openly to find corrective actions.
5. People should be keen on producing quality outputs.
I totally agreed.
any project /produc must focus on the tg , customers needs.
and must ensure the quality in and out. and I think to keep it intact must organize some sessions about quality and it’s importance and including to maintain the sustainability. we all Should be aware of this as the whole world faceing 17sdg crisis and everything we do is connected.
bottom line must ensure the Fram work of quality, quality assurance and having right amount of control with the team and other stages and processes to keep the projects quality towards end or final result.
As an AI language model, I don’t have personal opin
1. Quality should prioritize the customer’s needs: Understanding and meeting customer needs is a fundamental principle in quality management I can relate to construction industry where at the end of it all you should hand over a project to the client’s full satisfaction
2. Quality is an internal focus: Quality does involve internal processes and standards, but it should always be driven by meeting customer requirements and expectations
3. Quality should be considered from the project’s inception: Considering quality from the beginning of a project is generally recommended through Early identification and planning . A carefully reviewed work plan to a greater extend determine the project success
4. The execution phase of a project is crucial for achieving quality goals: It is during this phase that the actual product or service is developed or delivered, and close attention to quality is necessary to ensure the desired outcomes.
5. Quality issues should be openly discussed to identify corrective action. It promotes transparency, collaboration, and problem-solving, leading to effective identification and resolution of quality.
7. Individuals are enthusiastic about producing high-quality outcomes: Enthusiasm for quality outcomes can vary among individuals, but fostering a culture that values quality and provides support can help cultivate enthusiasm and motivation.
8. Team members do not produce quality outputs without close supervision:Empowering and trusting team members can encourage them to take ownership and produce high-quality outcomes independently.
I generally agree with most of the statements on quality, except for the statement that quality problems should be concealed. Open communication and transparency are essential for effective quality management after all a flawed product or service is the last thing you want to be associated with your organization.
In construction, It’s even required to have clients involved in quality management through their representative on site .
I quite agree with the below statements about quality
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions.
In addition to to quality being an internal focus, there should be consideration for external factors as well.
Quality is a supreme feature of every project even when it’s just for test run. The quality of a project is also related to the budget, team set up, set goals and PM skill. From the above list below are my agreed list:
1. Quality should be considered from the project’s inception.
2. Quality is an internal focus.
3. Quality should prioritize the customer’s needs.
4. Quality issues should be openly discussed to identify corrective actions.
Every project has its objective and as a result the PM is saddled with the responsibility of making the project a success. The quality of any project cuts across various factors and conditions which must be factored and understood by every stakeholder in the project. Setting up meetings with stakeholder to properly understand these objectives and expectation are the bane to the quality output of the project.
I agree with the following statements about quality;
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. Quality issues should be discussed openly to find corrective actions.
Firstly, the customer is always right and creating a wonderful impression in the mind of a customer is very important. So, I think in striving for quality, the customer’s needs should be paramount.
Secondly, I think just like in the example about creating a high quality movie. Quality should be considered from the onset, determining the quality of the projects sets the pace for all other factors to be duly considered even before the project kicks off, E.g.: Budget, Time frame, materials etc.
Quality issues should be discussed freely especially amongst team member so that different solutions can be proferred. In the multitude of counselling, there is safety.
These are my humble opinions on the subject matter.
I agree with the following statements about quality.
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Quality problems should be concealed from customers and possibly managers.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.