Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Quality should be the following
1. A major Focus on the client’s need
2. Should be clearly defined from the beginning
3. Quality should be considered from beginning to the end
4. There should be team work
The statement I agree with the most is that the major place where quality is dealt with is in the execution phase. The execution phase is where the actual work is carried out and as such must strictly be monitored and regulated.
With regards to quality, I strongly agree with “Quality should be considered from the beginning of the project”. It is crucial for several reasons including cost efficiency, customer satisfaction, reputation management, risk mitigation, stakeholder confidence, regulatory compliance etc
Considering quality from the beginning of a project is a strategic and holistic approach that benefits the project’s overall success.
I agree on the following about quality
1. Quality should be focused on the customer’s needs.
2.Quality is focused internally.
3.Quality should be considered from the beginning of the project.
4.The execution phase of a project is the most critical to achieve quality targets.
5.Quality issues should be discussed openly to find corrective actions.
6.Team members do not produce quality outputs without close supervision.
The above statements about quality is true. Quality should be considered from the inception and it should focus on customer’s need.
When it comes to quality, i would agree that:
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Team members do not produce quality output without close supervision.
Regarding Quality in Project Management i agree with below listed
1. Quality should be focused on the customer’s needs.
2. Quality is focused internally.
3. Quality should be considered from the beginning of the project.
4. The execution phase of a project is the most critical to achieve quality targets.
5. Quality issues should be discussed openly to find corrective actions.
6. People are keen on producing quality outputs.
7. Team members do not produce quality outputs without close supervision.
I disagree with below point because hiding of Quality problem can hider solutions to the problem
Quality problems should be hidden from customers and possibly also managers.
agree with the following:-
1. Quality should prioritize the customer’s needs and satisfaction.
2. Quality is an internal focused.
3. Quality should be considered from the project’s inception.
4. The execution phase of the project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions; open and honest communication is key.
6. People should be knee on producing quality outputs.
In pursuit of quality, a project manager in my opinion should be transparent and sticks to the ethic of our profession. It should also be customer-focused, giving our client value for their money which will ultimately give them satisfaction. Quality will increase customer loyalty, fulfillment for the project team, and more revenue for the company.
I agree with the statement that say quality is focused internally, principally through customer surveys, interviews of potential customers, getting feedback and report on the launched product and the services rendered.
I agree with the following statements on quality :
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Team members do not produce quality output without close supervision.