Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
OBINWA CHIMAMAKA(COHORT 9,TEAM 7)
1)Quality should be focused on the customer’s needs.Agreed.Because from the definition of quality-it is considered as ‘fitness to use’,meaning it has to meet the customers desire/requirements.
2)Quality is focused internally.First,what does it mean for something to be internally focused?Internal focus involves focusing on your own thoughts and emotions.Hence I disagree with the statement because quality should be to the customers requirements and not what you think as a person.
3)Quality should be considered from the beginning of the project.Agreed
4)The execution phase of a project is the most critical to achieve quality targets.I don’t totally agree with this statement because I believe that every phase/stage of a project from start to finish is as critical as any other stage throughout the project lifecycle.
5)Quality issues should be discussed openly to find correlative actions.Strongly agree because transparency,honesty,and ability to embrace change and critics should be the watchword in every project team as this gives room for growth,development and improvement.
6)Quality problems should be hidden from customers and possibly also managers.Disagree.Being transparent to customers,managers,team members and stakeholders helps build trust among teams.
7)People are keen on producing quality outputs.Disagree,not everyone is keen on quality.Some persons will just rather deliver as at when due and neglect quality.
8)Team members do not produce quality outputs without close supervision.Not necessarily.Sometimes allow people do themselves,give them room for improvement.
Quality should prioritize the customer’s needs because the customer satisfaction determine the quality.
I also accept with Quality should be considered from the project’s inception in the sense that the beginning of every project is supposed to be noticeable quality .
I totally disagreed with the execution phase of a project to achieve quality goals.
Quality issues most be openly discussed to identify corrective actions.
Team members always produce quality outputs close supervision.
Quality is to be considered from the initiation stage of the project throughout the value chain of execution enroute implementation until it is qualitatively adjudged by the ultimate stakeholders, be it a customer or beneficiaries of the project undertakings
I agree with the following:
1)Quality should prioritize the customer’s needs.
3)Quality should be considered from the project’s inception.
4)The execution phase of a project is crucial for achieving quality goals.
5)Quality issues should be openly discussed to identify corrective action
7)Individuals are enthusiastic about producing high-quality outcomes.
Quality should be focused on the customer’s needs. -and best way system will be effective
Quality is focused internally. – and externally as well
Quality should be considered from the beginning of the project. – I agree
The execution phase of a project is the most critical to achieve quality targets. – at all phases
Quality issues should be discussed openly to find corrective actions. I agree
Quality problems should be hidden from customers and possibly also managers. – I disagree
People are keen on producing quality outputs. – Not all people
Team members do not produce quality outputs without close supervision. – I disagree
Akinyande Olabambo
Quality should be considered from the beginning of the project and quality issues should be discussed openly to find corrective actions
Quality should priotize the customers needs because it always comes first in every project . Quality should should be focused on from inception of project it will aid productivity. The execution phase is crucial to achieve quality goals
COHORT 9 TEAM 8
1. I agree Quality should prioritize the customer’s needs because quality is the output of product which brings satisfaction of the buyers and consumers
2. I agree quality is an internal focus because from the beginning of the project the goal throughout the time and cost spent the scope has been deliver a quality of wider effects of benefits
3. I agree quality should be considered from the project’s inception so as to meet the requirements of buyers and consumers quality
4. I agree the execution phase of a project is crucial for achieving quality goals.
5. Yes quality issues should be openly discussed to identify corrective actions. That way ideas and insight would be gather from team members desired and favorable outputs
6. I strongly disagree Quality problems should be concealed from customers and possibly managers. That won’t give a solution to the problem, review and trust from buyers and consumers won’t be favorable
7. Yes, Individuals are enthusiastic about producing high-quality outcomes.
8. I disagree team members do not produce quality outputs without close supervision. With or without supervision team members can produce quality outputs
1. I agree Quality should prioritize the customer’s needs because quality is the output of product which brings satisfaction of the buyers and consumers
2. I agree quality is an internal focus because from the beginning of the project the goal throughout the time and cost spent the scope has been deliver a quality of wider effects of benefits
3. I agree quality should be considered from the project’s inception so as to meet the requirements of buyers and consumers quality
4. I agree the execution phase of a project is crucial for achieving quality goals.
5. Yes quality issues should be openly discussed to identify corrective actions. That way ideas and insight would be gather from team members desired and favorable outputs
6. I strongly disagree Quality problems should be concealed from customers and possibly managers. That won’t give a solution to the problem, review and trust from buyers and consumers won’t be favorable
7. Yes, Individuals are enthusiastic about producing high-quality outcomes.
8. I disagree team members do not produce quality outputs without close supervision. With or without supervision team members can produce quality outputs
I agree with 1-5 but however every project manager should keep it in mine that quality is very important in project. A project that didn’t meet the expected quality requirement is as good as a failed project
I agree with statements 1- 5 because:
1. The product is for the consumer and must satisfy what the consumer deems quality in order to be favourably accepted
2. It is the job of the project team to create a sustainable quality output
3. If quality is not planned for from inception, then it may be impossible to achieve or will then come at a higher avoidable cost, which translates to waste of time, energy, scarce resources and even loss of credibility
4. This is where the plan is put into action to achieve desired result. Without a proper and feasible plan, this stage will fail and a sustainable quality output will not be generated.
5. Honesty and clear communication is the first step towards effectively tackling a challenge.
I disagree completely with statement 6. Such should never be entertained as this will hinder effective and targeted progress. It will also affect the project handling outfit negatively
Statements 7 and 8 are relative and greatly depends on a lot of variables such as; the Project manager, project team, project type and working conditions etc.
Both customers and project team can produce quality outcome. However, the confirmation of the quality of products is based on the customers hence customers plays vital rules in determining the quality output
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision