Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with all said about quality as quality should be considered from the beginning of the project as the execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Also, quality should go through the quality assurance officer and feedback receive from the client. to mention a few
Thanks
Time and cost management are key performance indicators for a project manager but quality management is the topmost indicator because it bothers on the integrity of the project manager and his company.It also defines the value of a company.
Quality should be considered from the beginning of the project and through the life span of the project.
So therefore, I strongly agree that:
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
I think Quality should be considered from the beginning of the project and through the life span of the project.
I agree with everything said about quality and it should be considered from onset of the project.
In as much as there is need for quality, quality is attached to its realization
1. Resource allocation
2. Client’s demand
3. Time frame of project delivery
On my view,quality is related to excellence so:
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Team members do not produce quality outputs without close supervision.
I will like to relate quality to excellence, which is the highest degree of quality. Quality is seen as a topmost important output or product that us given or sold out to a customer in other to delight and give satisfaction to the client or customers.
The client sets the quality, but the PM vocalizes it and puts it on paper, so expectations are managed from the onset. The interplay between cost, time and quality is also key, as a reduction in any side of the triangle will affect the other sides.
I think quality is considered the topmost of a project. It should be maintained so that all other points will be met automatically and anonymously.
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Quality should be considered from the beginning of the project. If this is maintained all the other points will be automatically met as every step of the project will be conducted in quality