Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with the following statements about quality;
1. Quality should be focused on the customer’s needs.
2. Quality should be considered from the beginning of the project.
3. The execution phase of a project is the most crucial to achieving quality targets.
4. quality issues should be discussed openly to find corrective actions.
5. Team members do not produce quality outputs without close supervision.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieving quality targets.
Quality should be focused on the customer’s needs.
Quality issues should be discussed openly to find corrective actions.
1. Quality should prioritize the customer’s needs: Every Output, that does not meet the customer need, will not be considered as to have passed the test of the value Preposition posit by the customers, and as such may not be considered as a quality job.
2. Quality should be considered from the project’s inception: Deliberate attempt to capture quality at the planning stage is very important to ensure the project is executed with excellence.
3. Quality issues should be openly discussed to identify corrective actions: One important aspect of the feedback process, should include discussion to review progress and ensure that the scope and quality predetermined at the inception is covered.
I anticipate the following about quality;
1. Quality should be focused on the customer’s needs.
2. Quality is focused internally.
3. Quality should be considered from the beginning of the project.
4. The execution phase of a project is the most critical to achieve quality targets.
5. Quality issues should be discussed openly to find corrective actions.
6. Team members do not produce quality outputs without close supervision.
I agree with the following statements;
no. 1. Quality should prioritize the customer’s needs.
no. 3. Quality should be considered from the project’s inception.
no. 4. The execution phase of a project is crucial for achieving quality goals.
no. 5. Quality issues should be openly discussed to identify corrective actions.
1.Quality should be focused on the customer’s needs
2.Quality should be considered from the beginning of the project.
3.The execution phase of a project is the most critical to achieve quality targets.
4.Quality issues should be discussed openly to find corrective actions.
5.People are keen on producing quality outputs.
6.Team members do not produce quality outputs without close supervision.
Mercy Njoku
Cohort 7 Team 6
I agreed with the following that quality should focused on below:
1. Quality should be focused on the customer’s needs
2.Quality should be considered from the beginning of the project.
3.The execution phase of a project is the most critical to achieve quality targets.
4.Quality issues should be discussed openly to find corrective actions.
5.People are keen on producing quality outputs.
6.Team members do not produce quality outputs without close supervision.
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
Quality issues should be discussed openly to find corrective actions.
People are keen on producing quality outputs.
Quality is part of the 3- triangle constrains (Time, Cost, and Quality). This should be defined from the inception of the project through brainstorming with the stakeholders. Also, be planned in the Quality management and monitored through out the execution of the project.
I want to agree with the following;
1. Quality should be focused on the customer’s needs.
Most times what customers need should drive quality. Quality management principles focuses on customers. customers are fundamental to any organisation and therefore there is need to understand the importance of achieving quality hence customer focus. Most successful organisations focuses on quality. Hence, there must be an unwavering focus on the customer and the customer experience with their products and services.
2. Quality issues should be discussed openly to find corrective actions.
There is need for the project team to keep quality discourse open and keenly discussed.
Corrective action uncovers and prevents systemic quality issues. The job of any corrective action process to identify and eliminate the systemic issues that will prevent the same defects affecting the processes. Corrective action looks to fix problems that have already happened.
3. People are keen on producing quality outputs.
Project team ought to take issues of producing quality outputs very seriously. Quality products help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods. Quality reflects on your company’s reputation. If your business consistently delivers what it promises, your customers are much more likely to sing your praises. Poor quality or product failure that results in a product recall campaign can lead to negative publicity and damage your reputation.
4. Team members do not produce quality outputs without close supervision.
Good supervision can inspire employees and keep them focused on company goals. However, there can still be good quality outcome with minima supervisor if the team member are good in what they do. Minimizing the amount of supervision can sometimes improve performance. When employees are monitored too tightly, it can leave them feeling frustrated and cramped at work. Good motivation comes from giving a particular team the supervision they need. An employee who’s been handed their first major project may feel happier and more motivated if they know the manager is watching closely, ready to provide a course correction if needed. For more experienced employees in the same situation, it’s often frustrating.
I agree with the following about quality
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Now reflect on the following statements about quality. Which ones do you agree with?
Quality should be focused on the customer’s needs.
Quality is focused internally.
Quality should be considered from the beginning of the project.
The execution phase of a project is the most critical to achieve quality targets.
Quality issues should be discussed openly to find corrective actions.
Quality problems should be hidden from customers and possibly also managers.
People are keen on producing quality outputs.
Team members do not produce quality outputs without close supervision.
Share your thoughts in the discussion below.
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I agree with the following statements about quality:
Quality should be focused on the customer’s needs. This is the most important aspect of quality. If a product or service does not meet the needs of the customer, then it is not of high quality, no matter how well it is made.
Quality should be considered from the beginning of the project. Quality cannot be achieved at the end of a project. It must be built in from the beginning, through careful planning, design, and execution.
Quality issues should be discussed openly to find corrective actions. Hiding quality problems will only make them worse. By discussing them openly, teams can work together to find solutions and prevent them from happening again.
People are keen on producing quality outputs. Most people want to do a good job and produce quality work. They are motivated by a sense of accomplishment and by the satisfaction of knowing that they have created something that is of value