Various definitions of the concept of quality have been put forward.
One generic definition (Pass, 2006b) is as follows:
The overall characteristics of a product or service that fulfill the requirements of customers in terms of quality.
This definition aligns with the viewpoint of Joseph Juran, who, in the 1950s, defined quality as ‘fitness for use’ (as quoted in ASQ, 2019).
This definition is largely consistent with the definition of quality provided by APM (2019, p. 214):
The suitability for the intended purpose and the degree to which the output of a process or the process itself conforms to the requirements.
Now take a moment to consider the following statements about quality. Which ones do you agree with?
- Quality should prioritize the customer’s needs.
- Quality is an internal focus.
- Quality should be considered from the project’s inception.
- The execution phase of a project is crucial for achieving quality goals.
- Quality issues should be openly discussed to identify corrective actions.
- Quality problems should be concealed from customers and possibly managers.
- Individuals are enthusiastic about producing high-quality outcomes.
- Team members do not produce quality outputs without close supervision.
Share your thoughts on these statements in the discussion section below.
Very interesting
some team members need close supervision to work effectively.
For me, all statements made are very important and none should be neglected.
I agree with the following.
Quality should be focused on the customer’s needs.
it should be considered from the beginning of the project.
Quality issues should be discussed openly to find corrective actions.
Team members do not produce quality outputs without close supervision.
Quality is producing your product to meet general (required perimeters) standard. It should be considered at every phase of the project. The quality of a product is the image of the company and also satisfactory level of the customer.
That means that quality is internal and it should openly be discussed with the team and with the stakeholders to identify corrective actions. Quality should be considered from the project’s inception so that there will be quality outcome
A product is said to be of good quality if it meets the needs of the consumers/customers
In a nutshell quality shouldn’t be overlooked in a project
I agree with the following statements:
1. Quality should prioritize the customer’s need: Yes because customers are the end users.
2. Quality should be considered from the project’s inception: Yes, so that there will be quality outcome
3. Quality issues should be openly discussed to identify corrective actions: Yes, so that every team members involved in the process will see quality outcome as their watchword.
4. Team members do not produce quality outputs without close supervision: Some team member need close supervision to produce quality output.
I agree on the following about quality
1. Quality should be focused on the customer’s needs.
2.Quality should be considered from the beginning of the project.
3.Quality issues should be discussed openly to find corrective actions.
4.Team members do not produce quality outputs without close supervision.
To me, quality should be considered from the beginning of the project in order to achieve customer needs and expectations. That means that quality is internal and it should openly be discussed with the team and with the stakeholders.
For quality to be achieved, supervision is necessary.
Quality is the degree of excellence of a service or of a product.
1. Yes, I agree with quality to be focused on customers’ needs, because what every customer expects is quality in any service given to them or in any product purchased.
2. Also, there should be a focus on internal quality, as it will help contribute to meeting the quality needs of customers as well. For example, if the employees of an organization are treated well, that treatment trickles down to the customer in terms of great customer service.
3. I agree with this because, for any project, quality must always be considered, if not there will be issues later in the project. For example; making use of low-quality or substandard iron rods in constructing a building, will lead to structural weakness and the building will collapse in the future.
4. Yes, every execution phase of a project has a goal of achieving quality in the project from the beginning of the project till the end of the project.
5. Yes, I agree. Every quality issue should definitely be discussed openly by all the team members, so as for the problems to be addressed.
6. No, I do not agree with concealing the quality problems, because in every project execution, transparency is key.
Quality problems should not be hidden from customers or managers, because it can lead to even bigger problems. Transparency to customers, managers, and even team members builds trust.
7. Yes, I agree. Many individuals focus on producing work with high quality.
8. No, I do not agree, because team members can produce high-quality outcomes without any supervision.