Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I think quality should be considered or discussed from the beginning of the project so that all team members will know and quality problems should not be hidden from manager.
Quality should be focused on the customer’s needs but not focused only internally. It should be considered from the beginning of the project and not just limited to the execution phase but on all phases and needs to be discussed openly in some cases to find corrective actions but not always should it be discussed amongst stakeholders to avoid panic. This goes to show the eagerness of some people in producing quality outputs making whoever that is passionate about quality output work without close supervision.
Quality is one very important aspect of a product, therefore there shouldn’t be a compromise on it.
I do agree with the First 5 points on quality… But disagree with the last 3 points…
You cant hid things that would affect both the producers and consumers you would stand to loss alot, trust and money as project manager, and yes not everyone wants to produce quality product but as a project manager you determine what you need from your team… And as a project manager you already know your teams capacity to know if they need to be supervised or not but if there is a proper communication within there will sure be less supervision.
Although quality is supposed to be focused on the customer’s needs, it is also very important that quality should be considered from the very beginning of the project
I will like to take the quality statements below one after the other.
*Quality should be focused on the customer’s needs.
AGREE: The aim of every project is to meet the desired need of the customer.
*Quality is focused internally.
DISAGREE: It should be focused both internal and external. Negative impact on project delivery on transit can ruin/distort the quality of the product.
*Quality should be considered from the beginning of the project.
AGREE: Absolutely, from initiation to completion, funding, Planning, execution, monitoring and controlling.
*The execution phase of a project is the most critical to achieve quality targets.
DIAGREE: All phases of project are critical. When your material sourcing is of poor quality, the execution stage can not do the magic. A bridge built with poor quality materials will surely collapse, no matter the execution process.
*Quality issues should be discussed openly to find corrective actions.
AGREE: Brain storming help to get many ideals.
*Quality problems should be hidden from customers and possibly from managers.
DISAGREE: This can lead to litigation and total closure of the organization.
*People are keen on producing quality outputs.
AGREE: With the level of competition out there, quality products will create market sustainability.
*Team members do not produce quality outputs without close supervision.
AGREE: This is the reason why organizations implement Quality control and assurance in every production process.
I agree with the definition of quality, which states that quality is the totality of the attributes of goods or services that meet the requirements of the buyer.
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieving quality targets.
4. Quality issues should be discussed openly to find corrective actions.
A good quality plan determine the scope of what is going bbe measured and what matrix will define whether the project is successful.
First of all, Quality is very essential in any projects success.
I agree or disagree with the statements below:
(1) Quality is an internal focus: I disagree with this statement because quality should include both internal and external body to acertain any project readiness for use.
(2) Quality should be focused on customers needs: I agree with this statement because a good result of a project done is to meet the needs of the Customers.
(3) Quality should be considered from the inception of the project: I agree with this because creating a good plan on how to handle a project to success is influenced by quality. Planning earlier helps to prevents issues and improved customers satisfaction.
(4) The execution phase of the project is the most critical to achieve quality targets: I agree with this because during the course of the project, it’s necessary to include quality control and quality assurance to get the desired results.
(5) Quality problems should be hidden from Customers: I disagree with this because hiding quality problems from Customers will lead to trust issues and dent on the reputation of the organization handling the project.
(6) Quality issues should be openly discussed to find corrective actions: I agree to this because it’s very important to discuss issues and challenges openly with the team members….this creates room for good communication and transparency in the team thus help in correction and proffering solutions.
(7)Team members do not produce quality outputs without supervision: I disagree with this in the sense that team members which consist mostly experts from different fields with years of experience needs no little or no supervision. They should be allowed to do their job and show their skills and abilities in other to product high quality results. All they need is clear expectations of the Customers and a supportive environment and right motivation. They shouldn’t be micromanaged.
Quality is a vital element which should be considered at the inception of the project. Every member should be enthusiastic about producing high quality outcomes and Quality should be a critical point to consider in the execution of the project.Quality outcomes can be achieved with close supervision. I agree with all the pints except concealing quality problems from customers.
I also agree with the following statement about Quality ;
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Team members do not produce quality outputs without close supervision
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
Quality issues should be discussed openly to find corrective actions.
I agree with the below points referencing to “Pass 2006” definition of quality, which states that quality is the totality of the attributes of goods or services that meet the requirements of the buyer.
1. Quality should be focused on the
customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most critical to achieving quality targets.
4. Quality issues should be discussed openly to find corrective actions.
5. People are keen on producing quality outputs.