Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
I agree with the following statements about quality:
1. Quality should be considered from the beginning of the project.
2. The executive phase of the project is the most critical to achieve quality targets.
3. Quality issues should be discussed openly to find corrective actions.
4. Team members do not produce quality outputs without close supervision.
Quality should be considered from the beginning of the project. Because quality is all about the suitability for the purpose and the degree of conformity of the output of a process or the process itself to requirement. Since the process itself must conform to requirement. Quality must be considered from the begining of the project. By Amile T Gbaa Cohort 8, Team 2.
I agree with the following statements about quality
1. The quality of the project should be considered from the beginning of the project
2.The execution phase of a project is the most critical to achieving quality targets.
3. Quality issues should be discussed openly to identify corrective measures.
4.Team members do not produce quality output without close supervision.
I agree that:
Quality should prioritize the customer’s needs.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
I agree that quality should:
*Quality should be focused on the customer’s needs.
*Quality should be considered from the beginning of the project.
*Quality issues should be discussed openly to find corrective actions.
*People are keen on producing quality outputs.
*Team members do not produce quality outputs without close supervision.
I believe the following regarding quality:
Team members do not produce quality outputs without close supervision.
Quality issues should be discussed openly to find corrective actions.
Quality should be focused on the customer’s needs.
Quality should be considered from the beginning of the project.
I agree the following statements
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
On a contrary opinion, i believe team members with passion for success can produce quality output even without close supervision
Quality should focus on the end user, should internal, considered from the very beginning of the project.
I strongly agree should quality should prioritize based on customers need, because every project is been made to satisfy a particular need or problem.
Quality should be considered from the beginning of the project to the execution to achieve quality target
and ensure that the clients needs and expectations are duly met.
Team Members produce quality output if they are monitored from time to time.
Agree – Quality should prioritize customer needs and satisfaction.
Disagree – Quality should focus on meeting external customer needs, not just internal processes.
Agree – Quality considerations should begin early in the project for effective planning.
Partially Agree – The execution phase is critical, but maintaining quality throughout the project is essential.
Strongly Agree – Openly discussing quality issues leads to effective corrective actions.
Strongly Disagree – Hiding quality problems is detrimental to project success and stakeholder trust.
Agree – People are motivated to produce quality outputs.
Disagree – A well-trained and empowered team can produce quality outputs without constant supervision.
Every organization has a standard practice, this is what makes them stand out. Quality starts from the conception of the project, putting together a team to work on such project, planning, execution and final results that meet customer satisfaction. Quality is not just the outcome, quality is the entire process from demand to delivery.
In some cases, prioritizing strategic objectives and meeting stakeholder needs may be more important than strictly adhering to time, cost, and quality constraints. Embracing a holistic approach to project success can yield more significant and enduring outcomes, aligning with the organization’s broader goals and values.