Communicating with stakeholders – DISCUSSION
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During communication, the person has to be able to be flexible and adaptable when communicating.
Understanding who I am communicating will help me to adjust my communication style to reach the person.
So if im dealing with a logical stakeholder, an analytical stakeholder or a people oriented stakeholder or even an emotional stakeholder?
Having a knowledge about this will help me draft out a clear and concise plan on how to go about communicating with them. Additionally, feedback is important so important so as to understand if I have been able to achieve the goal I had set out in the plan for that particular phase of communication. By doing this, i can track progress and achieve successful execution of tasks in the organization and among team members.
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In my organization, adapting communication to different stakeholders works well. Senior managers prefer brief updates, while team members need more details. Using the right communication channel and giving regular updates helps build trust and keeps everyone informed.
Christabell Simalambo
Team 3
constant communication with different stakeholders
In my current organization, communication is crucial, especially since it’s a remote environment. Regular updates are what keep the team moving and delivering as expected.
1. Constant communication with all lines of control.
As a resident officer different things go into ensuring hostels are safe for the students as well as well equipped and maintained. This means communication should be open with maintenance, procurement as well as the cleaning and security departments.
2. Having a written down plan with all key messages.
At times I have to give the same message to the maintenance supervisor, the matron as well as the hostel director but not all at once. Writing it down ensures I have all the important notes as well as who they are tailored to individually based on their influence in the matter.
3. Not being afraid to give bad news.
Bad news or emergencies are inevitable in my line of work. As such, one must be skilled in delivering bad news quickly as well as potential solutions to those problems. One must also know not to deliver it to everyone at once in a meering but rather, to have a 1 on 1 meeting with each stakeholder to ensure time is taken to explain the issue at hand and potential solutions without the panic that would have erupted from sharing the news with a large group.
In our organization, clear communication with customers is critical. Management expects that any issue raised should include a proposed mitigation, even if temporary, to reduce client dissatisfaction while we work toward a permanent resolution.
Additionally, my manager values full visibility on matters. He prefers to be informed early so we can maintain alignment and a unified approach, not because of gossip, but to ensure we’re working with a single purpose.
In my organization, which operates within the construction sector, the stakeholders are highly analytical and innovative. Because of this, my communication strategy is structured and evidence based.
I begin by clearly presenting the current situation, supported with relevant data and facts. This helps stakeholders understand the context and builds trust in the information being shared. After establishing this foundation, I then outline the detailed steps or plan I intend to follow to address the situation and ensure successful execution.
This approach allows me to align with their analytical mindset while also demonstrating a clear, practical path forward.
When it comes to communication what resonates with me is first off the fact that a person has to be able to be flexible and adaptable when communicating.
Understanding who or to whom I am communicating will help me to better adjust my communication style to reach he person. So am I dealing with a logical stakeholder, an analytical stakeholder, a people oriented stakeholder or an emotional stakeholder?
Knowing this will help me draft out a clear and concise plan on how to go about communicating with them. Additionally, feedback is important so I understand if I have been able to achieve the goal I had set out in the plan for that particular phase of communication. Through this, I can measure success rates
This re-emphasises the importance of communication in every level and step of managing projects