Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I Concur with the following:
-Quality should be focused on the customer’s needs
-Quality is focused internally.
-Quality should be considered from the beginning of the project.
I agree with the following:
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Team members do not produce quality outputs without close supervision.
All statements are essential and should be applied based on the kind of projects at hand.
Every project manager should put quality in mind at the beginning of the project and check at every phase.
All statements are essential and important. None of them should be neglected.
I agree with the following statements :
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
I am in agreement with the following line of thoughts:
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions.
I am not in support of the following:
Quality problems should be concealed from customers and possibly managers. It should not be concealed because it will have a significant effect on the performance of the company in the market place.
I am in agreement with the following line of thoughts:
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions.
I am not in support of the following:
Quality problems should be concealed from customers and possibly managers. It should not be concealed because it will have a significant effect on the performance of the company in the market place.
Individuals are enthusiastic about producing high-quality outcomes. Not all the time.
Team members do not produce quality outputs without close supervision. Sometimes through but for an organisation where quality is one of their organisation values this will be different.
Quality should be considered from the beginning of the project.
To me before starting some projects quality should be the first thing be assured. Just recently in our school we have quality assurance team as visitors from the ministry of education, because we are trying to accredited our school for waec registration but we can’t do that without the clarification from quality assurance.They came and supervised the school,make observations,we have to create library, laboratories for science subjects, classes,premises etc.
Moreso,they varified teachers for SS classes to make sure we are degree holders before recommendation.so for me before commencing into some projects quality assurance from the beginning is the priority.
I agree with the following:
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
I agree with mostly all the above statements on quality. Quality must not be compromised at any point of the project. Also team members should be supervised by a supervisor to ensure the team members are doing the right thing because team members might want to compromise just to get the job done faster.
More so, nothing should be hidden from the manager about the quality of a project, every aspect of the project needed to be reported so as to let the management know everything is going fine as planned. Quality is everything in a project
I am in agreement with the following line of thoughts:
1. Quality should prioritize the customer’s needs.
2. Quality is an internal focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions.
I am not in support of the following:
Quality problems should be concealed from customers and possibly managers. It should not be concealed because it will have a significant effect on the performance of the company in the market place.
The following are the statements about quality I agree with…
*Quality should be considered from the beginning of the project.
*The execution phase of a project is the most critical to achieve quality targets.
*Quality issues should be discussed openly to find corrective actions.
*Quality should prioritize the customer’s needs
*People are keen on producing quality outputs
As a Project Manager Quality should be one’s priority in whatever projects you’re handling and it should be one of the core values of the team. Hence the following statements are very paramount:
* Quality should be focused on the customer’s needs.
* Quality is focused internally.
* Quality should be considered from the beginning of the project.
* Quality issues should be discussed openly to find corrective actions.
* People are keen on producing quality outputs.