Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Anthony Oluseyi Onabanjo.
Cohort 9 Team2
Buyers may not really know much about what they want to buy in terms of quality. As far as some buyers are concerned, “they see a product, they like it and they want to buy it”.
A manufacturer or an industrialist and as the case may be a project manager who has a mission and vision statement should come up with core values that will make his products or projects stand out and pass the test of time and, as such quality should be a priority to him as it will drive out his mission, vision and core values to his customers and or consumers who will be his mouth piece to the market.
It is also the job of the project manager however to ensure that the technical knowhow of identifying the quality of his projects or products is revealed to the end users.
100% transparency and honesty in terms of project quality should be given a shut as a large degree of good project or product outcome has been entrusted in his expertise so quality should not be compromised for anything.
Below are some points highlighted in the lesson that I would like to disagree with.
#Quality should not be fully focused on the customer’s needs, not all customers no what they need.
#Not all people are keen on producing quality outputs.
#Quality problems should not be hidden at all from from whoever.
Yes, i agree with you.
But, to stress on the point further, in my own opinion, i think the quality is much more than fit to the purpose only. You will agree with me that the idea of quality is interconnected with a few other items like standard, quality assurance, quality control (ie.QA/QC). In any given project, or service, all these items must be taken into a serious consideration.
However, in other words, quality may be defined as a unified standard of product attributes required at a specific time. To achieve this, there is a need for proper QA/QC, as well as standard, because chances are that the customer may not know the level or degree of quality he require.
Another thing that is essential is transparency during negotiation, which is ought to have been well spelt out for an agreed level of quality against a unified standard.
Quality should be considered from the beginning of the project.
Quality should not be compromised in any given project because it will speak a lot about the values that the project manager and the team members hold.
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
quality is a very important aspect of a product or services and as such should not be compromised upon irrespective of the market dynamism.
Notwithstanding i agree with the following statements on quality;
Quality should prioritize the customer’s needs.
Quality is an internal focus.
Quality should be considered from the project’s inception.
The execution phase of a project is crucial for achieving quality goals.
Quality issues should be openly discussed to identify corrective actions.
Individuals are enthusiastic about producing high-quality outcomes.
Team members do not produce quality outputs without close supervision.
Quality is a very important aspect of products and services. The quality of a product or service should not be compromised no matter the condition of doing business or unforeseen challenges.
As a project manager the product or service being delivered must meet and exceed both customer expectations and even the project managers’
For example, people will be more willing to pay more for best quality even if more time was consumed than pay for a product or service that does not meet standard or expectation.
I agree with the following while I disagree with the others
1. Quality should prioritize the customer’s needs.
2. Quality should be considered from the project’s inception.
3. The execution phase of a project is crucial for achieving quality goals.
4. Quality issues should be openly discussed to identify corrective actions.
5. Individuals are enthusiastic about producing high-quality outcomes
I agreed on all the facts stated about quality.
Quality is a major factor that should considered while implementing a project.
When we talk about Quality
in the sense of output to goods or services rendered, it it the specification target or expectation from the stakeholder or owner of a project. Giving the right project idea, development and delivering.
I agree that Quality is an internal focus.And Quality should be considered from the project’s inception.
1. I totally agree that quality should prioritize the customer’s needs.
2. Quality is an internal and external focus.
3. Quality should be considered from the project’s inception.
4. The execution phase of a project is crucial for achieving quality goals.
5. Quality issues should be openly discussed to identify corrective actions.
6. Quality problems should not be concealed from customers and possibly managers.
7 Individuals are not always enthusiastic about producing high-quality outcomes.
8. I strongly disagree that team members do not produce quality outputs without close supervision.
“”The totality of the attributes of a good and service which meets the requirements of buyers’ or customers’ quality “”
On the above definition, I posit that:
1. Quality MUST be focused on customers needs
2. It MUST be emphasized at the beginning of the project
3. The execution stage of each project is most critical to target quality.
4. Quality issues should be discussed with team members.
5. Sometimes, Team members do produce quality outputs if not close supervised.
Quality in project management refers to the degree to which a project meets the requirements, expectations, and needs of its stakeholders. It involves ensuring that the project’s outputs and deliverables consistently meet the desired level of excellence. Here are some key aspects of quality in project management:
Meeting requirements: Quality means delivering a project that fulfills all the specified requirements and objectives. It involves understanding and documenting stakeholders’ expectations, defining clear project requirements, and ensuring that the final product or service meets those requirements.
Fitness for purpose: Quality also relates to the project’s ability to serve its intended purpose effectively. The project outcomes should align with the needs of the end-users and stakeholders, ensuring that it solves the intended problem or meets the desired goals.
Standards and specifications: Quality is often measured against established standards and specifications. These could be industry standards, best practices, or specific guidelines defined by the organization or project. Adhering to these standards helps ensure that the project meets the expected levels of quality.
Continuous improvement: Quality management in projects involves a culture of continuous improvement. It requires monitoring and evaluating project performance, identifying areas for enhancement, and implementing corrective actions to improve the project’s quality throughout its lifecycle.
Quality assurance: Quality assurance activities aim to prevent defects and ensure that the project is on track to meet the desired quality levels. This includes activities such as quality planning, quality audits, process reviews, and compliance checks to ensure that project activities align with established quality standards.
Quality control: Quality control activities focus on identifying and rectifying defects or deviations from the required quality standards. It involves inspections, testing, and verification processes to ensure that the project deliverables and outputs meet the defined quality criteria.
Customer satisfaction: Ultimately, quality in project management is closely linked to customer satisfaction. It involves understanding and meeting the expectations of the project’s customers or end-users. Regular communication, feedback collection, and stakeholder engagement are essential to ensure that the project’s outcomes meet or exceed customer expectations.
Remember, quality is an integral part of project management and should be considered throughout the project lifecycle. It requires proactive planning, monitoring, and control to ensure that the project delivers the desired level of excellence.
Quality teams are keen at building quality products, a good project manager must be able build up a quality team and also manage both human resources, financial resources, time for quality output at each stage of the project.
1. In a s much as the customers need is put into consideration, quality shouldn’t be totally dependent on customer’s needs.
2. Not totally true, it is both internal and external.
3. Yes quality should be determined from the start.
4. Yes I agree that the execution phase is crucial for achieving quality goals.
5. Yes there should be an open discussion for corrective actions.
6. No, quality problems shouldn’t be hidden from customers and project managers. It depends on the area it’s coming from. There should be collective teamwork towards achieving a goal.
7. Yes most individuals put in the work to produce high quality outcomes.
8. While this may be true, it doesn’t go that way for every team member