Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality is an important aspect of every product because it determines how far the product will go/sell. And form the definitions, I agree that quality should never be compromised.
●It should consider the customer’s needs, because the customer us the end user of a product and if the quality doesn’t meet their needs then the product life span would be discontinued.
● Quality should be considered from the inception of the product. The statement ‘The end justifies the means’ goes to imply that if the end product or the final results is quality deprived then the effort put in the planning has been a waste.
●Quality issues should be openly discussed in other to find a corrective outcome. This way its not compromised causing the outputs and the efforts to be jeopardised.
Base on the definitions of quality given, I agreed with the following;
1. Quality should be focused on the customer’s need this is because the outcome of the project depends on the customer’s satisfaction the project should meet the needs of the customer
2. Quality is focused internally this implies that when planning a project it’s is important to critical check if the project will satisfy the needs of the people it is intended for
3. Quality should be considered from the beginning of the project which is very important to achieve the goals
4. The execution phase of a project is the most critical to achieve quality target
5. Quality issues should be discussed openly to find corrective actions
6. People are interested in producing quality outputs
As a PM, I agree with the following:
Quality should be focused on the customer’s needs.
Quality is focused internally.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Team members do not produce quality outputs without close supervision.
Quality should be considered as fitness to use with respect to acceptable standards.
It must be communicated and understood by every team member.
As a project manager quality should be focused on the customer’s needs and quality issues should be discussed openly to corrective actions.
Quality should be considered from the beginning of the project.
A good quality of a project.. should be the outcome of the Team members working strongly(input) to actualised the Tasks given to them
I agree with the following about quality:
1. Quality should be focused on the customer’s needs.
2. Quality is focused internally.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Individuals are enthusiastic about producing high-quality outcome.
I agree with the following statements:
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Quality problems should be concealed from customers and possibly managers.
6. Individuals are enthusiastic about producing high-quality outcomes.
Quality should be focused on the customer’s needs.
Quality is focused internally.
Quality should be considered from the beginning of the project.This allows the project manager to plan effectively to ensure quality throughout the project lifecycle.
The execution phase of a project is the most critical to achieve quality targets. This is true but the process of quality should start from the beginning through design phase otherwise one might not achieve the level of quality desired.
Quality issues should be discussed openly to find corrective actions.That way the whole project team can chart an effective way forward.
Regarding Quality, As a Project Manager Quality should be considered from the beginning of the project, Not just for the satisfaction of the Customer alone. A Good Project with Quality speaks Volume For the Project Manager and his team member.
I agree with the following statements about quality;
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieving quality targets.
4. Quality issues should be discussed openly to find corrective actions.
however, most importantly, quality should be focused on the customer’s needs, reason been that only the customer has the full image of what he/she wants and one of the duty of the PM is to ensure that those images materialize